TJ Maxx
General Retail • US
Status: Active
Return Policy
Official PolicyLast verified September 26, 2025
TJ Maxx accepts returns within 40 days for online orders or 30 days for in-store purchases, with no receipt or original packaging required for a full refund.
Return Window
Online orders: 40 days of order date; In-store purchases: 30 days of purchase
Fees
None
Receipt Required
NoReturn Methods
Not clearly stated in official source
Original Packaging: Not required
Refund Methods
Original form of payment
Conditions
- •Unwashed
- •Unused
- •Appropriately tagged
Contact: TJX Customer Service by phone at 1-833-888-0776, or by email at [email protected]
Full Policy Text
Return Policy Information
Overview:
Returns are free to any T.J.Maxx store. To make in-store returns quicker and easier, please provide your Shipping Confirmation email (printed or on mobile device) and the plastic packaging your items arrived in.
Returns by mail are $11.99. Initiate a return using our easy online returns portal.
Items will be credited to their original form of payment so long as they are made within the following time periods:
Online orders: within 40 days of order date
In-store purchases: within 30 days of purchase
We will gladly take back most unwashed, unused, and appropriately tagged merchandise as outlined in our return policy.
Our return policies are always subject to local, state and federal restrictions.
All other terms of our standard Return Policies apply:
Return Policy For Items Purchased Online
Return Policy For Items Purchased In Stores
Oversized Items:
Oversized items, based on size and/or weight of the product, may have a shipping surcharge cost in addition to standard delivery and processing charges. Shipping and handling costs and shipping surcharges are non-refundable.
Shipments containing oversized items (e.g Accent Chairs, Area Rugs, etc.) may be restricted in the online return portal. To initiate a return via mail in this circumstance, please contact TJX Customer Service by phone at 1-833-888-0776, or by email at [email protected]
Retailer Information
Retailer Information
Official Website: https://tjmaxx.tjx.com
- ID
- tjmaxx-us
- Legal Name
- The TJX Companies, Inc.
- Website
- https://tjmaxx.tjx.com
- Business Category
- General Retail(Clothing, Home Goods, Off-price Retail)
- Headquarters
- Framingham, Massachusetts, US
- Status
- Active
- Founded
- 1976
- Online Presence
- Omnichannel
- Parent Company
- The TJX Companies, Inc.
- Stock Ticker
- Private
TJ Maxx is a retail company operating in the General Retail sector.