Lg Us
Electronics • US
Return Policy
Official PolicyLast verified November 24, 2025
LG US accepts returns within 15 days without a receipt, though a 15% restocking fee may apply to large appliances and TVs larger than 55 inches.
Return Window
15 days
Fees
15% for large appliances and TVs larger than 55 inches, may be applied based on the reason for the return
Receipt Required
NoReturn Methods
Not clearly stated in official source
Original Packaging: Not required
Refund Methods
Original payment method
Contact: Contact us through the "My Account" page or by contacting us
Full Policy Text
For purchases made from the LG online shop, you have 15 days from the delivery date of the product to initiate a return. You can request a return through the "My Account" page or by contacting us, and we will be happy to assist you. Please note the following:
- For large appliance returns, including TVs with a screen size larger than 55 inches, a restocking fee of 15% will be deducted from the refund amount.
- For all other small-sized returns, the shipping cost to return the item to our warehouse will be deducted from the refund amount.
- The refund will be issued using the same payment method you used during the purchase process.
- It may take up to 2 weeks from the time we receive your order to process the refund, and a restocking fee might be applied based on the reason for the return."
Retailer Information
Retailer Information
- ID
- lg-us
- Legal Name
- LG Electronics USA, Inc.
- Website
- https://www.lg.com
- Business Category
- Electronics(Home Appliances, Consumer Electronics, HVAC)
- Headquarters
- Englewood Cliffs, New Jersey, US
- Status
- Active
- Online Presence
- Omnichannel
- Parent Company
- LG Electronics
A subsidiary of LG Electronics, specializing in consumer electronics, home appliances, and mobile communications.