PetSmart Return / Refund / Exchange Policies


This is a no hassle, no limitations policy. The only concern is this has shipping charges are not refunded.

Policy Statement

“No Hassle Return Policy

We want you to be fully satisfied with every product that you purchase from If you are not satisfied with a product that you have purchased, you may return the product, minus the shipping, handling, gift wrap, and other charges.

Please return product in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.” – PetSmart web site

Quick Facts

Time Limit


Receipt Required


Restocking Fee


Refund / Exchange

 Return or exchange, at customer’s option

Original Packaging Required


Probability of Success



  • Good condition
  • In original boxes (whenever possible)
  • With all paperwork, parts and accessories


  • None

More Information

  1. No Hassle Return Policy the PetSmart website