Pottery Barn

RETURNS RETURNS You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs, special order items, custom upholstery, or items damaged through normal wear and tear are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment. Final sale items ending in .97 cannot be returned. Prior purchases are not eligible for price adjustments. Ways To Return Bring to UPS Location - Start process below. By Phone - call Customer Care for furniture items. See contact info below. In store - You can return non-furniture items to your local Pottery Barn. DETAILS INELIGIBLE ITEMS Items non-eligible for returns or exchanges: Items without an original receipt or gift receipt. Monogrammed items Mattresses Gift cards Made to Order Items, including custom rugs, furniture, and faucets and shower sets. Final sale items (with prices ending in $.97) Items damaged through normal wear and tear REFUND POLICY Original Receipt - Returns with the original receipt will be refunded in the original form of payment. Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt. Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments. Cash & Check Refunds - Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days). Over $10,000 - If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you. REGISTRY RETURNS For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later). INTERNATIONAL RETURNS Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please contact us at: Pottery Barn International Customer Service +800.1500222 [email protected] CONTACT US General Customer Service: 1.888.779.5176 Wedding + Gift Registry Support: 1.888.779.5176 Fax: 1.702.363.2541 Start Return Process (for UPS drop-off) Begin the return process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit. Depending on the reason for return, you may be responsible for return shipping costs. Return item(s) must have originally been shipped to the United States (includes US Territories and APO/FPO) only. Did you purchase the item or was it a gift? Did you purchase the item or was it a gift? Purchased item Received as gift Continue RE-PRINT SHIPPING LABEL You can reprint shipping label for returns that were processed online in the last 7 days.