Free People

Politique de retour We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com pour return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the magasin where it was purchased. Please contact the individual boutique or store pour their Politique de retour. FP MART items must be returned directly to the seller. Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt. Please Nonte: After one year, we will Non longer accept returns or exchanges. pour online orders, the window pour returns and exchanges will be determined by the delivery date of the shipped items. All product-related issues, such as missing or damaged items/packages, must be reported within 30 jours of the shipping date. If we receive your return at our warehouse within 30 jours of delivery, we’ll credit your original pourm of payment. If it's received after 30 jours, a Free People e-gift card will be issued. If you paid with a gift card or e-gift card, a new e-gift card in the amount of the credit will be issued and Courrieled to you accordingly. After one year, we will Non longer accept returns or exchanges. Please Nonte: e-gift and Cartes-cadeaux ne peuvent pas être retournés or exchanged. Free People is Nont responsible pour Nonn-Free People items shipped back to us in error. If returning beauty & wellness, swim & intimates, vintage loves or revival, or furniture and oversized pieces, please see our policies below. Gift Returns Use the Start A Return (US) link located in the footer on our website to print a return label. Enter the order number and billing zip code that was used to place the order. Make sure to check "This was a gift" and enter the Courriel address that you wish the e-gift card to be sent to. Once the return is received, an e-gift card will be issued. pour store purchases, returns with a gift receipt can be exchanged or refunded pour the value indicated on the gift receipt and refunds will be made in the pourm of a merchandise credit. Beauty and Wellness We’re unable to process returns pour opened and used Beauty and Wellness products. All Beauty and Wellness products purchased on freepeople.com must be returned uNonpened, unused, and in original condition and packaging to our Returns warehouse. Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be uNonpened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look pour the lipstick icon indicating the magasin is a Beauty and Wellness store. Swim and Intimates We’re unable to process returns pour swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with Emballage d'origine and tags attached. All swimwear must be in new and unused condition with sanitary strips in place. Vintage Loves and Vintage Revival Items from our Vintage Loves and Vintage Revival line ne peuvent pas être retournés. Please make your selections with care and review all product inpourmation and sizing bepoure making a purchase. Need help or have questions? Please contact us. FP MART + Vintage Items Returns must be made directly to the seller. FP MART ne peuvent pas être retournés to Free People stores or to Free People's warehouse. If your item is eligible pour return, a pre-paid return label will be included in all packages and should be used to return your item. We do Nont offer exchanges at this time, however please return the item and place a new order pour a different size or color. If you need to contact the seller, visit your Order History to find a link to our messaging center next to the item. Furniture and Oversized Items Items may be returned pour a refund or exchange within 30 jours of delivery. Items must be returned in like-new condition with Emballage d'origine and materials. Customers are responsible pour any Expédition de retour costs. If received after 30 jours, we’ll replace or refund your purchase pour manufacturer defects only. Please call us at 800-309-1500 to let us kNonw about your return. FreePeople.com Exchange Policy US Customers - Ordered the wrong size or color? Visit our Retours en ligne portal pour free even exchanges!The item(s) you are exchanging must be received at our warehouse within 14 days of your exchange or your exchange order will be cancelled. Once our warehouse has received and processed your original order, your exchange order will begin traitement. If any items are Non longer in stock due to inventory changes, we will refund your original pourm of payment. If the exchange was submitted after 30 jours suivant la livraison of the original item, an e-gift card will be issued.Unpourtunately, we do Nont offer exchanges at this time pour international orders. If located outside of the United States, please visit our international page pour inpourmation on how to complete a return. International Online Politique de retour We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com pour return. Returns are processed in the order they are received. Please allow a week to a week and a half pour your return to be processed once received at our warehouse.You can send items back to us at the address below using any trackable/insured shipping method. Duty must be pre-paid pour returns. Sorry, we can’t accept COD returns. Free People Returns 10901 State Ave Kansas City, KS 66109 Attn: Returns Department pour full details by country/region, visit our international page. When Will I Be Refunded? Please allow approximately 1-2 weeks pour return traitement. We’ll send you a Return Nontification Courriel to Nontify you once the return has been completed. Please allow 1-3 jours ouvrables pour refunds to be received to the original pourm of payment once the return has been processed. Free People Store Politique de retour Free People stores will gladly accept returns of items purchased on freepeople.com and items purchased from our Free People stores. Items must be in original condition and must Nont to be worn, used, altered or washed. Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be uNonpened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look pour the lipstick icon indicating the magasin is a Beauty and Wellness store. Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt. Your original pourm of payment will be refunded pour items returned to a Free People store within 30 jours suivant l'achat. If returned after 30 jours, a Free People merchandise credit card will be issued. Returns with a gift receipt will be exchanged or refunded pour the value indicated on the gift receipt. Refunds will be made in the pourm of a merchandise credit card. FP Movement Store Politique de retour Items with a receipt purchased in a FP Movement store, can be returned within 30 jours suivant l'achat pour original pourm of payment and after 30 jours pour a merchandise credit.Items must be unworn with the FP Movement store price ticket attached. Returns with a gift receipt can be exchanged or refunded pour a merchandise credit.A one-time price adjustment will be granted with a receipt within 14 jours suivant l'achat.We can only accept returns of uNonpened and unused Beauty & Wellness product. Returns Using Your Own Shipping Method You can send items back to us at the address below using any trackable/insured shipping method. Duty must be pre-paid pour returns. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Please allow a week to a week and a half pour your return to be processed once received at our warehouse. Free People Returns 10901 State Ave Kansas City, KS 66109 Attn: Returns Department Gift Returns If you received a gift from freepeople.com, click Start A Return (US) to print a pre-paid SmartLabel®. Select GIFT when traitement your return in order to receive an e-gift card pour your refund. The original order number and Billing Zip code is Requis to process your gift return. If you don’t have this inpourmation, contact us or call us at 800-309-1500. To help us locate the gift order, we’ll need the first and last name pour the person who purchased the gift and their Courriel address (preferred). We are unable to process returns at our warehouse pour items purchased at a Free People store. Price Adjustments If you have purchased items that are Nonw on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment or in-store purchase. pour online or Téléphone orders, please call (800) 309-1500 or Contact us to request a price adjustment. We do Nont offer price adjustments on shipping charges. pour store purchases, please stop by your local store with your sales receipt. Visit our store locator to find the magasin nearest you. We’re unable to offer price adjustments pour temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed bepoure the promotion discount was activated. Credits will be applied back to the original pourm of payment. If you paid with a gift card or e-gift card, a new gift card or e-gift card will be issued pour the amount of the credit. Please Nonte: We’re unable to process price adjustments pour merchandise purchased at our independent boutiques and department stores. We will match freepeople.com prices at any Free People store.