Best Buy Canada

Best Buy Return and Exchange Policies We work hard every day to enrich the lives of our customers through techNonlogy, whether you come to us online, visit our stores, or invite us into your home. If you are Nont fully satisfied with your purchase, we'll do our very best to help you with a replacement, return, or repair. Looking pour a Marketplace Politique de retour? The policy below applies to purchases from Best Buy only. To learn how to find a Marketplace seller's Politique de retour, and how to return a Marketplace product, visit our Returning a Marketplace Product page. On this page: General return and exchange policy Cellular and wireless devices Bundle, bonus, large, and defective items Nonn-returnable items Product condition requirements Shipping charges and Environmental Handling Fees General return and exchange policy Most products sold by Best Buy can be returned or exchanged within 30 jours from the date of your in-store purchase, or 30 jours from the date your online order is delivered. The Exceptions to this policy are cellular and wireless devices purchased with a carrier plan (details below) and Nonn-returnable items (details below). All products must be returned in their Emballage d'origine. The product must be in like-new condition (i.e., Non signs of use), and some products can only be returned or exchanged if the packaging is uNonpened. Read the complete policy details below pour full details. To process a return or exchange, you will need to provide the following: The original receipt (invoice) from your purchase. The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given pour returns with gift receipts. Emballage d'origine and all items originally included by the manufacturer or by Best Buy (including manuals, accessories, gifts with purchase, bonus items, and any other included items) Your name, address, Téléphone number, and signature. Valid government-issued photo ID may be requested to confirm this inpourmation. Cellular and wireless devices Cellular and wireless devices purchased with a carrier plan Cellular and wireless devices purchased with a carrier plan must be returned or exchanged at the same store magasin where it was purchased. Best Buy adheres to the CRTC Wireless Code of Conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cellular and wireless devices purchased with a carrier plan can be returned within 15 days from the date of your in-store purchase. The return period is up to 30 jours pour any person who has self-identified as a person with a disability. pour more inpourmation about the CRTC Wireless Code of Conduct, you can visit the Wireless Code of Canada webpage. Cellular and wireless devices purchased without a carrier plan (Unlocked) Cellular and wireless devices purchased without a carrier plan (Unlocked) can be returned or exchanged at any store magasin. Unlocked devices can be returned or exchanged within 30 jours from the date of your in-store purchase, or 30 jours from the date your online order is delivered. All other terms and conditions of the "General return and exchange policy" section above and policy stipulations outlined below apply. Bepoure returning a cellular or wireless device Make sure to disable the security settings. See more details in the “Disabling security settings on certain devices” section below. Bundle, bonus, large, and defective items Returning a bonus item Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid pour and the bonus item to be eligible pour a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the Best Buy Return and Exchange Policies apply. Returning a bundle item Bundle items are items that came as part of a combo or package promotion with aNonther item. Bundling items together allows us to offer them to you at a (combined) lower price than if you were to purchase them each separately. If you decide to return one or more of the items included in a bundle, you will be charged the stand-alone price pour each item you wish to keep, which may be higher than the bundled price, then refunded pour the items you wish to return. All other terms and conditions of the Best Buy Return and Exchange Policies apply. Returning a large item Large items are subject to the policy stipulations and product condition requirements outlined on this page. Large items include, but are Nont limited to: Televisions larger than 55" Large Furniture Patio Furniture Mattresses Large Fitness Equipment Refrigerators and Freezers Washers and Dryers Ranges, Ovens, and Cooktops Dishwashers Barbecues and Smokers Large item returns can be processed at any big box Best Buy store. pour safety and convenience, we also offer a pickup service whereby customers can schedule a return and we'll pick up the large item. Please Nonte that large items ne peuvent pas être retournés or scheduled at Best Buy Mobile or Best Buy Express stores. Visit the Returning a large item page pour details on how to schedule a large item return. Returning a defective item A defective item can be returned or exchanged within 30 jours, and must be in its Emballage d'origine with all items originally included by the manufacturer or by Best Buy. Nonn-returnable items The following products ne peuvent pas être retournés: Books, magazines, and copyright materials Bullions and coins Digital downloads (such as digital software and digital video games) Earrings Food, vitamins, and supplements Cartes-cadeaux and pre-paid cards Intimate products Major appliances that are Open Box, floor models, and/or of the Miele brand Personal protective equipment (PPE) Seasonal holiday goods Service, delivery, and installation fees Shopping bags Smart ring sizing kits Product condition requirements Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of Nonn-returnable items and certain items that must be uNonpened. If the box or packaging is opened, the product must be in like-new condition, with Non signs of use. Supplémentaire conditions apply to the following items: All furniture must be unassembled. This includes indoor and outdoor furniture, nursery and baby furniture, and all other types of furniture. Fashion apparel, linens, bedding, maternity products, and baby clothes, shoes, and accessories must be unused, unworn (if applicable), unlaundered, and still have the original tags attached. Cell Téléphones, smartTéléphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled. See more details in the "Disabling security settings on certain devices" section below. Frais de restockages on certain opened items The following items must be returned in their Emballage d'origine, and a Frais de restockage of 15% of the purchase price will apply if the Emballage d'origine is opened: Action cameras and camcorders DSLR and mirrorless cameras Camera drones Camera lenses and flashes Projectors Electric bikes and electric scooters (the Frais de restockage will only apply if item shows signs of use and/or if item is Nont returned in the Emballage d'origine.) Items eligible pour return or exchange only if uNonpened The following products can only be returned or exchanged if the Emballage d'origine is uNonpened: Major appliances except Open Box, floor models, and Miele major appliances, which are all Nonn-returnable. Baby, nursery, and maternity products except baby monitors, gates, and highchairs, which can be returned if opened. Beauty, grooming, and personal care products except hair dryers, hair straighteners, and curling irons, which can be returned if opened. Fitness equipment Computer components and upgrades Physical software, blank media (e.g., blank CDs), and entertainment media (including video games, music, and movies) Office supply consumables (ink, toner, etc.) Paper supplies (paper, writing instruments, etc.) HeadTéléphones, PC headsets, gaming headsets, and virtual reality headsets MicroTéléphones DJ and karaoke equipment, musical instrument consumables (e.g., guitar strings), and wind instruments (e.g., harmonicas) Beverage dispensers or soda machines with compressed gas Photo film Batteries Cleaning supplies and chemicals Pools Disabling security settings on certain devices Bepoure returning cell Téléphones, smartTéléphones, wireless devices, mobile hotspots, wearables, computers (laptop and desktop), tablets, iPads, and eReaders, you will need to turn off the security settings. How to disable security settings iOS products: If you're returning a Mac, visit the Activation Lock pour Mac Apple support page. pour other Apple cellular or wireless devices, visit the Activation Lock pour iTéléphone, iPad, and iPod touch Apple support page. Android products: You will need to turn off the FRP (Factory Reset Protection) feature bepoure returning the device. Get the steps and details by visiting the How to disable FRP page. Shipping charges and Environmental Handling Fees Shipping and handling charges are Nonn-refundable unless a returned item is determined to be defective. Best Buy's Environmental Handling Fees (EHFs) are in place to cover the cost associated with the safe and responsible recycling of end-of-life electronics, and are refundable.