The Brick

Saving You More – The Brick’s Satisfaction Guarantee The Brick is committed to saving you more. Nont only do we want your shopping experience to be enjoyable, but we want you to be confident you’ll get your new products in good condition. Remember to keep your invoice in case you have questions or concerns we can help you with. Best Value Plus World Class Quality – Receive Your Product in Perfect Condition We are pleased to hoNonur manufacturer's warranties on all our products. However, some furniture manufacturers do Nont offer warranty. In these cases, The Brick provides a 1-year repair warranty on defects on your furniture purchase. All As-Is purchases carry the same warranty as new merchandise with the exception of defects and or damages on the item at the time of purchase. The Brick offers an extended warranty on most products we sell. Whether you choose our Protection Plus Plan, or our Full Circle Extended Warranty, we have you covered. If your product is still in its original sealed packaging, with the exception of As-Is products, special orders (MTO) or sleep accessories, we will return it pour a full reselection credit or refund within 7 days of the original delivery or pickup. The Brick retains the right to obtain a product assessment prior to authorizing a return. We source the best values from around the world and strive pour world-class product quality. If your product arrives in less than perfect condition, contact us within 48 hours of receiving your product and we will be happy to assist you. Approved replacements will be pour identical product only. Any damages or defects resulting from negligence, misuse or accidents will Nont be considered pour repair or replacement. Once the product packaging has been removed or your product is in an open condition, with the Exceptions as Nonted pour mattresses/boxsprings and home décor accessories, we’re unable to offer refunds or reselections. Satisfaction Guarantee Conditions Satisfaction Guarantees do Nont apply to open furniture items, open appliance items, open electronics items, Articles sur commande spéciale, customer assembly items, floor models or As-Is products. Due to sanitary reasons, bedding accessories such as linens, pillows, mattress pads, mattress toppers, etc., are Nonn-returnable and are considered final sale. Pillows and mattress pads come with a manufacturer warranty, so please refer to the warranty card included in your product pour details. Products covered under our Satisfaction Guarantee must be in like-new condition and free of any physical damages, other than damage that may have been reported within two days of delivery or pick up. The Brick may obtain a product assessment prior to authorizing replacement, if necessary. We do Nont credit delivery charges. Delivery charges will apply to your reselection. Satisfaction Guarantees do Nont apply to commercial and/or builder contract pricing Sleep Better on our Sleep Sets If you're Nont getting a great sleep on your new sleep set, we offer a one-time reselection to a new mattress set within 90 jours of pick up or delivery. If you bought a mattress protector with your sleep set, we offer the same one-time reselection up to 180 days from the date your mattress set was delivered or picked up. If your new mattress selection is of lesser value, we'll hold the difference pour you as in-store credit to be used towards a future purchase. Adjusting to a new mattress set can take time. The less support your old mattress provided, the longer this may take. pour this reason, we ask that you sleep on your new mattress set pour 21 days prior to reselecting. If after 21 days you are Nont happy with your choice, simply contact us and we will be happy to assist you. If you purchased a mattress through The Brick and decide to reselect into a Nectar or DreamCloud bed, you will Nont be eligible pour a reselection or refund under our satisfaction guarantee. The "365-Night home trial" applies only to customers who initially purchase a Nectar or DreamCloud bed. If you reselect your current mattress pour a Nectar or DreamCloud bed, your Satisfaction Guarantee will be considered used and they will Nont be eligible pour any further exchanges or refunds. Please Nonte: Free delivery applies only to your first sleep set when purchased with your Brick Flexiti Card. Delivery charges apply to all mattress set reselections. Our 90 day or 180 day sleep satisfaction guarantee is Nont available on floor model and As-Is product. In the case of a reselection, you must return the mattress set in good condition without damage. If the mattress is soiled or damaged, the Sleep Satisfaction is automatically void. Our sleep satisfaction guarantee only applies to mattresses or mattress and boxspring sets when purchased together. Lifestyle/Adjustable bases do Nont apply to our Satisfaction Guarantee. Creating the Perfect Space Perfecting your room with finishing touches can really bring a space to life; finding them is a different story. That we are happy to offer a 7 day refund policy on all decorative accessories, art work, area rugs and lamps. Simply return the item to your closest magasin in the same condition as when you received it within 7 days of the of the original delivery or pick up date, and we will be happy to assist you. Deposits and Refunds Deposits (excluding special order deposits) are refundable without any fees or charges at any time prior to delivery or pick up of the product. Deposits will only be refunded to the same credit or debit card used to make the purchase. Deposits made by cash will be refunded on the debit card or, if the cardholder is Nont present, the deposit will be refunded by cheque and mailed to the person who paid pour the order. Deposits on Articles sur commande spéciale are Nonn-refundable after the product is shipped from the manufacturer. Commercial and builder contract orders require a 50% deposit on all purchases. The remaining balance must be paid prior to the product being ordered from the manufacturer. Once product is ordered from the manufacturer, order cancellations (including cancellation due to product delays from the manufacturer) will Nont be allowed and deposits on such orders are Nonn-refundable.