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Returns and Refunds How do I return my parcel order? How do I return a scheduled carrier delivery order? How do I return a BOPIS order? What if I notice damage to the product packaging at the time of delivery or pickup? What should I do if my product appears to be Damaged, Dead On Arrival (DOA), or Defective? How long do I have to return a product? You have fifteen (15) days from the date of receipt, to return a product that is eligible for return, subject to these Terms and Conditions. Are there products not eligible for a return? Do I have to pay for a return shipping label? How long does it take to process a refund? Are delivery fees refundable? Do I need to return Promotional Products along with the purchased product? What if I return the product without a without a valid return merchandise authorization (RMA) number and/or pre-printed waybill? Open box returns Can I return my product(s) if I open the box? Is there a restocking fee for eligible returns? Does the open box policy apply to connected devices? What if I open the box and I notice damage to the product? Are delivery and service fees refundable for open box products?