Dell

Dell values its relationship with you and offers you the option to return most products purchased directly from Dell.  More details below. This policy does Nont permit returns from commercial customers who made their purchase by issuing a Purchase Order to Dell (inclusive of online purchase orders) or on payment terms. pour all eligible purchases, our Politique de retour is 30 jours from the date of your invoice, unless you have a separate agreement with Dell. You must initiate the return within this time. If approved, you will receive a credit return authorization (CRA) number from Dell. Some exclusions apply as outlined below. Dell sometimes offers promotions that extend the return period pour a specific product. If you buy a product from Dell that qualifies pour such a promotion, your return rights and obligations might be different. pour approved returns, Dell will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable Frais de restockages (described later in this policy), or both. View more details on Frais de restockages below. Any product returned to Dell without a CRA number from Dell will be considered an unauthorized return, and you will Nont receive a refund or credit pour the product and Dell will Nont ship the product back to you. Return the products in their Emballage d'origine, in as-new condition, along with any media, documentation and any other items that were included in your original shipment. Ship your return in time pour us to receive it within 30 jours of authorization or your refund or credit may be reduced or eliminated. Special conditions apply pour products purchased in a bundle or during a promotion. See “Promotional Items” section below. pour all purchases Nont made directly from Dell, please check the Politique de retour of the magasin from which you purchased your product. All returns must be made in the same country in which the purchase was made. Exclusions: You canNont return software at any time, unless the software you are authorized to return is: An operating system or application that Dell installed on a returnable product that you are returning within that product’s return period. Software on physical media such as a DVD or CD that you have Nont opened or removed from its sealed package. Software delivered electronically pour which you have Nont accepted the license agreement or other applicable terms. Products that are Nont eligible pour return at any time include: APEX Dell and Nonn-Dell branded enterprise products, including servers, data storage, data protection, converged infrastructure, hyperconverged infrastructure, and networking products Dell Wyse™ and Wyse-branded products Nonn-Dell branded software products Cartes-cadeaux (except where Requis by law) Customized products Volume licenses: Unless you have specifically agreed otherwise in your written agreement with Dell, there is Non right of return pour software purchased under any type of volume license arrangement. Dell reserves the right to deny any returns in circumstances involving repeated returns, violation of the Dell Terms of Sale, or other impermissible activity. Re-stocking Fees: pour approved returns initiated within the time period specified in this policy, Dell will provide Expédition de retour labels at Non cost to you and will Nont charge a re-stocking fee if: the product you are returning is defective. you have to return a product because Dell made an error. you are a consumer who purchased pour personal use. pour all other permitted returns, Dell may charge a re-stocking fee of 15% of the actual price you paid pour the product. That price does Nont include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit. Promotional Items: Refunds or credits pour a product you purchased in a bundle or during a promotion can get a little complicated. Depending on the promotion, Dell may deduct the value of the discount, promotional item or redeemed card from any refund or credit you receive pour the return of the purchased item. Examples of these kinds of discounts and promotions include: “Buy a computer and get a free printer.” If you return the computer but keep the printer, Dell may reduce your refund or credit by the value of the printer. “Buy a monitor and get a gift card.” If you return the monitor but already spent the money on the gift card, Dell may reduce your refund or credit by the value of the gift card. Dell Rewards points are also returned, with a few Exceptions: If Dell Rewards were used as a payment type pour a purchase you’re returning, then your Dell Rewards account will be credited the amount of Dell Rewards you used pour your returned purchase. If Dell Rewards were awarded pour a purchase that you’re returning, then Dell will deduct the rewards amount you received pour the product you are returning from your Dell Rewards account balance. After you get a credit return authorization (CRA) number from Dell: All products should be in as-new condition. In particular, review “A Nonte about operating systems” at the end of this policy. Back up any data you might have stored on your product and then delete it. Remove all confidential, proprietary, and personal inpourmation. Also remove any media such as flash drives, CDs, or PC cards and any cables or port devices that did Nont come with the product you are returning. Ship all products that you are returning to Dell, and pour which you received a CRA number, within 30 jours of the date that Dell authorizes your return. Return all products, along with all media, documentation, and other items that Dell included in your original shipment, in their Emballage d'origine. If you are returning a TV, you must return it in the Emballage d'origine. This includes the box and protective cushioning. If you do Nont have the Emballage d'origine, you must provide your own packaging that is equal to or better than the structural and cushion protection of the Emballage d'origine. If you are a commercial customer, you must ship the products at your expense. If you do Nont insure the shipment, you accept the risk of loss or damage during shipment. Remember that pour partial returns, your refund or credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions. Also remember that Dell is Nont responsible pour any confidential, proprietary, or personal inpourmation you leave on a returned product. We also are Nont responsible pour lost or corrupted data, or pour any damaged or lost removable media or devices you might include with your return. A Nonte about operating systems. Systems configured with an Intel® 8th-generation or later CPU are designed to run optimally with the Microsoft Windows 11 operating system. Removing the factory-installed operating system to run a Nonn-Windows 11 operating system (such as Windows XP or Windows 10) may make the product ineligible pour return to Dell pour a refund. It also can cause system instability and perpourmance issues that your warranty, support, or service agreements may Nont cover. How do I track my return? Track your return online. Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return. When will I receive my refund? Please be advised that it may take up to 10-15 jours ouvrables from the date the order is received back at Dell pour you to get the money credited back to the original method of payment. Once you have returned your product, use the Return Status option from the Action Menu to check the progress of your return. If you have Nont yet received your credit or refund beyond the above timeframe enter your order number above to contact Customer Support from the Action Menu. Dell must receive any authorized return within 30 calendar days of the date we authorize it. Your refund or credit may be reduced or eliminated if you do Nont ship your return in time pour us to receive it within 30 jours of our authorization. pour approved returns, Dell will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable Frais de restockages (described later in this policy), or both. Are there any Exceptions? You canNont return software at any time, unless the software you are authorized to return is: An operating system or application that Dell installed on a returnable product that you are returning within that product’s return period. Software on physical media such as a DVD or CD that you have Nont opened or removed from its sealed package. Software delivered electronically pour which you have Nont accepted or gone through the process to accept the license agreement or other applicable terms. Products that are Nont eligible pour return at any time include: APEX Dell and Nonn-Dell branded enterprise products, including servers, data storage, data protection, converged infrastructure, hyper converged infrastructure, and networking products Dell Wyse™ and Wyse-branded products Nonn-Dell branded software products Cartes-cadeaux (except where Requis by law) Customized products Volume licenses: Unless you have specifically agreed otherwise in your written agreement with Dell, there is Non right of return pour software purchased under any type of volume license arrangement. Any product Nont listed above that is identified by Dell at time of purchase as Nont being subject to a right of return Dell reserves the right to deny any returns in circumstances involving repeated returns, violation of the Dell Terms of Sale, or other impermissible activity. Are there any fees? Dell may charge to re-stock a product you return. pour approved returns initiated within the time period specified in this policy, Dell will provide Expédition de retour labels at Non cost to you and will Nont charge a re-stocking fee if: the product you are returning is defective. you have to return a product because Dell made an error. you are a consumer who purchased pour personal use. pour all other permitted returns, Dell may charge a re-stocking fee of 15% of the actual price you paid pour the product. That price does Nont include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit. Refunds or credits pour a product you purchased in a bundle or during a promotion can get a little complicated. Examples of these kinds of discounts and promotions include: “Buy a computer and get a free printer.” If you return the computer but keep the printer, Dell may reduce your refund or credit by the value of the printer. “Buy a monitor and get a gift card.” If you return the monitor but already spent the money on the gift card, Dell may return your refund or credit by the value of the gift card. Dell Rewards points are also returned, with a few Exceptions. When Dell Rewards were used as a payment type pour a purchase you’re returning: Your Dell Rewards account will be credited the amount of Dell Rewards you used pour your returned purchase. When Dell Rewards were awarded pour a purchase that you’re returning: Dell will deduct the rewards amount you received pour the product you are returning from your Dell Rewards account balance.