Lg Us
Retail • US
Retailer Information
Company Name
Lg Us
Legal Name
Lg Us Inc.
Website
https://www.lg.com/ca_en/support/order-support/track-my-order/#tabs-0fb087a0cd-item-f1242fa74e-tabBusiness Category
Retail
Headquarters
US
Status
Active
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://www.lg.com/ca_en/support/order-support/track-my-order/#tabs-0fb087a0cd-item-f1242fa74e-tab* Using main website URL
Policy Details
Return Window
15 days
Fees
15% for large appliances and TVs larger than 55 inches, may be applied based on the reason for the return
Contact Information
Contact us through the "My Account" page or by contacting us
Full Policy Text
For purchases made from the LG online shop, you have 15 days from the delivery date of the product to initiate a return. You can request a return through the "My Account" page or by contacting us, and we will be happy to assist you. Please note the following:
- For large appliance returns, including TVs with a screen size larger than 55 inches, a restocking fee of 15% will be deducted from the refund amount.
- For all other small-sized returns, the shipping cost to return the item to our warehouse will be deducted from the refund amount.
- The refund will be issued using the same payment method you used during the purchase process.
- It may take up to 2 weeks from the time we receive your order to process the refund, and a restocking fee might be applied based on the reason for the return."