Walmart

Return Policy Effective: July 31, 2025 Una copia de esta política está disponible en español. This policy applies to returns of products purchased in Walmart U.S. stores, Walmart.com, and Walmart Business. Items purchased through Walmart Marketplace might have different return policies & exceptions. Please confirm your item is eligible for return by reviewing the applicable section below describing items shipped by Marketplace Sellers. Not 100% Satisfied? We Are Happy to Help. To exchange or return an item, here is what you need to know: You have 90 days after purchase or upon receipt to exchange or return an item unless noted in our exceptions. Please provide your store receipt or Walmart.com/Walmart Business order number and we will refund your purchase to the original form of payment. Save time by starting your return in the Walmart App or at Walmart.com or at business.walmart.com. No Walmart.com account? Start here: walmart.com/returns. Return items in-store or curbside, for free by mail or schedule a pickup with FedEx. Walmart+ Members have additional home pickup options as part of their membership. No receipt? We can attempt to look up store purchases with a debit/credit card or online orders with a phone number or email. You can also search for your store receipt here. Our Guarantees (WIC/SNAP restrictions apply) Extended Holiday Returns: Most items purchased between October 01, 2025, and December 31, 2025, are returnable until January 31, 2026. Some exceptions may apply (e.g., wireless phones, protection plans, major appliances, Dyson products, and select seasonal and luxury goods). Fresh Guarantee: Receive a refund on Produce, Fresh Flowers, Meat, Bakery, Deli, Dairy & Frozen* items with a receipt. Start a return on the App or at walmart.com/returns or in your account on business.walmart.com. Some items may not be returnable but may be refundable. 90-Day Automotive Battery Guarantee: Money back refund or exchange to original purchaser if battery tests bad within 90 days. After 90 days, the original purchaser can only exchange the battery per the warranty terms. *Perishable Online Orders cannot be returned by mail. To receive a refund, go to Walmart.com or the App to start the return. Our Refund and Exchange Exceptions Your item may have return restrictions and/or special instructions as follows: Wireless phones, Marketplace collectible and Marketplace luxury items (most are returnable within 14 days). Marketplace and Consumer Electronics items (most items are returnable within 30 days). Items that are part of Consumer Electronics or Collectible bundles must all be returned together to receive a refund, downloadable software or video games are not returnable. Hazardous materials (e.g., items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.) may have mail back restrictions. Items that include a rechargeable battery (e.g., tools, drills, lawn equipment, laptops, eBikes, etc.) must contain the original battery to qualify for a return. Marketplace items that include a rechargeable battery may not be returnable to a store. (Please see additional details in the Returning items shipped by Marketplace Sellers section below). Freight/oversized/heavy items are not returnable to stores. Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location (FedEx may decline service for unpackaged assembled items). Items that contain fuel, propane, or other flammable liquid (e.g., items such as lawn equipment, recreational vehicles, propane tanks, etc.) should be completely drained and/or returned empty. Please do not mail back items containing fuel. Items shipped to non-contiguous US States and Territories (e.g., Alaska, Hawaii, Puerto Rico) may have mail back restrictions. Private brand items that include a satisfaction guarantee or promise on the package are not subject to the 90-day return or exchange period noted above. See walmart.com/returns for more details. Receipt Required Items Must be returned within below number of days to obtain a refund or exchange; see notes below for more details: 2 Days Major Appliances* (e.g., Full Size Refrigerators, Freezers, Dishwashers, Oven Ranges, Cooktops, Furnaces, Trash Compactors, Wall Ovens, Washing Machine & Dryer Sets, Range Hoods, Washing Machines, Dryers, Ice makers) 14 Days Marketplace Collectibles or Luxury Items* Most Wireless Phones 30 Days AppleCare+* Cooling & Heating (e.g., Air conditioners, Heaters, Air purifiers, Humidifiers, De-humidifiers, Fans, Indoor fireplaces) Consumer Electronics Electric Bicycles Electric Scooters Hoverboards Most Marketplace Items PC’s and PC Components* (e.g., motherboards, RAM, graphics cards) True Network Tech Services Verizon Postpaid Wireless Phones Vacuums & Floorcare (e.g., Vacuum cleaners, Robotic vacuum cleaners, Carpet cleaners, Steam cleaners, Vacuum attachments) Walmart Protection Plans* 60 Days Contact Lenses Hearing Aids Prescription Glasses Prescription Contacts 90 Days Walmart+ Membership (Unless used or activated) Home & Garden Equipment* (e.g., lawn mowers, line trimmers, hedge trimmers, chainsaws, pressure washers) Tires* Photo Prints, Personalized items, and photo products* (e.g., blankets, mugs, calendars) Toilets, toilet bowls and urinals* 365 Days Perennials, Shrubs, Trees (returned in-store only) *NOTE: AppleCare+ or Walmart Protection Plans: Learn how to cancel a Walmart Protection Plan or AppleCare+. Collectibles: Some Marketplace collectibles are final sale. Please refer to the item page return details link for the specific Seller Policy. Luxury items are: Items above $300 that are new, or preowned apparel, shoes, accessories (e.g. purses, sunglasses) jewelry, and watches. Items of any amount that are fine art, loose gems, gemstones, collectibles (e.g., stamps), or memorabilia. Major Appliances (e.g., large refrigerators, ranges, washing machines): are returnable for a full refund within 2 days of accepted delivery. Unopened, uninstalled, undamaged major appliances in original, factory sealed packaging are returnable up to 30 days after delivery. For support on opened and/or installed appliances past the 2-day return window, please refer to the manufacturer warranty. Returns of major appliances sold on Walmart’s Marketplace may be subject to up to a 20% restocking fee. Major appliance returns are not accepted in stores. Please start your return in the Walmart app or go to walmart.com/returns. Small appliances, dorm size and wine refrigerators are returnable up to 90 days if sold in store or when fulfilled by Walmart. Small appliances, dorm size and wine refrigerators sold on Walmart’s Marketplace are returnable within 30 days of delivery. (Please see additional details in the Major Appliances Purchase & Returns Guide section below). PC’s and PC Components: must be returned in original packaging. After 30 days, contact Manufacturer for warranty assistance. Wireless Phones, Tablets, Laptops and other electronic devices: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer's instructions. For further help on how to remove your personal information from the device, visit https://consumer.ftc.gov/articles/how-remove-your-personal-information-you-get-rid-your-phone Home & Garden equipment: Please drain gasoline or other flammable materials prior to returning. DO NOT remove Freon from AC units. If applicable, product must contain the original rechargeable battery. For Walmart.com items, please check the item page to confirm it is returnable by mail. Tires: New tires that have not been mounted or installed are returnable to any store with an Auto Care Center. Stores without an Auto Care Center cannot accept tire returns. Photo Prints, Personalized items, and photo products (e.g., blankets, mugs, calendars): are returnable to a store or contact us at walmart.com/help. Please do not return by mail. Toilets, toilet bowls and urinals: are returnable if uninstalled and unused and includes original packaging. New, damaged, or defective toilets, toilet bowls and urinals are returnable. Recalled Items Items Sold by Walmart: Some recalled items are eligible for return, refund, or store credit from Walmart, but for others, you may need to work directly with the manufacturer for repair, replacement or refund. Some items may be eligible for refund but not return. More information about specific product recalls can be found here: Product Recalls. WIC/SNAP exclusions apply. Items Sold by a Marketplace Seller: Please follow the instructions in the recall notice, or contact or work directly with the manufacturer, or seller. Exchange Only Items Some products if opened or used can only be exchanged for an exact or similar item as follows: Unlocked opened wireless phones within 14 days*. Drones, Projectors within 30 days*. Air beds/air mattresses within 90 days*. Durable medical equipment within 90 days* (e.g., crutches, walkers, slings, mobility scooters, pulse oximeters). Funeral products: (e.g., caskets, coffins) can be exchanged within 90 days if damaged or defective and unused. New or used items are nonrefundable unless the return is due to manufacturer defect or damaged. *New, unopened items can be returned for a full refund. Final Sale Items To help keep our customers and associates safe Walmart and Marketplace sellers will not replace, accept returns, or provide refunds for: Alcohol (Beer, Wine, Spirits) Airsoft & Air Guns Ammunition (including powder, pellets, primer) Archery Bows BB Guns Bear Spray Collectibles (i.e., Labubu items) Crossbows Diabetic Supplies* (including meters, strips lancet devices & syringes) Gas Powered Recreational Vehicles (e.g., Dirt Bikes, Mini-Bikes, Go-Carts, Scooters, Ride-ons, UTVs & ATVs) Home Diagnostic Testing Kits (including COVID-19 tests) Hygienic Medical Equipment (e.g., bedpans, bath seats, eye drop guides, opened/unsealed breast pumps, sitz baths) Items containing pseudoephedrine, ephedrine, phenylpropanolamine Firearms Ovulation & Pregnancy Tests Precious Metals (e.g., gold bars, coins, currency) Prescription Medications and Devices Pepper Spray RV sewer lines, toilets, toilet bowls and urinals (used or installed) Sex Toys & Vibrators Special orders made through Walmart Business Tires, Wheels, Rims, Snow Tires (used or mounted) Tobacco Products Trading cards (opened or unopened) Vertical Bows *Diabetic supplies and items covered by Medicare Part B that are deemed substandard or unsuitable per Medicare supplier standards are returnable. Other service items and digital products ineligible for return/refund/replacement: Gift Cards Prepaid Cell Phone Cards Prepaid Gaming Cards Video Game Download Cards Sim Cards Video On Demand Unless specified, electronic games and software downloads are not returnable after purchase. If you did not receive an email containing the code or are unable to redeem the code provided, please go to walmart.com/help, scroll to the bottom of the page and click the blue Contact Us button. Financial/Home/Tech Services: Return/Refund/Replacement Policy Ineligible Items: Eligible Items with a receipt*: Eligible via Service Providers Only: Walmart Express Bill Payments Money Transfer Home Services (e.g., Angi, Hello Tech, GoConfigure, Tot Squad) Reloadable Credit/Debit Card Money Order Check/Card Cashing Fee Affirm Branded Gift Cards (Visa, MC, Amex) Walmart+ Membership Lottery *Note: Money Transfers may be refunded to sending customer if the funds have not been received or deposited into receiver's bank account/mobile wallet. Customer must have the Reference Number or MTCN of the transaction and proper identification. Money Orders may be refunded in cash up to 180 days after purchase with original receipt. Money Orders that have been previously cashed or deposited are ineligible for refunds. For refunds for damaged or lost money orders, please visit moneygram.com/replacement. Items purchased with Affirm will be credited back to the customer’s Affirm account. If the refund amount exceeds the loan balance due, Affirm will issue a refund minus interest to the customer’s bank. Refunds may take up to 10 business days to process. If refund is issued in another form of payment such as a gift card, customer is responsible for the loan repayment. Walmart+ Memberships may be refunded within 90 days unless used or activated. Home Services Products (e.g., In-Home TV Mounting, Furniture Assembly): Used or completed Home Services Products are not eligible for refund, this includes cancelations made less than 24 hours before scheduled booking*. To cancel an unused service or discuss a problem with a completed service: Angi Services: Select “Review Booking” in the confirmation email or by calling Angi’s dedicated line for Walmart orders at 1-877-600-3455. Other Service Providers: Locate the service provider contact listed on your booking confirmation email. Tech Services Products (e.g., Device Setup, Connected Home Installations): are refundable within 30 days. To discuss a problem with a completed service, contact True Network Solutions at (888) 725-4544. *Some Home Services Products purchased in store, where the pin has not been activated, may be returnable in store, with a receipt. How to Get Your Refund or Store Credit Receipted Returns No receipt? We can attempt to look up store purchases with a debit/credit card or online orders with a phone number or email. You can also search for your store receipt here. Refunds processed back to a debit/credit card without a receipt may take up to 10 business days. Receipted items returned within the return window are refunded to the original purchase method as follows: Method of Payment With Receipt Refund Timing Cash or Check Cash Immediate Credit Card Same Credit Card* or Walmart Gift Card Up to 10 Business Days Debit Card w/ PIN Same Debit Card*, Walmart Gift Card or Cash Up to 7 Business Days Walmart Gift Card Walmart Gift Card Up to 3 Hours EBT Card EBT Card Up to 3 Hours EBT Cash Cash or Walmart Gift Card* Immediate Walmart Cash Walmart Cash Balance Up to 3 hours Walmart Balance Walmart Balance Up to 3 Hours *If we are unable to refund to the original debit/credit card: Store purchases will be issued store credit to a Walmart Gift Card or Walmart Balance. Online purchases will be issued to Walmart Balance. A Walmart Gift Card is a store credit that can be used as tender in a physical Walmart store or on Walmart.com. Walmart Balance is a stored amount in your account that can be used to make purchases at Walmart. Funds issued to a Walmart gift card or Walmart Balance may take up to 3 hours to process. When the original purchase involved the use of more than one form of payment, Walmart reserves the right to issue a refund to only one form of payment where allowed by law. See www.walmart.com/giftcardterms for more details. Non-Receipted Returns To return or exchange items without a receipt, the customer must present a valid government-issued photo ID. Information from the customer ID is stored in a secure database that Walmart uses to authorize returns. If the refund verification process accepts the return, a Walmart gift card will be issued. Without receipt —> Valid ID required —> Walmart gift card issued A Walmart Gift Card is a store credit that can be used as tender in a physical store or on Walmart.com. Funds issued to a Walmart gift card may take up to 3 hours to process. See gift card terms and conditions for more details. Refunds issued for lost items, wrong/incorrect item returned, or suspected fraudulent activity are subject to recharge if Walmart or the Seller can verify delivery or frequent abuse. Items that require age verification via a valid government issued ID such as alcohol may have a refund delay of up to 10 business days if Walmart is unable to verify age or the customer is unable to receive their delivery. Gifting Items on a gift receipt can be exchanged, refunded to a Walmart Gift Card, or credited to the sender’s original method of payment. Items without a gift receipt can be exchanged or refunded to a Walmart Gift Card. Walmart.com or Business.Walmart.com: Items Shipped by Walmart If Walmart shipped an item, the Standard Return Policy applies. To return by mail, click how to return your item by mail. Please note your item may have return restrictions and/or special instructions as follows: Wireless phones (most items are returnable within 14 days). Hazardous materials (e.g., items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.). Freight/oversized/heavy items are not returnable to stores. Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, electric bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location (FedEx may decline service for unpackaged assembled items). Items that include a rechargeable battery (e.g., tools, drills, lawn equipment, laptops, eBikes, etc.) must contain the original battery to qualify for a return. Non-contiguous US States and Territories (e.g., Alaska, Hawaii, Puerto Rico) may have mailback restrictions. Items that contain fuel, propane, or other flammable liquid (e.g., items such as lawn equipment, recreational vehicles, propane tanks, etc.) should be completely drained and/or returned empty. Please do not mail back items containing fuel. Store Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual. To return a luxury item* over $300 that was shipped to you by Walmart: Log in to your Walmart account or contact Customer Care at walmart.com/help within 90 days of purchase. Box up the item. Include all original boxes, papers, grading, certificates of authenticity and appraisals. Drop off the item for FedEx delivery or at a Walmart store. Use the shipping label provided by Walmart. Walmart will work to validate and authenticate that the item is returned in the exact same condition as shipped within 2 business days upon receipt of the item. Once validated, your refund will be processed back to your original method of payment in up to 10 business days. *Luxury items are: Items above $300 that are new, or preowned apparel, shoes, accessories (e.g., purses, sunglasses) jewelry, and watches Items of any amount that are fine art, loose gems, gemstones, collectibles (e.g., stamps), or memorabilia Walmart.com or Business.Walmart.com: Items Shipped by Marketplace Sellers Most items are returnable within 30 days. Returning items purchased from a Marketplace Seller is easy. Simply: Start a return by logging into your Walmart account or your business.walmart.com account. Verify the return window, follow the instructions, and return the item to original packaging. Box and prepare the item for shipping. No box? Simply bring eligible items to a Walmart store for packaging.* Drop it off for FedEx delivery or at a Walmart store, if eligible. The store will provide a shipping label for eligible items. *NOTE: Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location (FedEx may decline service for unpackaged assembled items). Wireless Phones, Tablets, Laptops and other electronic devices: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer's instructions. For further help on how to remove your personal information from the device, visit https://consumer.ftc.gov/articles/how-remove-your-personal-information-you-get-rid-your-phone Some Marketplace items are not eligible for return to a Walmart store. These are typically odd-sized, freight, oversized, heavy, hazmat, collectible or luxury items. Hazardous materials (e.g., items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.) may have mail back restrictions. Items that include a rechargeable battery (e.g., tools, drills, lawn equipment, laptops, eBikes, etc.) must contain the original battery to qualify for a return. Some Marketplace items that include a rechargeable battery may not be returnable to a store. Items that contain fuel, propane, or other flammable liquid (e.g., items such as lawn equipment, recreational vehicles, propane tanks, etc.) should be completely drained and/or returned empty. Do not mail back items containing fuel. These Marketplace Sellers are responsible for processing, shipping, returns, and customer service related to your Walmart Marketplace order, including return shipping costs. Use the Marketplace Seller’s instructions for return shipping for such items. Non-contiguous US States and Territories (e.g., Alaska, Hawaii, Puerto Rico) may have mailback restrictions. Store Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual. Please reference the Marketplace Seller’s return policy for details regarding refunds and possible restocking fees (up to 20%). Insuring items valued above $600 is recommended prior to return shipping. Within 2 business days of receiving an eligible returned item, the Marketplace Seller will verify the item and process the refund minus any applicable fees. Applicable amounts will be refunded back to the customer’s original method of payment within 10 business days. NOTE: By leaving your package with Walmart for FedEx delivery, you are representing that the package contains no hazardous materials. Items with hazardous materials may include batteries, flammable liquids, computer equipment, certain cosmetics, household goods, and other common products. For more information about what may be considered a hazardous material, see the DOT guidelines. Please refer to additional information in the Marketplace returns policy. To return a Collectible or Luxury* item shipped by a Marketplace Seller on Walmart.com: 1. Within 14 days of receiving the item, initiate the return online. Reference the Seller’s return policy for return details and possible restocking fees, up to 20% (e.g., worn, resized, or altered watches & jewelry, apparel and/or collectibles). Some items may be ineligible to return to a Walmart store. 2. Photograph the item and keep the photos for your records. 3. Package the product carefully. Include all original boxes, papers, warranty cards, grading, certificates of authenticity & appraisals. Apparel/Shoes/Accessories sold as new must be unworn, unaltered, and with original tags & labels. Returns will be rejected, and no refund will be issued under the following conditions: Return does not include all the required materials Item is damaged Item is not in the exact same condition as originally shipped Item has been worn or packaging is unsealed 4. Use the pre-paid shipping label provided by Walmart or the Marketplace Seller. Insuring items valued above $600 is recommended prior to return shipping. Within 2 business days of receiving a returned collectible or luxury item, the Marketplace Seller will validate and authenticate that the item is in the exact same condition as originally shipped to the customer. Once validated, refunds are processed back to the customer’s original method of payment in up to 10 business days. *Luxury items are: Items above $300 that are new, or preowned apparel, shoes, accessories (e.g. purses, sunglasses) jewelry, and watches Items of any amount that are fine art, loose gems, gemstones, collectibles (e.g., stamps), or memorabilia Major Appliances Purchase & Returns Guide Tips for Purchase/Advice: To help avoid returns and/or restocking fees, below are a few tips to take prior to ordering a Major Appliance: Research your options Measure the space to ensure fit Confirm utility, voltage and plug type requirements for the space to ensure product compatibility Buy any necessary accessories for installation/use (e.g., hoses, plugs, vents, etc.) Make note of any special delivery instructions to share with the delivery carrier where applicable Develop a plan for item assembly and installation Before accepting delivery, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects/damage. If any exist, please notify the driver about damages, ask for options and/or refuse delivery free of charge. Discounts for defects/damage for Walmart Marketplace appliances are subject to the seller's discretion and it is recommended customers refuse delivery for defects/damage to avoid further complications. A customer may initiate a return of a major appliance for a full refund within 2 days of accepted delivery. Major Appliances are not returnable to Walmart stores. Please start your return in the Walmart app or online at walmart.com/returns to arrange for carrier pick up. Defective or damaged Major Appliances: The customer is responsible for inspecting their purchase upon delivery. Returns due to damage/defect are allowed within 2 days of delivery free of charge. Any defects/damages discovered after the 2-day grace period must be dealt with directly through the manufacturer's warranty. After 2 days, returns are subject to the following guidelines: Opened: factory seal has been broken, product has been opened by customer, not the carrier. Subject to seller discretion. Seller may deny exchange or refund. Day 3-30: No return; refer to manufacturer warranty. Unopened/Uninstalled/Product in Factory Sealed Packaging: Day 3-30: Up to a 20% restocking fee. Installed Major Appliances: Beyond the 2-day return window, after product installation, for all defects/damages, please contact the Marketplace seller and/or refer to the manufacturer’s warranty for additional details. Exceptions: Appliances in original, undamaged, factory-sealed packaging can be returned post 2-day return window for a full refund subject to additional restocking fee (up to 20% of the purchase price) at sellers' discretion. Returns must be initiated within 30 days of delivery. Customer can reach out to seller to exchange item at sellers' discretion within 2-day period. Any custom or made-to-order items cannot be returned for refund or exchange. WIC/SNAP Eligible Items Eligible items can be returned for a cash refund/credit or Walmart Gift Card only if the customer has a receipt showing the item was not purchased with WIC or SNAP: Customer with receipt showing purchase made with WIC: Item exchanged for same item.* Cash refund/credit or gift card is not allowed. Customer with receipt showing purchase made with SNAP: Item can be refunded to SNAP EBT account or exchanged for the same item. Cash refund/credit or gift card is not allowed. Customer with receipt showing purchase made w/o WIC or SNAP: Item returned for cash refund/credit or Walmart gift card. Customer without receipt: WIC or SNAP eligible items exchanged for same item. Cash refund/credit or gift card is not allowed. *The customer must have formal documentation from the WIC agency to allow any exceptions. A WIC-eligible item is any item listed on the applicable state WIC approved food list. A WIC-purchased item is any item on the applicable state WIC approved food list purchased with a valid WIC food instrument (e.g., WIC Voucher, EBT Card, WIC CVV, etc.). A SNAP-eligible item is defined by the USDA as any food or food product for home consumption. It excludes specific items from being purchased with SNAP benefits. A SNAP-purchased item is any item purchased with a SNAP benefit. The Fine Print Walmart reserves the right to modify the terms of this policy at any time. A receipt with a valid transaction number is required to receive a refund on sales tax for returned items within the time period allowed by law in Connecticut, Massachusetts, and Rhode Island. Walmart reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All non-receipt returns are subject to a refund verification process. All decisions regarding returns are subject to applicable laws. The Store Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual. Walmart also reserves the right to close Walmart.com accounts, or to cancel or refuse orders or returns or refunds for violations or abuse of our returns policy, or any fraudulent activities relating to returns.