Zara Us

RETURN REFUND Once we have handled the return of your items, we will continue with the refund. REFUND OF IN-STORE PURCHASE If you have returned an item purchased in-store, the refund will be made with the same method of payment used for the purchase. If a refund to the original method of payment is not possible, our store staff will indicate an alternative method. REIMBURSEMENT OF AN ONLINE PURCHASE When you make a return of an online purchase, you will receive the refund via the same payment method you used for the purchase. If you sent your return through a shipping company, we will process it in the 72 hours after receiving it in our facilities. Once the return has been completed we will send you a confirmation email. Keep in mind that once the return has been made, you will receive the amount within a maximum period of 14 days, depending on your bank. If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process. You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions. Remember: if you sent us your return items through our drop off point service, the return costs will be taken off the amount of your reimbursement. Frequently Asked Questions WHY HAVE I NOT RECEIVED MY REFUND CONFIRMATION EMAIL? If you have not received the email with the information from your refund, please check that the email address associated with your account is correct. Keep in mind that if you make a return through a delivery point, it will be processed once the items arrive at our facilities. Once completed, you will receive an email with the return information. I NO LONGER HAVE THE CARD I USED TO MAKE THE PURCHASE. HOW CAN I RECEIVE MY REFUND? I NO LONGER HAVE THE GIFT CARD I USED TO PAY. HOW WILL I RECEIVE MY REFUND? WHY DID I RECEIVE A PARTIAL REFUND FROM MY RETURN? HOW CAN I GET THE INVOICE FOR MY REFUND? You might like REIMBURSEMENT OF A PURCHASE PAID WITH A GIFT CARD RETURN AND REFUND WITH A GIFT RECEIPT Can’t find what you’re looking for? Contact us