Amazon Japan

About Our Returns Policies Amazon.co.jp and sellers on Amazon.co.jp offer returns pour items within 30 jours of receipt of shipment as a general rule. Return Policies pour Items Shipped by Amazon.co.jp Our basic Politique de retour pour items shipped by Amazon.co.jp is as described below. You can easily initiate the return or replacement process Via Your Orders. When making a request pour return or replacement Via this process, your return must be postmarked within 30 jours of the date you received the item. If you are unable to complete the procedures pour return or replacement within the above period, including when you discover-after the above period has passed-that the item was defective from the time of delivery, please contact the manufacturer or warranty source indicated on the warranty card, etc. first, and then contact us with their comments and the name of their person in charge. Please Nonte that we do Nont accept a request pour replacement when the item is sold by a third-party seller. Please contact the seller directly in that case. Amazon.co.jp sets a specific Politique de retour pour some items. pour details, read the item's product description page and applicable section in this page. Return/Replacement of Nonn-defective or Undamaged Items As pour return: UNonpened and Unused: Full amount of the item (tax inclusive) will be refunded. Opened: 50% of the amount of the item (tax inclusive) will be refunded. Shipping & Handling and Giftwrap fees will Nont be refunded under any condition. The items are considered opened in the following cases: Manufacturer's packaging is opened or damaged. Item is repackaged in a way to intentionally cause damage to the item. Original tags are removed. Plastic cover is opened. Wiring, etc. pour securing cables is removed. Item shows sign of wear from use. We do Nont accept returns or replacement of Nonn-defective or undamaged items in the following cases: Expendable items that are already used or opened. Products with signs of use. Items to which extension equipment is added, a replacement part is installed, or other modification or adjustment is made. Items pour which a certificate of authenticity or appraisal was issued by the manufacturer at your request. Car Tire & Wheel Packages. Items that ne peuvent pas être retournés or replaced due to laws and regulations. Apple products (including beats by Dr. Dre). Certain car-navigation systems or car-electronics products manufactured by Panasonic, Carrozzeria/Pioneer, KENWOOD or ECLIPSE. Table tennis-related items from BUTTERFLY (Tamasu Co., Ltd.) Certain CD, DVD, PlayStation software or videogame products. Build-to-order (BTO), custom-ordered or engraved items or items with altered size. When the instruction manual or other accessories included at the time of delivery are missing when returned. Items shipped with the manufacturer's Emballage d'origine which are returned without such packaging. Returns or replacement pour the mere reason that the manufacturer's Emballage d'origine is damaged. Returns or replacement pour the reason that a shipping label is directly placed on the manufacturer's Emballage d'origine. Items that are described as Nont returnable or replaceable on the product detail pages. Items purchased with Mobile Carrier Billing. Items eligible pour Installation/Recycling Services pour Heavy or Bulky Items (HB). In the following case, the items are considered Nonn-defective or undamaged and we do Nont accept returns or replacement of such items: Items with an imperfection that is Nont regarded as an initial failure by the manufacturer or warranty source (e.g., an LCD panel which is slightly off center or has defective pixels, or an item with scratches after use). We do Nont accept replacement of Nonn-defective or undamaged items. However, in some cases, certain items such as those in the Fashion category can be replaced with the same items of different colors or sizes. Return/Replacement of Defective or Damaged Items Full amount of the item (tax inclusive), Shipping & Handling and Gift Wrap fees will all be refunded. Replacement is also accepted. pour return or replacement procedure in the event of initial failure in electrical appliances or precision instruments, regardless of the time of procedure, please contact the manufacturer or the warranty source indicated on the warranty card, etc. first, and then contact us with their comments and the name of their person in charge. We do Nont accept replacement of defective or damaged items in the following case: Bargain Books Nontes on Replacement If you want to exchange an item ordered using a payment method other than a credit card, you must enter your credit card inpourmation. Please Nonte that we do Nont accept replacement of items pour which it is difficult to procure a replacement item. How to Return When you are Requis to bear the Expédition de retour charges pour the return or replacement, such as in case of return or replacement of Nonn-defective or undamaged items, please ship the items by shipping prepaid, or "payment on shipment." When Amazon.co.jp bears the Expédition de retour charges pour the return or replacement, such as in case of return or replacement of defective or damaged items, please ship the items with shipping charge on delivery. Only delivery services provided by Japan Post Co., Ltd. (Yu-Pack service only), Yamato Transport Co., Ltd. or Sagawa Express Co., Ltd. are available pour return with shipping charge on delivery. If shipping charge on delivery has been used with a carrier other than the designated carriers, Amazon will Nont accept the package and return it. In such cases, please Nonte that the carrier may charge you pour shipping (the original COD fee plus Expédition de retour charges). When items that need to be returned by payment on shipment have been returned with shipping charge on delivery, the Expédition de retour charges will be deducted from the refund amount. Please see here pour details on how to return. Nonte: If you return an item without following the designated return process, such as in case you return an item that is different from the one Amazon.co.jp shipped, we will Nont accept the return or replacement of the item. If we do Nont accept a return or a replacement, we will Nontify you and send the item back to you at your expense. However, in the event that your address or the order you want to return is Inconnu to us, you refuse to receive the item we send back, a refund is made after consultation with you, or you do Nont respond to us despite our multiple attempts to contact you, we may dispose of such item. Return Policies pour Items Shipped by Seller When you order from a seller that fulfills and ships its own inventory, please return the item directly to the seller instead of Amazon.co.jp. Sellers on Amazon Marketplace offer a Politique de retour equivalent to Amazon.co.jp's. You can view each seller's Politique de retour by viewing the Return and Refund Policy section of the Seller's profile page. pour details please see here. In some cases, sellers may refuse to refund if the item you return is damaged or in different condition from that of the time of delivery. Items purchased using Amazon Alexa Voice Shopping Nonn-Produits numériques purchased using Alexa (including liquor products purchased using the smart reorder function and the Nontice function) are eligible pour free returns. To return a product purchased using Alexa, process your return as Nonrmal in Retours en ligne Center. We will automatically refund you any shipping charges applied to the return. You should see the shipping refund within approximately 7 days of receiving your product refund. If you accidentally purchase digital content or a subscription to a Nonn-Amazon service through Alexa, please see here. Item Specific Return Policies Specific return policies exist pour the items below. Please see applicable sections in addition to "Return Policies pour Items Shipped by Amazon.co.jp" in this page. Digital Content & Digital Download Products Politique de retour pour Kindle electronic books is found here. Digital music, games or PC software downloads, and purchases from the Amazon Appstore (apps andin-app purchases) are Nont returnable or replaceable after purchase. You can cancel accidental Prime Video orders within 48 hours if you have Nont started streaming or downloading the video. pour more inpourmation, please see here. Digital audio content including Audible audiobooks are Nont returnable or replaceable after purchase. Please see Audible' s Inpourmation Provided Under Japan's Act on Specified Commercial Transactions. Amazon Devices Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices, and Echo devices and their accompanying Amazon-branded accessories purchased from Amazon.co.jp can be returned within 30 jours of receipt of shipment as long as they are in new condition. Unless stated otherwise, if you are returning an item purchased as part of a bundle (including an Amazon device), any discount will be allocated proportionally among all the items in the bundle, and your refund will equal the amount you paid pour the item. When you return Amazon-branded devices or accessories and request refund, the items will become the property of Amazon.co.jp when Amazon made the refund. When you return Amazon-branded devices or accessories and request replacement, the items will become the property of Amazon.co.jp upon the delivery of the items to the designated place. pour more inpourmation about return and how to return of Amazon devices and accessories, please see here. Used Amazon devices purchased through Amazon Resale are Nont accompanied by Amazon Limited Warranty but do receive a 30 day money-back guarantee from Amazon. Books Books are Nont replaceable merely pour a damaged or missing "obi (paper band)." Magazines are Nont returnable or replaceable unless damaged or defective. Computers, TV Games Bepoure returning a computer or peripheral or TV game console, please delete all personal or behavioral data from the item and restore initial settings. By returning your product with undeleted personal or behavioral data, you agree to waive any and all rights and privileges regarding such data including, but Nont limited to, its preservation and confidentiality. We do Nont accept return or replacement of items to which Nonn-standard software is installed or a failure occurs by such installation. We will Nont accept return or replacement of software including, but Nont limited to, cases where the package of the software has been opened or the silver sticker of the software card has been peeled. Home & Kitchen Safes are Nont returnable or replaceable. Fresh flowers & live Plants Fresh flowers and live plants are Nont returnable or replaceable unless defective or damaged. Contact Customer Service when you return defective or damaged items. Pet Supplies Live creatures and pet foods, beverages and supplements are Nont returnable or replaceable unless defective or damaged. Drugstore, Beauty Medicines, quasi-medicines, cosmetics, dietary supplements and medical devices are Nont returnable or replaceable unless defective or damaged. Electric toothbrushes and oral irrigators are Nont returnable or replaceable unless defective or damaged. Food, Beverage & Alcohol Food, Beverage & Alcohol items are Nont returnable or replaceable unless defective or damaged. Contact Customer Service when you return defective or damaged items. Amazon Grocery Services Amazon Grocery items are Nont returnable or replaceable unless defective or damaged. If you would like to request a refund due to issues or defects, please contact Customer Service. Toys & Hobby Trading Cards are Nont returnable or replaceable unless defective or damaged. Figures, plastic models, mini 4WD/slot cars, RC models, model trains, air guns/model guns, collectible cars, and small toys packaged food are Nont returnable or replaceable unless defective or damaged. Clothes & Fashion Accessories, Shoes & Bags We will refund the full amount of the item (tax included) and domestic Expédition de retour charge pour items eligible pour try on. We will Nont refund shipping, handling, and gift wrap fees. In addition, Expédition de retour charge will Nont be refunded when a specific exception is otherwise provided. To learn more, please click here. Items canNont be replaced with the exact same item, but certain items can be replaced with other colors, sizes or items. To learn more, please click here. Earrings and body piercing jewelry are Nont returnable or replaceable after their packages are opened unless defective or damaged. Try on the items indoors at all times without removing any tags. When returning, please ensure that all tags remain attached, and returned in its Emballage d'origine. Also, try on pullover clothes with your head covered with a cloth or a scarf. Wear socks or stockings when trying on shoes. Used items are Nont returnable or replaceable. We consider the following items as used: Items with wear or damage that does Nont Nonrmally occur by try on (crease, dirt or damage on sole). Items with perfume or cigarette odor and/or makeup stains. Fukubukuro (lucky bags) in this category sold by Amazon.co.jp are Nont replaceable pour any reason. Due to the nature of the product, we will accept return only if items inside are defective or damaged. We will Nont accept return if the item is Nont defective or damaged. Hygiene products (wigs, shower caps, safety masks, bra with underwear set, underwear, underpants, tights, hosiery, underskirts, undergarment thigh slimmer, swimwear, and socks including thigh-high socks and knee-high socks) are Nont returnable or replaceable unless defective or damaged. Watches, Jewelry Full amount of the item (tax included) and domestic Expédition de retour charge will be refunded pour items eligible pour try on priced less than 300,000 yen (tax included). Shipping, handling, and gift wrap fees will Nont be refunded. Items canNont be replaced with the exact same item, but certain items can be replaced with other colors, sizes, or items. To learn more, please see here. Earrings and body piercing jewelry are Nont returnable or replaceable after their packages are opened unless defective or damaged. Watches and Jewelry items priced 300,000 yen or above (tax included) are Nont returnable or replaceable unless they have initial failure. Please also see the Luxury Items section in this page pour Watches and Jewelry items priced 300,000 yen or above (tax included), and the Parallel Imports section in this page pour parallel imported Watches and Jewelry items. When you touch the items, please put on gloves to prevent the items from getting stained or rusted. When you try an item on your wrist or neck, please cover yourself with a scarf or a handkerchief so that the item does Nont touch your skin directly. When you try on a watch, do Nont turn it on or remove attachments (original tags, protection seals, battery sheets, etc.). Please refrain from fastening the band, adding any alteration to the band or adjusting the band size. Used items are Nont returnable or replaceable. We consider the following items as used: Items with battery sheets removed or batteries charged (battery-powered watches, smart watches, etc.) If there is an issue with your watch after wearing the item, please contact the manufacturer, etc. on the warranty card and confirm your warranty service. The battery inside the watch is a free sample and Nont included in the price. Contact the manufacturer directly when it runs out. Fukubukuro (lucky bags) in this category sold by Amazon.co.jp are Nont replaceable pour any reason. Due to the nature of the product, we will accept return only if items inside are defective or damaged. We will Nont accept return if the item is Nont defective or damaged. DIY & Tools Wood, large wooden building materials, items with a motor (lawn mowers, brush cutters, etc.) are Nont returnable or replaceable unless defective or damaged. Toilets, bathroom vanities, built-in kitchens, doors are Nont returnable or replaceable unless defective or damaged. Sports & Outdoors The same policy is applied to sportswear (including swimsuits), athletic shoes and bags as Clothes & Fashion Accessories, Shoes & Bags section in this page. Cancel theft prevention registration bepoure returning a bicycle. Bicycles are Nont returnable or replaceable unless defective or damaged. Car & Motorcycle Products Motorized bicycles and motorcycles are Nont returnable or replaceable unless defective or damaged. Car batteries and motorcycle batteries are Nont returnable or replaceable unless defective or damaged. When you try on a helmet, please cover yourself with a scarf or a handkerchief so that the item does Nont touch your hair or skin directly. When you try on a helmet, do Nont remove attachments (original tags, shield protection seal etc.) Air conditioners Air conditioners are Nont returnable or replaceable unless defective or damaged. *Excluding compact coolers Amazon Gift Card Amazon Cartes-cadeaux are Nont returnable or replaceable. Admission Tickets, Service Tickets, Prepaid Card or other Prepaid Products Admission tickets, service tickets, prepaid card or other prepaid products are Nont returnable or replaceable. Amazon Basics pour inpourmation on Amazon Basics Annual Limited Warranty, please see here. The items are considered opened in the following cases: Plastic cover is opened. Wiring, etc. pour securing cables is removed. Item shows sign of wear from use. After contacting Customer Service, please select "item is damaged or defective" from the return reason pull-down menu when using Amazon Basics Annual Limited Warranty online. Fine Art Politique de retour pour Items Requiring Special Handling is applied to Fine art items requiring special shipment method such as custom transportation pour fine art. To learn about the Politique de retour pour Items Requiring Special Handling, please see the Items Requiring Special Handling section in this page. All enclosed items such as Emballage d'origine (boxes, etc.) and certificates of authenticity and appraisal must be returned with the fine art item. We do Nont accept return or replacement of any fine art item returned without any of the enclosed items. We do Nont accept return or replacement of any fine art item that is damaged or stained after delivery. Bepoure returning, we advise you to take a photograph of the item pour the record. Items Used with Fuel Contact the manufacturer directly if you find any issue or defect after supplying or installing fuel to the item. pour safety reasons, remove the fuel bepoure returning the item. Double-wrap the item in plastic bags and attach the invoice outside of the packaging. Luxury Items Luxury items mean the items shipped by Amazon.co.jp and priced 300,000 yen or above (tax inclusive). Luxury items are returnable only when they are uNonpened and unused unless defective or damaged. Luxury items are Nont replaceable pour any reason. We accept return or replacement of luxury watches and jewelry only if they have initial failure. We do Nont accept returns or replacements pour any other reasons. Due to the high value of the item, please be sure to use an insured and traceable shipping method when you return a luxury item after the return procedure. If the return procedure is Nont available online, please contact Customer Service. You will be charged the transportation insurance fee and the Expédition de retour fee when returning a luxury item unless defective or damaged. Please Nonte that the refund process of luxury items may take longer than usual because they are subject to condition checks after the return. We will Nontify you by e-mail when the refund is made. Items qualifying pour up to free 30-day trial eligible Items sold and shipped by Amazon.co.jp that are marked as “free 30-day trial eligible” in their product titles can be returned under the following conditions. One item per customer per year pour items in the same category If the item is returned from within Japan within 30 jours of arrival We will refund the full amount or a portion of the item price (tax inclusive) and domestic Expédition de retour fees regardless of the reason pour the return. Shipping & Handling and Giftwrap fees will Nont be refunded under any circumstances. Please Nonte that refund amounts (including tax), product condition requirements, and included accessories may vary by product category. Please check the product category details on the Trial Service main page. Items Requiring Special Handling (excluding Items Eligible pour Installation/Recycling Services pour Heavy or Bulky Items) We do Nont accept return or replacement of Items Requiring Special Handling unless defective or damaged. If the item is defective or damaged, please contact the servicing department of the manufacturer. Amazon.co.jp will cover the Expédition de retour fee. We will refund the fees pour handling, delivery and setup using staircase, and setup installation. You will be requested to sign the delivery Nonte upon receipt of the item. Please check your item bepoure signing and tell the delivery staff if you find such damage or stain. We will Nont accept return or replacement of your item pour damage or stain that you claim to have occurred during shipment once you sign the delivery Nonte. If you wish to have the item returned or replaced after confirming with the manufacturer, please contact Customer Service. Furniture/Home Appliances Eligible pour Installation/Recycling Services or Electric Massage Chairs Eligible pour Assembly/Installation Services pour inpourmation about Furniture/Home Appliances Eligible pour Installation/Recycling Services, please click here. Those purchasing eligible refrigerators and freezers, washing machines, televisions, furniture, electronic piaNons, massage chairs, fitness machines and monitors We do Nont accept return or replacement of Items Eligible pour Installation/Recycling Services pour Heavy or Bulky Items or Items Eligible pour Installation Services pour Electric Massage Chairs unless defective or damaged. However, if the item does Nont fit into the spot you wish to place it, Amazon.co.jp will bear the Expédition de retour fee. Also, we will bear all other charges such as a handling fee, if there are any. If the item is defective or damaged, please contact the servicing department of the manufacturer. We will cover the Expédition de retour fee. We will refund the fees pour handling, delivery and setup using staircase, and setup installation. If a refund occurs, the refund process begins after Amazon receives the item you returned. Please Nonte that the method and number of days Requis pour refund will differ depending on the payment method you used to place your order. Please see here pour details. You will be requested to sign the delivery Nonte upon receipt of the item. Please check your item bepoure signing and tell the delivery staff if you find such damage or stain. We will Nont accept return or replacement of your item pour damage or stain that you claim to have occurred during shipment once you sign the delivery Nonte. If you wish to have the item returned after confirming with the manufacturer, please contact Customer Service. Those purchasing eligible dash cams, Smart Home products, and air conditioners We may Nont be able to accept returns or exchanges depending on whether the item can be returned bepoure installation/exchange, the type of item, and the reason pour the return, or you may need to contact Amazon Customer Service. pour return and exchange conditions pour each item, please check the “About Our Return/Exchange Policy” section. Unless the item has a defect such as a malfunction, we do Nont accept returns of items after assembly or installation. If any defects arise due to the service, please contact Amazon Customer Service. Depending on your environment, certain services may Nont be available. If the service canNont be provided, the service fee will Nont be charged. Also, if the service canNont be provided, it is possible to receive inpourmation on how to return the item eligible pour the service by contacting Customer Service. A full refund will be made once the return is verified. If your desired date and time canNont be selected when changing the service reservation date, you can cancel the service. After canceling the service, if you would like to return the item eligible pour the service, please contact Customer Service. Office furniture (items with manufacturer delivery/installation/assembly services) Applicable items are items with the description (manufacturer delivery/installation/assembly) in the item name. Once the delivery date is confirmed, cancellations and returns or exchanges of Nonn-defective or undamaged items are Nont possible. pour example, we do Nont accept cancellations or returns/exchanges of Nonn-defective or undamaged items pour the following reasons or at the following times. Please be aware of this. If it is Nont possible to deliver on the delivery date due to reasons such as narrow entrances or stairways, spiral staircases, or other reasons that were Nont sufficiently explained at the time of advance Nontification. If there is a difference in the item image (color, size, etc.) If the item canNont be installed at the desired magasin and the customer wants it taken back, or if the customer refuses to accept delivery due to their own circumstances (including bepoure or after unpacking) Parallel Imports In case of Parallel Imports, we will accept replacement of an item only when the item is a Watches and Jewelry item and less than 300,000 yen (tax included) and the same item is in stock. If within the international warranty period, your item may be repaired by servicing companies designated by Amazon.co.jp pursuant to the international warranty policy. pour instructions on how to claim repairs, please check the user' s manual included in your order package. Please Nonte that charges will apply pour fixing external scratches or damage to the item caused by use. To learn about the Politique de retour pour parallel imported Watches and Jewelry items, see the Watches, Jewelry section in this page. Amazon Furusato gifts Amazon will Nont accept returns, exchanges, or reshipments, etc. of Amazon Furusato Gifts pour any reason.