Newegg

Return Policy Newegg offers varying return conditions depending on item, condition, and seller. Standard return window is 30 days from delivery for refund or replacement. Return Window: - Most items: 30 days from delivery - Some products (large TVs, video products, CPUs, graphics cards): 15 days - Refurbished products: 90-day refund-only policy Refunds: - New/unopened returns: No restocking fee - Out of stock replacements: Refund issued - Gift purchases: Store credit - BitPay purchases: Refund to BitPay - Gift card purchases: Refund to gift card, additional funds to original payment - Processing: 2-5 business days, then 3-5 days to post to payment method Exchanges/Replacements: - Only exact same product (no different product exchanges) - High-value/volatile pricing items may be "Replacement Only" - Replacements ship within 1-2 business days after processing Restocking Fees: - 15% fee for select categories if opened (hard drives, motherboards, graphics cards, projectors, TVs) - No fee for damaged/defective items - No fee for items with "30-Day Hassle-Free Returns" badge Return Shipping: - Items ≤50 lbs: Free return label provided - Items >50 lbs defective/damaged: Free return shipping - Items >50 lbs personal return: Customer pays (can use Newegg label with cost deducted from refund) Non-Returnable: Opened software, video games, movies (unless defective, same title exchange), digital downloads, gift cards, consumables, personal care items, manufacturer warranty-only products. Marketplace Sellers: Different terms may apply (check seller profile). Return Process: Obtain RMA number within return period, list on package. Holiday Extension: Purchases Nov 1-Dec 31, 2025 returnable through Jan 31, 2026 (no restocking fees).