Sephora

Returns & Exchanges Last Updated: August 28, 2025 Returns Policy Sephora.com Purchases Sephora.com Returns by Mail Sephora.com Returns to a Store Location Gift Returns Sephora In-store Purchases Sephora at Kohl's Returns Canadian Returns THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER APRIL 24, 2025. Returns Policy If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. In order to complete the return, you must have a proof of purchase. Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases made in Sephora stores, and purchases made on third party on-demand delivery marketplaces such as Instacart, Doordash, Shipt, and Uber Eats. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity. Sephora.com Purchases Sephora.com purchases can be easily returned for FREE (no return shipping or handling fees) to any of our Sephora locations for fast processing or by mail if you use our pre-paid return shipping label (follow the return procedures described below). Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. ♦ Returns by mail: Payment method used to make your Sephora.com purchase If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to: Credit or debit card Your credit or debit card used to make the purchase. PayPal Your PayPal account. Venmo Your Venmo account used to make the purchase. Klarna or Afterpay Your Klarna or Afterpay account.* Sephora gift card, or Sephora online credit An online credit that can be used at Sephora.com but is not valid for use in Sephora stores. Items purchased on Sephora.com may not be returned by mail or in stores and will not be refunded more than 30 days after the purchase date. Items shipped to Sephora outside of the returns window, not in new or gently used condition, without a Sephora original packing slip, or not purchased at Sephora, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. * If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, you will receive a full refund to your Klarna or Afterpay account and the amount and length of your payment plan will be adjusted accordingly. For more information on how to redeem your online credit, please click here. ♦ Returns in Store: Payment method used to make your Sephora.com purchase If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to: Credit or debit card Your credit or debit card used to make the purchase. PayPal A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com. Venmo Your Venmo account used to make the purchase. Afterpay A credit or debit card of your choice.* Klarna Orders placed prior to 9/14/2025. A credit or debit card of your choice.** Orders placed on or after 9/14/2025. Your Klarna account. *** Sephora gift card A Sephora gift card. Sephora online store credit A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com. If there is a discrepancy between the return policy and procedures printed on the Sephora original packing slip and the information provided above, the information provided above governs the return of your Sephora.com purchase. * If you paid with Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Afterpay account and you MUST continue to make payments to Afterpay per the original agreement. ** If you paid with Klarna prior to 9/14/2025, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Klarna account and you MUST continue to make payments to Klarna per the original agreement. *** If you paid with Klarna on or after 9/14/2025, and Sephora receives your new or gently used item within 30 days of purchase, you will receive a full refund to your Klarna account and the amount and length of your payment plan will be adjusted accordingly. For new or gently used items returned in a Sephora store, please provide any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, the Sephora.com order on your mobile device or your Beauty Insider information. Your return will be processed according to this refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or credit. Online Purchase Return Procedures Here are two easy ways to return your item from a Sephora.com or a third-party marketplace order*: 1. Sephora.com Returns by Mail ▸ Click here to start or track a return ♦ Using the link above indicate which items will be returned and the reason for each return.** ♦ No packing slip is needed if the Prepaid Return Label is used. ♦ Package your return item in the manufacturer's product box and Sephora packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. ♦ Print the Prepaid Return Label or request a printerless FedEx Mobile Return Code (if available) from the link above. ♦ Drop off the package at one of the specified FedEx locations.*** ♦ Track your return using the link above. ♦ You will receive an email confirmation when your return is processed. It takes up to 30 days to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction. * Items purchased at Sephora stores, Buy Online Pickup in Store purchases, Same-Day Delivery orders and Sephora items ordered on Instacart, Doordash, Shipt, or Uber Eats cannot be returned by mail. ** Gift Cards, certain Sephora Favorites Kits and some intimate care items are final sale and cannot be returned by mail or in store. *** Items with specific shipping restrictions (hazmat items) are not eligible for printerless returns and must be returned via USPS. Click here for more information on hazmat items. 2. Sephora.com Returns to Store Location Visit any free standing Sephora store to return an item purchased from Sephora.com or third-party marketplace within 30 days of purchase. Please bring any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, the Sephora.com order on your mobile device, your Beauty Insider information. Additionally, please bring the debit or credit card you used to place your order. Returns made within 30 days will be refunded to the credit or debit card of your choice. Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s. Gift Returns If you are returning a Sephora gift that you received by mail and do not want the refund to go to the purchaser, please visit your local Sephora store for assistance with an exchange or a merchandise credit. Please bring any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, or Gift Receipt email. Do not make a return by mail. Sephora In-store Purchases, Buy Online and Pick Up Orders, Same-Day Delivery Orders and Instacart, Doordash, Shipt, and Uber Eats Orders Sephora in-store purchases, Buy Online and Pick Up orders, Same-Day Delivery orders and Instacart, Doordash, Shipt or Uber Eats orders of Sephora products may be returned within 30 days if the product is in new or gently used condition with a receipt or gift receipt at a Sephora store location. Purchases made on Instacart, DoorDash, Shipt, Uber Eats, Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s. See the table below for information on the payment method to which your refund will be issued. Instacart, DoorDash, and Uber Eats returns will be refunded directly from the Marketplace that the order was placed on, in the original form of payment by the Marketplace. form of payment by the Marketplace. Sephora in-store purchases, Buy Online and Pick Up orders, Same-Day Delivery, Instacart, Doordash, Shipt orders, and Uber Eats cannot be returned by mail. All gift cards are final sale and no refunds will be given. Payment method or marketplace used to make your purchase If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to: Credit or debit card in a Sephora store Your credit or debit card used to make the purchase. Instacart* Your original form of payment by Instacart. Doordash* Your original form of payment by DoorDash. Shipt* Your original form of payment by Shipt. Uber Eats* Your original form of payment by Uber Eats. Afterpay on a Buy Online and Pick Up order or a Same Day Delivery order A credit or debit card of your choice.** Klarna on a Buy Online and Pick Up order or a Same Day Delivery order Orders placed prior to 9/14/2025. A credit or debit card of your choice.*** Orders placed on or after 9/14/2025. Your Klarna account. † Klarna or Afterpay for a Sephora in-store purchase The Klarna or Afterpay credit card used to make the purchase, which is stored in either Apple Pay or Google Pay. ‡ Sephora gift card in a Sephora store, on a Buy Online and Pick order, or a Same Day Delivery order A Sephora gift card. PayPal (only available for Buy Online and Pick Up orders and Same Day Delivery orders) Merchandise store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service. Venmo (only available for Buy Online and Pick Up orders and Same Day Delivery orders) Your Venmo account used to make the purchase. Sephora online credit (only available for Buy Online and Pick Up orders and Same Day Delivery orders) Merchandise store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service. Sephora merchandise credit in a Sephora store Merchandise store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service. Sephora store credit does not have an expiration date, cannot be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at Sephora stores (not at Sephora.com or through Customer Service). Sephora store credit will not be replaced if lost or stolen. * We do not refund Instacart, Doordash, Shipt, or Uber Eats fees or tips to personal shoppers. ** If you paid with Afterpay on a Buy Online and Pickup in Store order or a Same Day Delivery order, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Afterpay account and you MUST continue to make payments to Afterpay per the original agreement. *** If you paid with Klarna prior to 9/14/2025 on a Buy Online and Pickup in Store order or a Same Day Delivery order, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Klarna account and you MUST continue to make payments to Klarna per the original agreement. † If you paid with Klarna on or after 9/14/2025 on a Buy Online and Pickup in Store order or a Same Day Delivery order, and Sephora receives your new or gently used item within 30 days of purchase, you will receive a full refund to your Klarna account and the amount and length of your payment plan will be adjusted accordingly. ‡ If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to the Klarna or Afterpay card used on the original transaction, which is stored in either Apple Pay or Google Pay. The amount and length of your payment plan will be adjusted accordingly. ^ In order to receive a refund to your Klarna or Afterpay card via your Apple or Google wallet, the Klarna or Afterpay card must be selected in the Apple or Google wallet. Beauty Insider points associated with your refund will be removed when the transaction is processed. All applicable taxes as required by law will be included. New or gently used items returned without a receipt but found within our system will be processed according to the applicable Sephora refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or merchandise credit. All purchases made at the Mohegan Sun store with Player’s Club Points are only eligible for exchange. Exchange must be within 30 days of purchase. Sephora at Kohl’s Returns THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER APRIL 24, 2025. Merchandise purchased at Sephora at Kohl’s locations or on kohls.com cannot be returned to Sephora locations or mailed to Sephora. To return an item purchased at Sephora at Kohl’s or ordered on kohls.com, please visit a Kohl’s retail store or follow the Kohl’s return guidelines. Sephora at Kohl’s merchandise must be returned within 30 days from date of purchase for a refund to the original form of payment. Product should be in new or “gently used” condition. Non-receipted returns are not allowed. Customers returning merchandise purchased using a Sephora Gift Card or PayPal will be issued a Kohl’s merchandise credit, which can be used in Kohl’s stores and at kohls.com. Merchandise purchased at Sephora locations or on sephora.com cannot be returned to Sephora at Kohl’s locations or mailed to Kohl’s. To return an item purchased at Sephora please follow the Sephora return guidelines. Canadian Returns See the Canadian Returns page for more information on returns and exchanges of products purchased in Sephora Canada stores or on sephora.ca.