Abercrombie & Fitch Return / Refund / Exchange Policies
This store offers a Speed Exchange where you can have an exchange item shipped prior to the receiving the return. Returns to store will not incur shipping fees.
A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original form of payment once we receive the merchandise.
If you wish to exchange merchandise that you have received from us within sixty (60) days from the date of your original order, you can use our Speed Exchange to process an immediate exchange. To complete a Speed Exchange click here.
RETURN / EXCHANGE POLICY
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
RETURN OF MERCHANDISE PURCHASED ONLINE
For a full refund, return your merchandise to your local Abercrombie & Fitch store in Canada, or send your merchandise back to us at:
Abercrombie & Fitch Returns Department
1151 Martin Grove Road
Etobicoke, ON M9W 4W7 CAN
IMPORTANT RETURN INFORMATION
- We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
- If your order was purchased using PayPal and returned to a store with your original invoice, a Merchandise Credit will be issued.
- If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.
- If you choose to use your own carrier you will be responsible for return shipping costs.
- If you return merchandise purchased online to a store location outside of Canada, you will receive a merchandise credit in the local currency for the current selling price of the item at the location processing the return. This policy does not affect your statutory rights.
EXCHANGE OF MERCHANDISE PURCHASED ONLINE:
We exchange any merchandise in resalable condition with a copy of your original invoice. You have three options to exchange your merchandise:
- Perform an online Speed Exchange
- List the items you want to exchange on your invoice and send the items back to:
- Abercrombie & Fitch Returns Department
1151 Martin Grove Road
Etobicoke, ON M9W 4W7 CAN
•Exchange the items at your local Abercrombie & Fitch store.
You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.
RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT A STORE:
If you are not satisfied with your purchase, and the merchandise is in its original condition, return it for an exchange or refund in any of our Abercrombie stores worldwide, subject to the terms below. Our stores do not accept any returns or exchanges by mail. Merchandise purchased at a store cannot be returned to Abercrombie & Fitch Returns Department address.
If you have the original receipt, Abercrombie & Fitch will refund the item based on the original form and amount of payment. An Abercrombie & Fitch merchandise credit will be issued for any returns of previously exchanged merchandise or for returns of purchases made with a gift card. Without the original receipt, an Abercrombie & Fitch merchandise credit will be issued for the current local price of the item. Abercrombie & Fitch may limit the number of returns allowed without original receipt. All returns made in a country other than the original country of purchase will receive a merchandise credit in the local currency of the current price of the item at the location processing the return.
If the price of the merchandise you purchased is reduced and you present your original sales receipt and the merchandise within (14) days of the original date of purchase, we will refund the difference between the two prices. Only one price adjustment per item is permitted. Abercrombie & Fitch reserves the right to request an I.D. during any transaction or to deny any refund, exchange or price adjustment. All sales of Gift Cards are final and will not be refunded. This policy does not affect your statutory rights.
US only: If your check is returned unpaid for insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.
QUALITY OF YOUR MERCHANDISE
If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at [email protected], or call us at 866.681.3115 Or +1 614 219 3026.
If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.
RETURN / EXCHANGE TIME FRAME
Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement. “–Abercrombie & Fitch web site
Refund / Exchange
Refund or exchange at customer’s option
Original Packaging Required
Probability of Success