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Returns Ulta Beauty is committed to making the return process simple and seamless for you. ELIGIBLE PRODUCTS PURCHASED FROM ULTA BEAUTY AT ULTA BEAUTY STORES OR ON ULTA.COM BETWEEN NOVEMBER 1, 2025 AND DECEMBER 31, 2025 CAN BE RETURNED THROUGH JANUARY 31, 2026. Please note that opened Ulta Beauty x Mini Brands Advent Calendars are not eligible for returns. Refunds will be issued to the original form of payment. Purchases made after December 31, 2025, will follow our standard return policy. You can return most new or gently used products within 30 days of the original purchase date for a refund to the original form of payment, subject to refund restrictions below. Returns made from 31-60 days of the original purchase date are eligible for a merchandise credit. Returns must include all original components. A proof of purchase is required for any return unless we can verify the original purchase in our system. To offer the best experience, Ulta Beauty requires a government-issued physical ID and either a phone number or email for any returns, and to limit returns if there’s reason to suspect misuse of our policy, such as excessive returns, reseller activity, or fraud. All returns are subject to validation and approval at Ulta Beauty’s discretion. Any products that are not verified within our system or are not otherwise accompanied by proof of purchase are ineligible for a refund, exchange, or merchandise credit. Refund Restrictions: For products purchased using online payment services (e.g., PayPal, AfterPay), you will be refunded to your preferred credit card, debit card, or issued a merchandise credit when you return in store. If the original purchase was made with an Ulta Beauty gift card, your refund will be issued as a new Ulta Beauty gift card. Returns with a gift receipt made within 60 days of original purchase date can only be exchanged for a different product of equal or lesser value or returned for a merchandise credit. Gift cards cannot be returned. Single-use coupons used in the original purchase cannot be returned. Coupons, special offers, and Ulta Beauty Rewards® points are not valid toward prior purchases. You may not return product(s) for the purpose of repurchasing and applying a coupon, special offer and/or Ulta Beauty Rewards® points. A service fee will apply for any check returned unpaid by the bank. There is a 10-day waiting period required for these returns. Wigs and hair extensions purchased through an Ulta Beauty salon; and intimate wellness devices cannot be returned. Mini Brands Capsules must be unopened and sealed to be eligible for return. Where can I return new or gently used product(s)? Types of Purchase Returns Method In-store return By mail return In-store Bring product(s) with proof of purchase into the store N/A Ulta.com* Bring product(s) with the original order confirmation email or packing slip, and all original packaging materials into the store See the “For returning Ulta.com purchases by mail” section for details Ulta.com Marketplace purchase shipped from a UB Marketplace™ Seller Bring product(s) with the original order confirmation email or packing slip, and all original packaging materials into the store See the “For returning Ulta.com UB Marketplace™ Products” section for details Instacart Bring product(s) with the Instacart receipt into the store N/A DoorDash Bring product(s) with the DoorDash receipt into the store N/A Same Day Delivery Bring product(s) with proof of purchase into the store N/A Buy online pick up in store Bring product(s) with proof of purchase into the store N/A *Shipping charges are non-refundable. How do I complete my Ulta return? For returning Ulta.com purchases by mail If you prefer to return your Ulta.com purchase by mail, please note that you must cover shipping charges when you send your return. To expedite your refund, we recommend returning products in store. Please note that exchanges cannot be made by mail. When mailing your return, we recommend using the same shipping package the order arrived in. Apply the return mailing label to the outside of your return shipping package and be sure to include all packing slips associated with your return. Address your return package to: Ulta.com Return Center 925 Belle Lane Bolingbrook, IL 60490 Returns must be shipped using ground-only methods. Hazardous materials, such as aerosols or products containing flammable chemicals, must be shipped according to USDOT regulations. We recommend using a traceable shipping method (e.g., UPS or USPS insured mail) to track your return. Once your return is processed and a refund has been issued, you will be notified by email. Refunds are processed within 30 business days of receiving the product at our distribution center. To see your return status, log in to your Ulta.com account and select “Order Status.” Credit card or bank card refunds may take 7-10 days to appear on your account after you receive your notification email. Returns mailed within 30 days of purchase with proof of purchase will be refunded to the original form of payment. If you paid with a store gift card, your refund will be issued as an Ulta Beauty gift card. Returns between 31-60 days from purchase date, with proof of purchase will receive an Ulta Beauty electronic gift card. If your return is received past 60 days, your order will not be refunded and will be returned to you by mail. For returning your Ulta.com UB Marketplace™ Products If you want to return your purchase that was sold and fulfilled by a UB Marketplace™ Seller on Ulta.com, you can go into any Ulta Beauty store or return by mail by initiating your return online here. The product(s) will be shipped back to the UB Marketplace™ Seller rather than Ulta Beauty. These purchases can be returned within 60 days of purchase as long as they meet our return requirements. UB Marketplace™ uses Happy Returns® for both in-store and online returns, by making your return of a UB Marketplace™ Product, you acknowledge that you have had an opportunity to read Happy Returns®’ Privacy Policy. https://www.privacypolicy.happyreturns.com/ Payment method used to make your Ulta.com UB Marketplace™ Purchase How your refund will be issued Single tender (i.e., credit card) Issued back to the same card used to make the original purchase Multi-Tender (i.e., gift card and credit card) If a gift card is used during a multi-tender purchase, the entire balance will be issued back to an Ulta Beauty gift card For returning purchases from DoorDash or Instacart Product(s) purchased through DoorDash or Instacart can be returned within 60 days at an Ulta Beauty store with the DoorDash or Instacart receipt. Refunds will be issued as a merchandise credit to be used at Ulta Beauty stores. Merchandise credit for DoorDash or Instacart returns cannot be redeemed online. UB Marketplace™ Products are not available on the DoorDash or Instacart Marketplaces. For returning Ulta Beauty at Target purchases Product(s) purchased at Ulta Beauty at Target are not eligible for return, exchange, or merchandise credit in Ulta Beauty stores. Purchases made at Ulta Beauty or Ulta.com cannot be returned or exchanged at Ulta Beauty at Target locations. Please visit Target.com for more information related to purchases made in Ulta Beauty at Target. International purchases International purchases Product(s) purchased from an Ulta Beauty store located outside of the United States or corresponding website cannot be returned or exchanged at any Ulta Beauty location in the United States or via the Ulta.com return process outlined in this policy. All international purchases must be returned in the country of original purchase, in accordance with the return policy of the Ulta Beauty store or website in that country. Ulta Beauty Rewards® points Ulta Beauty Rewards® points earned on returned product(s) will be deducted from your Ulta Beauty Rewards® balance. If you redeemed Ulta Beauty Rewards® points to buy product(s) and return it, those points will be added back to your Ulta Beauty Rewards® balance. If you return only part of a given purchase made using Ulta Beauty Rewards® points, a prorated number of points will be returned to your balance. Returned merchandise policy To ensure the highest quality, Ulta Beauty does not resell used, damaged, or expired products. All returned products that don’t meet our standards are properly disposed of. Ulta Beauty Salon Services Return Policy If you are dissatisfied with any service received at an Ulta Beauty salon, please contact the store manager within 7 days of the service date.