Marks & Spencer

Our standard returns policy is 35 days. This applies to both online and in-store purchases, except Sale items. You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply. You have 14 days to notify us if you want to return sale items bought online. Go to your Account page and select the items you’d like to return. You then have a further 14 days (from the day you notify us) to return your items via your chosen method. Please note we do not accept returns outside of the dates stated in our returns policy, above. If all the items in your basket are Sale items and you opt to collect them from a store, in most cases you will not be able to return by post. You can, however, return these to any store free of charge. Clothing or homeware items bought at our main clothing and home stores can only be returned at our main clothing and home stores. Outlet items bought in our Outlet stores, can also only be returned to our outlet stores. This means that they also cannot be returned at Simply Food stores, M&S Food stores or via post. All returns should be made in their original condition – by this, we mean: • Item(s) should be in an unworn and unused condition • Multi-pack items must all be returned together • 3 for 2 items can be returned individually but will be refunded based on the promotional price paid • If the original purchase contained a free item, this item must also be returned • Items with hygiene seals must be returned with the seals intact (swimwear, underwear, duvets, etc) • Beauty products must be returned with their tamper seals intact The full list of products excluded from our returns policy can be found here Returns that are incomplete, unsaleable or do not meet these conditions may be rejected, with all or part of the original price paid withheld. Our teams will assess each return based on the above criteria to determine the suitable deductions, before refunding you the balance via an e-gift card as a goodwill gesture. Your statutory rights aren’t affected. Items we’re unable to resell will be donated to our charity partner, Oxfam. You can find out more about our ongoing partnership here