Samsung

Returns & Refunds Return to Help Center Search Search Samsung Returns & Refunds What is Samsung's return po... What is Samsung's Politique de retour? Please review the terms of this policy carefully. Supplémentaire requirements may apply to returns due to damage or defect, or products sent to us containing customer data. A 15% COLLECTION AND Frais de restockage MAY APPLY TO RETURNS OF HOME APPLIANCES AND ACCESSORIES. A 5% Frais de restockage MAY APPLY TO RETURNS OF CERTAIN DEVICES (INCLUDING GALAXY FLIP & FOLD TéléphoneS, TABLETS, WATCHES, BUDS, BOOKS, AND RINGS) TV & AUDIO, - AND DISPLAYS Items shipped from Samsung.com or the Shop Samsung App can be returned within the Période de retour. The standard Période de retour is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an Supplémentaire 15 days to return the product(s) to us. Please Nonte: Anything received damaged, defective, or otherwise Nonn-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible pour return under this Politique de retour. The Période de retour pour Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. ​ If you have questions about a Samsung product, or want to connect with a Product Support specialist, please click here. General Directives de retour* Only items that have been purchased directly from Samsung.com or the Shop Samsung App can be returned to Samsung. Samsung products purchased through other retailers, or resellers of Samsung products, must be returned to those retailers in accordance with their respective returns and refunds policies. Items must be returned in a new or like-new condition (Non internal or external damage that was Nont present at time of delivery or installation). Any returned product that is damaged, materially altered, or is in an unsellable condition through customer misuse will result in the return being rejected. IMPORTANT: We are unable to ship products that contain personal data or could potentially cause harm to equipment or personnel while in transit (such as a swollen battery). This may prevent us from sending a product that failed its return inspection back to the original purchaser. Occasionally, there are promotional periods where the Période de retour is extended pour a limited time. If your order qualifies pour an extended Période de retour, it will Nont be subject to the standard 15 day Période de retour. The My Orderspage will display the return eligible window. If a product is defective at the time of delivery or installation (purchased on Samsung.com), our Product Support team will be responsible pour confirming the defect and providing options. This may require a service technician to visit you in person to diagNonse the defective product. This may also require photos of the product experiencing the defect. Click here to contact our Product Support team to start the process or learn more. If a product is damaged in transit, or during installation, our Order Support team may require photos of the damaged product(s). Photos Requis: Shipping Label attached to packaging, Shipping packaging, and damaged product(s). If we are unable to validate the damage through those photos, orders will remain eligible pour other, Nonn-damaged related, return reasons within the Période de retour. In order to be eligible pour a refund under this Politique de retour, products that are received damaged, defective, or otherwise Nonn-functional must be reported within 5 days of being delivered or within 2 days of it being installed (whichever is later) when purchased on Samsung.com. To start a return, confirm the product(s) are within the return period on the My Orders page and contact our Order Support team directly. Frequently Asked Questions What do I need to include when returning an item? All returns must include all of the items included with the original product packaging, including chargers, user manuals, and guides. If your order came with promotional products, all items must be returned pour a full refund. Any missing promotional items will have their value deducted from the final refund amount. We recommend taking a photo of the returned products and Expédition de retour package when preparing your return shipment. These can be useful if something happens while your return is in transit. What happens if I sent a trade-in device as part of my order? If your order included a trade-in, the trade-in will be canceled once the return is successfully processed. We are unable to return any completed trade-in devices, so please make sure you don't send us your trade-in device until after you've decided to keep your new device. I bought a service or subscription pour the item I’m returning. Will it be canceled? Returning products does Nont terminate associated services or subscriptions, such as water filter subscriptions. These can be canceled through your My Subscriptionspage. If you purchased Care+ and you are returning the device within 15 days of delivery, you will automatically be refunded the full cost of the subscription (if charged) once the return has been processed. Failure to adhere to the guidance above will result in reduced or rejected refunds. Mobile Téléphone, Tablet, Computer, and Other Mobile Accessory Returns Return requests pour any reason beyond 15 days after delivery will Nont be accepted. All damage or defect return requests must be received within 5 days of delivery. Our Product Support team is available with troubleshooting, repair, and warranty options. Contact them here Except as Nonted below, devices are subject to a 5% Frais de restockage pour returns Nont due to damage or defect caused by Samsung or its transportation partners. ​Examples include: Returning to order a different color, a different model, or a different size product. Exceptions to the 5% Frais de restockage: A and S series mobile Téléphones Bepoure packing your device, disable any active security features, sign out of any cloud services (including any Find my Mobile® services), erase your personal data (including photos, videos, contacts), remove any accessories you are Nont returning (including personal SIM cards, Téléphone cases or other attachments), and factory reset your device. pour security reasons, we canNont ship products containing personal inpourmation. In order to be eligible pour a refund, returns must be in new or like-new condition, in its Emballage d'origine, and with all personal accounts & data removed Via factory reset. Any returned product that is damaged through customer misuse or missing parts will result in the return being rejected. Please contact your wireless carrier pour inpourmation on their specific cancellation instructions and policies. You are responsible pour the wireless service agreement and any applicable fees and taxes. If the device isn’t in like-new condition, or items included in the Emballage d'origine are missing (including the power cord, S Pen, product manual), your return or exchange may Nont be accepted or qualify pour a full refund. This includes making alterations to the device hardware or software. Home Appliance and Accessory Returns Bepoure accepting delivery pour a home appliance (including refrigerators, washers, dryers, washer dryer combo, ranges, range hoods, wall ovens, cooktops, dishwashers, microwaves, vacuums, and AirDressers™) or accessory, inspect the product(s) pour defects or damage. If any exist, Nontify the delivery driver and/or refuse delivery. If the Delivery, or Installation, is signed pour and damage, or a defect, is Nonticed afterwards, it must be reported within 5 days of the delivery (or 2 days of the installation (whichever is later) when purchased on Samsung.com to be eligible pour return as a damaged or defective unit. Return requests pour any reason outside of the Période de retour will Nont be accepted. Our Product Support team is available with troubleshooting, repair, and warranty options. Contact them here Except pour returns of products received by the customer as damaged or defective, returns may be subject to a 15% collection and Frais de restockage. This includes returns due to a change of mind, ordering the wrong product, or buyer's remorse. Returns requested as a result of receiving a damaged or defective unit are Nont subject to a Frais de restockage. Damage and Defects must be reported within a minimum of 5 days from the delivery date. If installation was also purchased on Samsung.com, and occurs at a later date, an Supplémentaire 2 days will be granted from the installation date. Damage and Defect returns are subject to validation and may require Supplémentaire photos of the products prior to initiating the return. Returns pour home appliances and accessories must be in new, or like-new, condition with its Emballage d'origine - if available. Delivery companies will attempt to contact you and make up to three delivery attempts over a five-day period to complete a delivery. If they are unable to complete the delivery within this period, the shipment will be returned to Samsung as an undeliverable shipment, resulting in a refund to the original payment method. This may result in a 15% collection and Frais de restockage if the carrier is unable to complete your delivery and the item must be returned back to Samsung and restocked. Television, Monitor, and Other Home Entertainment Returns Bepoure accepting delivery, please inspect each unit pour defects or damage. If any damage is present, Nontify the delivery driver to discuss available options or refuse the shipment. If the Delivery, or Installation, is signed pour and damage, or a defect, is Nonticed afterwards, it must be reported within 5 days of the delivery (or 2 days of the installation, when purchased on Samsung.com)—whichever is later—to be eligible pour return as a damaged or defective unit. Return requests pour any reason outside of the Période de retour will Nont be accepted. Our Product Support team is available with troubleshooting, repair, and warranty options. Contact them here Except pour returns of products received by the customer as damaged or defective, returns may be subject to a 5% Frais de restockage. Shipping, Installation, and other service fees are Nonn-refundable. Any Damage or Defective product claims must be requested within 5 days of the delivery (2 days of installation, when purchased on Samsung.com). Damage and Defect returns are subject to validation and may require Supplémentaire photos of the damaged units. Delivery drivers will attempt to contact you and make up to three delivery attempts over a five-day period to complete a delivery. If they are unable to complete the delivery, the shipment will be returned to Samsung as an undeliverable shipment, resulting in a refund to the original payment method. This may result in a 5% Frais de restockage if the carrier is unable to complete your delivery. Returns pour televisions, monitors, and other home entertainment products must be in new, or like-new, condition, in its Emballage d'origine, and with all personal data removed Via factory reset. Carriers may Nont pick up your return if the product is Nont packaged. All parts and components included in the Emballage d'origine must be returned. This includes: the remote, stand, power cord, One Connect Box, hardware, and product manual. Picked up your order from a physical magasin, such as Best Buy, P.C Richard & Son, or Samsung Experience Store