Ulta Beauty
• US
Informations sur le détaillant
Politique de retour
URL de la politique de retour officielle
Consultez la politique de retour officielle du détaillant pour les informations les plus récentes.
https://www.ulta.com/guestservices/all#ReturnsDétails de la politique
Période de retour
60 jours
Frais
Aucun
Conditions
- •Neuf ou légèrement utilisé
- •Doit inclure tous les composants d'origine
Exceptions
- •Cartes-cadeaux
- •Coupons à usage unique
- •Perruques et extensions capillaires achetées via un salon Ulta Beauty
- •Appareils de bien-être intime
- •Capsules Mini Brands (sauf si non ouvertes et scellées)
- •Produits achetés chez Ulta Beauty chez Target
- •Achats internationaux
Informations de contact
Visiter le service client
Texte complet de la politique
Returns
Ulta Beauty is committed to making the return process simple and seamless pour you.
You can return most new or gently used products within 30 jours of the original purchase date pour a refund to the original pourm of payment, subject to refund restrictions below. Returns made from 31-60 jours of the original purchase date are eligible pour a merchandise credit. Returns must include all original components.
A proof of purchase is Requis pour any return unless we can verify the original purchase in our system. To offer the best experience, Ulta Beauty requires a government-issued physical ID and either a Téléphone number or Courriel pour any returns, and to limit returns if there’s reason to suspect misuse of our policy, such as excessive returns, reseller activity, or fraud. All returns are subject to validation and approval at Ulta Beauty’s discretion. Any products that are Nont verified within our system or are Nont otherwise accompanied by proof of purchase are ineligible pour a refund, exchange, or merchandise credit.
Refund Restrictions:
pour products purchased using online payment services (e.g., PayPal, AfterPay), you will be refunded to your preferred credit card, debit card, or issued a merchandise credit when you return in store.
If the original purchase was made with an Ulta Beauty gift card, your refund will be issued as a new Ulta Beauty gift card.
Returns with a gift receipt made within 60 jours of original purchase date can only be exchanged pour a different product of equal or lesser value or returned pour a merchandise credit.
Cartes-cadeaux ne peuvent pas être retournés.
Single-use coupons used in the original purchase ne peuvent pas être retournés.
Coupons, special offers, and Ulta Beauty Rewards® points are Nont valid toward prior purchases. You may Nont return product(s) pour the purpose of repurchasing and applying a coupon, special offer and/or Ulta Beauty Rewards® points.
A service fee will apply pour any check returned unpaid by the bank. There is a 10-day waiting period Requis pour these returns.
Wigs and hair extensions purchased through an Ulta Beauty salon; and intimate wellness devices ne peuvent pas être retournés.
Mini Brands Capsules must be uNonpened and sealed to be eligible pour return.
Where can I return new or gently used product(s)?
Types of Purchase Returns Method
In-store return By mail return
In-store Bring product(s) with proof of purchase into the store N/A
Ulta.com* Bring product(s) with the original order confirmation Courriel or packing slip, and all Emballage d'origine materials into the store See the “pour returning Ulta.com purchases by mail” section pour details
Ulta.com Marketplace purchase shipped from a UB Marketplace™ Seller Bring product(s) with the original order confirmation Courriel or packing slip, and all Emballage d'origine materials into the store See the “pour returning Ulta.com UB Marketplace™ Products” section pour details
Instacart Bring product(s) with the Instacart receipt into the store N/A
DoorDash Bring product(s) with the DoorDash receipt into the store N/A
Same Day Delivery Bring product(s) with proof of purchase into the store N/A
Buy online pick up in store Bring product(s) with proof of purchase into the store N/A
*Shipping charges are Nonn-refundable.
How do I complete my Ulta return?
pour returning Ulta.com purchases by mail
If you prefer to return your Ulta.com purchase by mail, please Nonte that you must cover shipping charges when you send your return. To expedite your refund, we recommend returning products in store. Please Nonte that exchanges canNont be made by mail.
When mailing your return, we recommend using the same shipping package the order arrived in. Apply the return mailing label to the outside of your Expédition de retour package and be sure to include all packing slips associated with your return. Address your return package to:
Ulta.com Return Center 925 Belle Lane Bolingbrook, IL 60490
Returns must be shipped using ground-only methods. Hazardous materials, such as aerosols or products containing flammable chemicals, must be shipped according to USDOT regulations. We recommend using a traceable shipping method (e.g., UPS or USPS insured mail) to track your return. Once your return is processed and a refund has been issued, you will be Nontified by Courriel. Refunds are processed within 30 jours ouvrables of receiving the product at our distribution center. To see your return status, log in to your Ulta.com account and select “Order Status.” Credit card or bank card refunds may take 7-10 days to appear on your account after you receive your Nontification Courriel.
Returns mailed within 30 jours suivant l'achat with proof of purchase will be refunded to the original pourm of payment. If you paid with a store gift card, your refund will be issued as an Ulta Beauty gift card. Returns between 31-60 jours from purchase date, with proof of purchase will receive an Ulta Beauty electronic gift card.
If your return is received past 60 jours, your order will Nont be refunded and will be returned to you by mail.
pour returning your Ulta.com UB Marketplace™ Products
If you want to return your purchase that was sold and fulfilled by a UB Marketplace™ Seller on Ulta.com, you can go into any Ulta Beauty store or return by mail by initiating your return online here. The product(s) will be shipped back to the UB Marketplace™ Seller rather than Ulta Beauty. These purchases can be returned within 60 jours suivant l'achat as long as they meet our return requirements.
UB Marketplace™ uses Happy Returns® pour both in-store and Retours en ligne, by making your return of a UB Marketplace™ product, you ackNonwledge that you have had an opportunity to read Happy Returns®’ Privacy Policy. https://www.privacypolicy.happyreturns.com/
Payment method used to make your Ulta.com UB Marketplace™ Purchase How your refund will be issued
Single tender (i.e., credit card) Issued back to the same card used to make the original purchase
Multi-Tender (i.e., gift card and credit card) If a gift card is used during a multi-tender purchase, the entire balance will be issued back to an Ulta Beauty gift card
pour returning purchases from DoorDash or Instacart
Product(s) purchased through DoorDash or Instacart can be returned within 60 jours at an Ulta Beauty store with the DoorDash or Instacart receipt. Refunds will be issued as a merchandise credit to be used at Ulta Beauty stores. Merchandise credit pour DoorDash or Instacart returns canNont be redeemed online.
UB Marketplace™ Products are Nont available on the DoorDash or Instacart Marketplaces.
pour returning Ulta Beauty at Target purchases
Product(s) purchased at Ulta Beauty at Target are Nont eligible pour return, exchange, or merchandise credit in Ulta Beauty stores. Purchases made at Ulta Beauty or Ulta.com ne peuvent pas être retournés or exchanged at Ulta Beauty at Target magasins. Please visit Target.com pour more inpourmation related to purchases made in Ulta Beauty at Target.
International purchases
International purchases
Product(s) purchased from an Ulta Beauty store located outside of the United States or corresponding website ne peuvent pas être retournés or exchanged at any Ulta Beauty magasin in the United States or Via the Ulta.com return process outlined in this policy. All international purchases must be returned in the country of original purchase, in accordance with the Politique de retour of the Ulta Beauty store or website in that country.
Ulta Beauty Rewards® points
Ulta Beauty Rewards® points earned on returned product(s) will be deducted from your Ulta Beauty Rewards® balance.
If you redeemed Ulta Beauty Rewards® points to buy product(s) and return it, those points will be added back to your Ulta Beauty Rewards® balance.
If you return only part of a given purchase made using Ulta Beauty Rewards® points, a prorated number of points will be returned to your balance.
Returned merchandise policy
To ensure the highest quality, Ulta Beauty does Nont resell used, damaged, or expired products. All returned products that don’t meet our standards are properly disposed of.
Ulta Beauty Salon Services Politique de retour
If you are dissatisfied with any service received at an Ulta Beauty salon, please contact the store manager within 7 days of the service date.