Dillard’s Return / Refund / Exchange Policies
Internet orders may be returned to a store or shipped back. Note that no refunds are given on shipping and handling charges. The time limit of 30 days from day of purchase is very restrictive, as it does not allow for shipping time.
We trust you will be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s return policy is stated below:
The merchandise may be mailed back to us, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items cannot be returned.
Address package to:
444 Brick Church Park Drive
Nashville, TN 37207-3216
Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Dillard’s Gift Card, at the customer’s choice, when each of the following conditions has been met:
1. The merchandise must be returned within thirty (30) calendar days of purchase; and
2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect; and
3. The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)
If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.
If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.
If the merchandise being returned was purchased using a Dillard’s Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.
Q. What if I need to return an item?
A. Items purchased on our site can be returned to the Internet Store location or to any Dillard’s store. Electronics items must be returned in the original packing material from the manufacturer. The return shipping address is:
Dillard’s Direct 444 Brick Church Park Dr. Nashville, TN 37207
Please be aware that you will be responsible for return shipping charges. If you wish to print a Return Label Click here. For additional information, please refer to our Return Policy .
Q. What if I need to return a gift purchased in a Dillard’s store?
A. If you are not near one of our stores, send an e-mail to Questions. Please include the location of the store where your gift was purchased if you have this information. Also, include a phone number where you can be reached. We will forward this information to the store where your gift was purchased, so that they can contact you and assist with the exchange or return.” – Dillard’s web site
Refund / Exchange
Return or exchange at customer’s option
Original Packaging Required
Probability of Success