Walmart Return / Refund / Exchange Policies


This is an easy return policy with return periods ranging from 90 to 14 days.

Policy Statement

“Return Policy

Satisfaction Guaranteed.

Our goal is to satisfy our customers by exchanging, repairing, or refunding items that don’t meet your satisfaction, whenever possible.

Except as otherwise noted in the chart below, merchandise purchased from Walmart Canada may be returned as described below within 90 days of an in-store purchase or, for online purchases, within 90 days of the date you receive your merchandise:

Within 14 days






Digital cameras

Portable Video Players

Within 30 days


DVD players/recorders

Home Audio Systems


MP3 players

GPS units

Post/prepaid phones

Musical instruments & amplifiers

Prescription Eyewear

These items must be returned unopened

Prerecorded music, movies, software products, computer/ video games, ink cartridges and boxes of disposable contact lenses.

Sales are final

Ammunition, fireworks, prepaid phone cards, pierced or personalized/engraved jewellery & underwear.

How to Return an Item

In-Store Purchases

Bring the item you wish to return along with all original accessories, packaging and your receipt to a store.

Online Purchases

Returning an item to a store:

1. Bring the item you wish to return along with all original accessories, packing material, and packing slip.

2. If you do not have the original packing slip, you will need to provide your name, email address, and/or order number, so the store can verify the order information with Customer Service.

Returning an item by mail:

Please contact Customer Service

Customer Service will initiate the return by creating a returns shipping label and emailing it to you.

You can then print out and affix the label to the box. Please pack your item carefully, along with all original packing materials, accessories, and the original packing slip.

Please note: Certain items will be eligible for a call tag, which means the carrier will come to your house to pick up the item.

If your item is eligible for a call tag pickup, it will be up to you to schedule a convenient pickup time with the carrier.

Once the item has been received back to Walmart, refunds will be issued to your original method of payment and will appear on your account within two billing cycles. – Walmart  web site

Quick Facts

Time Limit

  30 days, 14 days computers and laptops

Receipt Required


Restocking Fee


Refund / Exchange

  Refund or exchange at customer’s option

Original Packaging Required


Probability of Success



  • None


  • Ammunition
  • Fireworks
  • Prepaid phone cards
  • Pierced or personalized/engraved jewellery
  • Underwear.

More Information

  1. Shipping and Returns on the Walmart website