Sony

Returning an Order- Q. What is your return policy for Sony Products that are ordered online? A. Our Return Policy allows for most Products purchased directly from our Sony Store to be returned by you within 30 days from date of shipment for a refund of purchase price actually paid minus any return shipping costs and deductions per the Return Policy, with certain exceptions. If your TV is delivered with a damaged box, please refuse delivery at the door. If you accept the TV delivery with visible box damage, note “damaged” on the receipt that you sign with the delivery carrier. In its sole discretion, Sony may additionally charge a restocking fee of 15% of the purchase price (“Restocking Fee”) to all Products. Products must be returned in the original packaging, with all included accessories, instruction sheets, components, Product literature and with bundled third party and/or Sony merchandise (if applicable). Shipping and handling charges are not refundable. Please note that TV returns 51” and above must be picked up by our partner carrier from the same address the TV was delivered to. To return the self-fitting OTC hearing aid, please refer to the place of purchase. For purchases from Sony, returns may be made within 45 days with proof of purchase. Aibo, aibo AI Cloud Renewal Plans, subscriptions, cloud services, movies, music, game hardware, games, software, professional Products, gift cards, engraved Products and 500mm super telephoto lens (SAL500F40G) are final sales and can only be exchanged for the same Product if defective. Please note, you shall assume all risk of loss or damage to Product while in transit to Sony. If you have received a damaged, defective or incorrectly shipped Product, within 14 days, please call us at 1-800-249-SONY (7669) or contact us via chat from the Website. See the Terms and Conditions for complete details regarding our Return Policy. Q. How do I return my Sony online purchase? A. We're sorry that you're considering returning your merchandise. If there's anything we can do to change your mind or to make you more satisfied with your purchase, please call us at 1-800-249-SONY (7669), for other ways to contact us and our hours of operations please click here. For PlayStation support and questions, please call 800-345-7669, for more PlayStation support and other ways to contact please click here. To return orders shipped to you by Sony: Click here and enter your order number along with the email address used when placing the order. Once your order is up, select the return/refund option and follow the steps. When that is complete, a QR code will be provided, take that QR code to FedEx to return merchandise to Sony. For Account holders, you can also locate your order after logging in and going to your Order History. If the Product is eligible for return, you will see an option to start the same return/refund process as above. • To return orders purchased on the Sony Store and picked up in-store at Best Buy store pickup see below: For purchases made on electronics.sony.com and picked up at your local Best Buy you can return those purchases back to Best Buy following the guidelines and timeframes as Sony-shipped orders. Please see our Returns policy in the Terms and Conditions for more information. If you discover the product is damaged or not what you ordered, please contact our Customer Service Team toll free at 1-800-249-SONY (7669) and speak with a team member for more information. For more details on hours of operation and other ways to contact us click here. For PlayStation support and questions, please call 800-345-7669, for more PlayStation support and other ways to contact please click here. Returns cannot be initiated at electronics.sony.com, simply go a Best Buy store to return. Returns can be taken to any Best Buy store, not just the Best Buy location where you picked up your product(s). Orders that were shipped from the Sony Store cannot be returned to a Best Buy store. Best Buy will provide you with a receipt showing $0 (please ensure to keep the receipt), your refund will come directly from Sony. Please see your refund email for more details. Once you have received the QR code from Sony, please promptly send the Product back to Sony as you have a limited time period for the return to be received by Sony in order for you to receive your refund. RMAs are valid for only 30 days from delivery of Product. Additionally For TVs 51+”: Our preferred carrier will contact you within 24 hours to schedule a pickup time. Please allow approximately 4 - 7 business days from pick up of the TV, for the TV to be returned to Sony’s warehouse. Upon arrival of the returned Product at Sony’s warehouse, your return will be inspected. Please allow up to 10 business days for the refund to your original payment method. In its sole discretion, Sony may charge an additional restocking fee of 15% of the purchase price (“Restocking Fee”) to all Products. If your TV is delivered with a damaged box, please refuse your delivery at the door. If you accept the TV delivery with visible box damage, note “damaged” on the receipt that you sign with the delivery carrier AIT. If your TV is delivered with a damaged box, please refuse your delivery at the door. If you accept the TV delivery with box damage visible, kindly note “damaged” on the receipt you sign to accept the product with the carrier, please call 1-800-249-SONY (7669) and we can discuss replacement options and return of the damaged TV. If you would like to initiate a self-service return option, please click here , within 5 calendar days of delivery. After 5 calendar days please contact us at 1-800-249-SONY (7669). For more details on hours of operation and other ways to contact us click here. For PlayStation support and questions, please call 800-345-7669, for more PlayStation support and other ways to contact please click here. Things to note: The RMA number must be written on the outside of the packaging/box. If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 30 day issuance period, or (iii) without original packaging, including accessories, instruction sheets, components, Product literature and/or bundled third party and/or Sony merchandise (if applicable), Sony retains the right to either refuse delivery of such return or charge you a 15% Restocking Fee of the purchase price. Please allow up to 7 days after receipt of the returned Product for Sony to credit your account. Shipping and handling charges and installation costs are not refundable. You assume all risk of loss or damage to Product while in transit to Sony. Products that have been damaged, missing accessories, instruction sheets or with damaged packaging while in your possession are not eligible for return to Sony. Use of Sony provided shipping label is required, use of personally provided shipping labels is not permitted. IF THE PRODUCT IS RETURNED TO AN UNAPPROVED LOCATION (WHETHER AN UNAPPROVED CARRIER OR SONY LOCATION) SONY WILL NOT ISSUE A REFUND UNTIL THE PRODUCT IS CONFIRMED TO HAVE BEEN RECEIVED. Q. I just realized I didn’t return an item that was part of the bundle I ordered, what do I do now? A. To receive a full refund all items included in the order need to be returned at the same time. To return the other items please call us at 1-800-249-SONY (7669), for more details on hours of operation and other ways to contact us please click here. For PlayStation support and questions, please call 800-345-7669, for more PlayStation support and other ways to contact please click here. Q. I need to return an order I picked up at Best Buy, can I take it back to Best Buy? A. Yes you can, unless the product is damaged or not what you ordered. • To return orders purchased on the Sony Store and picked up in-store at Best Buy store pickup see below For purchases made on electronics.sony.com and picked up at your local Best Buy you can return those purchases back to Best Buy following the guidelines and timeframes as Sony-shipped orders. Please see our Returns policy in the Terms and Conditions for more information. If you discover the product is damaged or not what you ordered, please contact our Customer Service Team toll free at 1-800-249-SONY (7669) and speak with a team member for more information. For more details on hours of operation and other ways to contact us click here. For PlayStation support and questions, please call 800-345-7669, for more PlayStation support and other ways to contact please click here. Returns cannot be initiated at electronics.sony.com, simply go a Best Buy store to return. Returns can be taken to any Best Buy store, not just the Best Buy location where you picked up your product(s). Orders that were shipped from the Sony Store cannot be returned to a Best Buy store. Q. I returned my purchase, how will I get my money back? A. Your refund will be processed back to the original form of payment. If your TV is delivered with a damaged box, please refuse your delivery at the door. If you accept the TV delivery with visible box damage, note “damaged” on the receipt that you sign with the delivery carrier. Q. I returned my purchase and I no longer have my original form of payment, how will I get my money back? A. No problem, please call us at 1-800-249-SONY (7669), for more details on hours of operation and other ways to contact us please click here and we can request to have a check mailed to you instead, which may take up to 4 weeks. For PlayStation support and questions, please call 800-345-7669, for more PlayStation support and other ways to contact please click here. Q. My product arrived damaged, what do I do? We’re sorry your product arrived damaged. Please call us at 1-800-249-SONY (7669) and we can discuss replacement options and return of the damaged product. If you would like to initiate a self-service return option, please click here, within 5 calendar days of delivery. After 5 calendar days please contact us at 1-800-249-SONY (7669). For more details on hours of operation and other ways to contact us click here. For PlayStation support and questions, please call 800-345-7669, for more PlayStation support and other ways to contact please click here. Q. Do all FedEx locations accept QR codes for Sony returns? Almost all do, but not all, please click here to find a location near you.