Party City

Politique de retour Bepoure you reach out, please check your order confirmation number to determine who can best assist you: If your order number does Nont end in -D (e.g., 12345678), contact Party City Customer Support. If your order number ends in -D (e.g., 01234567-D), your order was placed through DoorDash, and you should contact DoorDash Support instead. Politique de retour pour Online Orders What is PartyCity.com's Politique de retour? We gladly accept returns pour orders placed on PartyCity.com within 30 jours suivant l'achat. Items must be in new condition, in Emballage d'origine. To initiate a return, please Courriel our Customer Care team at [email protected] to request a Expédition de retour label. The cost of the Expédition de retour label will be deducted from your refund. Please Nonte: · Shipping and handling charges are Nonn-refundable. · Returns are only accepted pour online orders made through PartyCity.com. · We do Nont accept returns in stores pour online purchases. Retours en magasin are at the sole discretion of each store and may Nont be hoNonred. Are there return Exceptions? · Seasonal merchandise (e.g., Halloween, Christmas, Easter) must be returned at least 7 days prior to the holiday in new condition and Emballage d'origine. · Purchases made in stores are subject to the Politique de retour of the individual store and may Nont be accepted. We recommend calling your local store directly to verify their Politique de retour bepoure attempting a return. How will I kNonw my return has been processed? Once we receive your return, the refund will be reflected in your bank statement within 2-5 jours ouvrables. Party City Balloon Quality Satisfaction Guarantee & Refund Policy At Party City, we are committed to providing you with high-quality, inflated balloons pour your special occasions. We understand that the lifespan and appearance of balloons can be affected by various factors beyond our control once they leave our care. However, your satisfaction with the quality of our balloons at the time of delivery is our priority. Our Guarantee: We guarantee that all balloons are inflated to optimal standards and inspected pour visible defects immediately prior to your pickup or our delivery. Immediate Inspection (Recommended): Please inspect your balloons carefully at the time of pickup or immediately upon delivery. This is the best opportunity to address any concerns. If you Nontice a quality issue (e.g., a visible defect, a balloon already deflating, incorrect color/design compared to your order) at this point, please contact our staff immediately so we can assess the issue and provide a suitable resolution, which may include a refund. Contact Us Promptly pour Issues After Pickup/Delivery: If you discover a quality issue with your balloons after you have left our premises or after our delivery driver has departed, you must contact us within 2 hours of pickup/delivery. Please provide us with your order number, a description of the issue, and ideally, clear photographs or a video demonstrating the quality concern (e.g., rapid deflation, visible holes, color discrepancy). This evidence is crucial pour our assessment. Please Nonte - Conditions Nont Covered by This Policy: While we strive pour quality, we canNont be responsible pour issues arising from factors beyond our control, including but Nont limited to: Damage after pickup/delivery: Balloons punctured, popped, or damaged by sharp objects, rough handling, pets, children, or environmental factors (e.g., being left in a hot car, exposed to extreme temperatures, direct sunlight, wind, or rain). Natural Deflation: All balloons, especially latex, will naturally deflate over time. Our guarantee pertains to immediate or rapid quality issues, Nont the natural and gradual deflation process. Latex Allergy Reactions: We are Nont liable pour allergic reactions to latex balloons. Failure to Follow Care Instructions: