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Returns & Exchanges May 30, 2025 Returning Items Bedding Collection items can be returned through: Our retail stores Our digital Chat team (excluding DualTemp™ Layers) Calling our Customer Service Center Bed Accessories can be returned through: Our digital Chat team Calling our Customer Service Center Mattresses' can be returned through: Calling our Customer Service Center Exchanging Items If you are not completely satisfied with your product, you may contact us within your 100-night In-Home Trial to arrange for a one-time exchange of your purchase. Once a product is exchanged, the new product received: Is considered a final sale. Does not qualifying for a new 100-night Trial Period. Is not eligible for a return or exchange. In-Home Trial Policy Exclusions Please note some products are not eligible for our 100-night In-Home Trial Policy and are considered a final sale. Final Sale Items FlexFit™ smart adjustable bases Upholstered furniture and upholstered furniture accessories Any display products Before Returning Your Product Please remember that returns must be authorized. If an item is returned without prior approval, it will be discarded, and no refund or credit will be issued. Refunds will be processed back to your original payment method within about 21 days, unless required by law in your in your state. In the event the original method of payment is unavailable, refund may be by check. Upholstered Furniture Order Changes Once you purchase upholstered furniture and accessories, these orders cannot be canceled or changed. For more information visit our Terms and Conditions page. If you have any questions, contact our Customer Service Center by phone or live chat. Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen.