Menards

Returns How do I return an item to a Menards® store? Please bring your receipt or order confirmation email to the Service Desk located at the entrance to the store to return products purchased at any Menards® location to any store. Products purchased on MENARDS.COM® can also be returned to any store. When will I receive credit for the return of my MENARDS.COM® order? After you return your MENARDS.COM® order and it has been received and processed by our warehouse, you should see the credit on your card in about 7 to 10 days. Can I return an item I purchased online to a Menards® store? You can return an item you purchased online to a Menards® store. However, it is at the individual store's discretion whether or not to accept the return. Please view our Return Policies below for more details. What do I do if I receive a damaged item? If your item arrives damaged, please contact our Online Customer Service Representatives within 3 days of receiving the item. We will assist you in returning the damaged item and providing a replacement. Nationwide Delivery & Installation returns? Customers that select Installation or Uncrate Set in Place, please inspect your product for any damage upon delivery as services may not be returned after the delivery and Proof of Delivery signature by a consenting adult 18 years of age or older. If you see damage, do not accept the product and let your delivery personnel know immediately; you will have the choice to either have a replacement product of the same model redelivered at no charge or to cancel your order. Customers who select Basic Delivery (no Installation or Uncrate Set in Place) have seven (7) calendar days from date of delivery to inspect their product for damage that was concealed at time of delivery. To request a product return for concealed damage, please contact Whirlpool® at 1-888-900-7860 or [email protected] with your Menards® order number and product serial number. Availability is Monday through Friday from 8:00 a.m. to 6:00 p.m. ET, excluding select holidays. If your request for a product return is approved by Whirlpool®, you will have the choice to either have Whirlpool® pick up your damaged product and deliver you a new replacement product of the same model at no charge, or to cancel your order and Whirlpool® will pick up your damaged product at no cost to you. Returns for concealed damage do not cover product damage that has occurred due to improper handling by anyone other than an authorized home delivery agent. What if there's a problem with a product that has been installed, and I can't return it? If you have purchased something, installed it, and have a problem with it and cannot simply bring it back for an exchange or refund - please fill out this form and mail it to: Menards Installed Product Complaint Department at Menard, Inc 5101 Menard Drive Eau Claire, WI 54703 Be sure to attach a copy of your receipt/invoice/special order contract, and fill out the form completely or your claim will be delayed. I want to return unneeded pallets. Menards® Recycles! You can return unneeded pallets free of charge to your local Menards® store. Locate your nearest store now. Cancellations How can I cancel my order? Please contact our Online Customer Service Representatives with your request. Due to our expedited processing, your MENARDS.COM® order may already be in process or production, and we will be unable to cancel it. Can Buy Online & Pick Up at Store orders be canceled? We Pull - Pick Up at Store: You can cancel your order any time before it reaches the "In Process" stage. Once your order is In Process, it cannot be cancelled. If you do not want to keep the items you ordered, you may be able to return them. Please note that processing fees on We Pull - Pick Up at Store Orders are nonrefundable once an order is "In Process." Please also note that stock merchandise that is cut or altered will be subject to a 25% restocking fee. You Pull - Pick Up at Store: You can cancel the order at any time before you pull it at the store. Will I be charged if I cancel my Nationwide Delivery & Installation order? In the event of a cancellation, you will not be charged for any product, delivery, installation service, or pickup of the damaged product; related refunds will be processed through Menards®. Return Policy Returns with a Receipt within 90 Days of Purchase • Purchases made with cash will be issued a cash refund. • Purchases made with a debit card will be issued a refund to the account. If a refund cannot be processed back to the original form of payment you will receive a Merchandise Credit Check. • Purchases made with a check will be issued a refund in the form of an in-store credit if the receipt is less than 6 days old. • Purchases made with a check with a receipt more than 6 days old will be issued a cash refund if you have no outstanding checks with us. • Purchases made with a credit card will have a credit issued to the account. If a refund cannot be processed back to the original form of payment you will receive a Merchandise Credit Check. • Purchases made with in-store credit, coupon, or a gift card will receive in-store credit. • Purchases made with multiple tenders will have the tenders refunded in the following order: Menards® Card, Discover® Card, American Express®, Mastercard®, Visa®, in-store credit/gift card, debit, then cash at the discretion of Menards®. Returns with a Receipt after 90 Days of Purchase If you make a return after 90 days of purchase, you will receive an in-store credit for the original purchase price. Returns without a Receipt For transactions without a receipt, you may be able to print a Return Receipt if the original purchase was made by check or credit card by using the Return Receipt Kiosk located by the Customer Service Desk at any Menards® store. You can also print your receipt online from your Menards® account if your purchase was made with a check or credit card. For more information on looking up your orders online and printing your receipt, visit the Lookup Receipts page. If your items are on order, in-store credit will be issued for the lowest price offered, including discounts due to coupons or rebates. We reserve the right to refuse a refund without a receipt. Please note that a driver's license or state ID will be required for all no-receipt returns. We cannot issue a refund for a no-receipt return without an ID. Can I Return a Gift Card? Gift cards are not returnable or refundable. Menards® gift cards cannot be redeemed for cash or credit except where required by law. Exceptions Concerning Your Return or Exchange The Return Policy varies by product type. These exceptions are denoted on the front of the register receipt in the following manner: 30-Day Over-the-Counter Exchange (TD) Products may be returned or exchanged within 30 days of purchase with a receipt. No returns, refunds, exchanges, or credits will be issued without a receipt. 90-Day Over-the-Counter Exchange (ND) Products may be returned or exchanged within 90 days of purchase with a receipt. No returns, refunds, exchanges, or credits will be issued without a receipt. Gas-Powered Items (GP) Gas-powered items consist of gas-powered wheeled goods, including the following: • Lawnmowers • Snowthrowers • Tillers • Log splitters • Chipper shredders • Generators • Pressure washers A gas-powered item may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, is in the original package, and has not been filled with gas. If the item does not meet the rules above, the customer must take the item to an authorized center for repair. Unless the item is under warranty, repairs are at the customer's expense. Returns, refunds, or exchanges must have a receipt. Service Items (SV) A service item, such as a handheld gas-powered item or contractor paint sprayer, may be returned or exchanged within 30 days of purchase if the item has not been used and is in the original package. The item may be exchanged for a new item within 7 days of purchase if initial failure occurs. After 7 days, the customer must take the item to an authorized service center. Unless the item is under warranty, repairs are at the customer's expense. Returns, refunds, or exchanges must have a receipt. Handling and Packaging (HP) Handling and packaging charges are non-refundable. Non-Returnable Items (NR) If opened, we cannot accept returns of herbicides, pesticides, or aerosols. Opened product will be replaced or refunded with an in-store credit voucher. Customer will keep the opened item. Unopened product may be returned in accordance with the regular return policy. Plant Guarantee (PG) Menards® guarantees all perennials, trees, and shrubs for 1 year from date of purchase. If you are not satisfied with your perennial, tree, or shrub, simply return the item with your receipt, and we will gladly exchange or issue in-store credit for your purchase price. Major Appliances (MA) A major appliance may be returned or exchanged within 7 days of the purchase date if the item has a manufacturing defect. A major appliance can be returned or exchanged within 90 days of the purchase date if the item has not been used and is in the original package. If items do not meet the rules above, the customer must contact the vendor for warranty issues/concerns or claims. Returns, refunds, or exchanges must have a receipt. Special Order Items (SB) A special order may be returned at the sole discretion of Menards® with a 25% restocking fee. Bargain Area/Clearance (BA) Bargain area/clearance merchandise is non-refundable. This includes one of a kind, closeout, and damaged product. All sales of bargain area/clearance product is final. General Guidelines for your Return or Exchange At Menards®, we are always Dedicated to Service and Quality℠. If the items you purchased in-store are not what you expected or are defective, follow these guidelines before making your return: • Any merchandise missing the original Universal Product Code (UPC) is only available for an even exchange on an identical product. • Returned merchandise that was purchased while on rebate must have the original rebate receipt. Without the rebate receipt, the value of the rebate will be deducted from the return amount. • Sale price adjustments are not allowed on end-of-season discounts, closeout items or special promotions (11% Rebate, Bag Sale, Dutch Auction, etc.). • Stock merchandise that is cut or altered may be subject to a 25% restocking fee. Additional Terms Regarding Online Returns Please note, a 25% restocking fee will be charged for returns of Special Order merchandise. Returned products must be in unused condition, in the original packaging, and contain all accessories, paperwork, and parts to ensure your account is correctly credited. Unless the return is due to defective merchandise, the cost of the return shipping will be deducted from your refund amount. Please note the original shipping costs and applicable processing fees will not be refunded from the order. Custom-made products are custom-made to your specifications; therefore, we cannot cancel these orders once they are in production as an online return. Nor can we accept returns for the following custom products: • Custom window treatments • Custom exterior shutters • All doors • Custom windows • Steel door glass • Replacement glass tabletops • Building plans, mini-prints, blueprints, and renderings • Custom countertop Custom cut steel panels If the item you received was not the correct item due to a clerical error on the part of a vendor or if the item arrived in a damaged or defective condition, please contact our Online Customer Service Representatives for further assistance. Lost or Damaged Merchandise Credit Check I lost/damaged a Merchandise Credit Check I received for a return, can it be reissued? Please click the link here, provide the needed information, and we will issue a new Merchandise Credit Check if we find that there is a remaining balance that can be used. There is a $6.00 reissue fee for each check. I lost/damaged a Rebate certificate issued by Capital One for my Menards BIG Card or Contractor Card To request a new rebate certificate from Capital One please call the number on the back of your card.