Best Buy Return / Refund / Exchange Policies
Synopsis
Online purchase may be returned to a retail store or shipped back. The maximum return period is 30 days, with many items having a 14 day return period. Shipping and Handling charges are non-refundable.
Policy Statement
“What is your return policy?
Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product at any Best Buy retail store in Canada.
For your convenience, we also accept returns by mail for orders that were shipped directly to you. Please contact us at [email protected] to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.
We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 30 days after your receive your order. We will gladly exchange Computers, Monitors, Custom Built Computers, Printers, Laptop Computers, Camcorders, Digital Cameras, Radar Detectors, Cellular and Wireless Devices, Portable DVD Players and Air Conditioners up to 14 days after you receive your order.
Items purchased online, but picked up in a store, can only be returned to one of our stores with the sales receipt provided at the time of the pickup.
Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.
What is your shipping refund policy?
Shipping and handling charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.” – Best Buy web site
Quick Facts
Time Limit | 30 days, 14 days some items |
Receipt Required | Yes |
Restocking Fee | None |
Refund / Exchange | Refund or exchange at customer’s option |
Original Packaging Required | Yes |
Probability of Success | Medium |
Conditions |
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Exceptions |
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