Starbucks Return / Refund / Exchange Policies
Synopsis
Customer satisfaction is a long standing priority for Starbucks. Returns on beverages, food, or merchandise should be performed without issue.
Policy Statement
“Returns & Exchanges
We appreciate your business, and we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price within 60 days of purchase. Exchanges are processed as a refund of original purchase price, and you must place a new order for a replacement product. You may contact our Customer Service team to assist you in placing a new order. Contact us at [email protected] or call us toll free at 1-877-421-9062.
Any gift item shipped to you from StarbucksStore.com may be returned; however, the funds will be returned to the purchaser. Returns for orders originally purchased with a Starbucks Card will be refunded in the form of a new Starbucks Card. Often it can take 1-2 days for funds to be returned to the original form of payment.
» How do I return a package?
» What do I do if my order is incomplete, incorrect or damaged?
How do I return a package?
Please repack the product to return and ship the item(s) prepaid and insured to:
Starbucks Coffee Company
Returns Processing
8655 Commerce Drive, Suite 104
Southaven, Mississippi 38671
What do I do if my order is incomplete, incorrect or damaged?
Please call us toll free at 1-877-421-9062. Our Customer Service hours are Monday-Friday 6 a.m. – 6 p.m. PT, Saturday 8:30 a.m. – 3:30 p.m. PT” – Starbucks web site
Quick Facts
Time Limit | 60 days |
Receipt Required | No |
Restocking Fee | No |
Refund / Exchange | Return only on ordered merchandise, place new order for exchange |
Original Packaging Required | No |
Probability of Success | High |
Conditions |
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Exceptions |
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