Amazon Return / Refund / Exchange Policies
There are a great deal of variations within Amazon’s policy, depending on the type of item in question. Check the product specific policy on the Amazon web site and read carefully for any special instructions, terms, or exclusions.
“Replacements & Exchanges
If you received a defective item and need to exchange it for the same item, visit our Online Returns Center to request a replacement.
If you would like to exchange an item for a different one, visit our Online Return Center to return the original item and place a new order for the item you’d like to purchase.
If you receive an item that was damaged, visit our Online Returns Center and choose “Return an Item.” At that time, you can tell us if you want a refund or replacement.
If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging.
If your item isn’t working properly, please check the product manual (which arrived with the item) and the Amazon.com detail page for the product. You can usually find troubleshooting and “getting started” information there. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product’s manufacturer directly.
If you’re unable to resolve the problem after contacting the manufacturer, go to the Product Specific Policies page and click on the product type to find more information about receiving a replacement or returning your item for a refund.
If you receive a wrong item, please contact us.” – Amazon website
Refund / Exchange
Refund or exchange at customer’s option
Original Packaging Required
Probability of Success
- “How to Return” on the Amazon website