Lg Us

Electronics • US

Return Policy

Official PolicyLast verified November 24, 2025

LG US accepts returns within 15 days without a receipt, though a 15% restocking fee may apply to large appliances and TVs larger than 55 inches.

Return Window

15 days

Fees

15% for large appliances and TVs larger than 55 inches, may be applied based on the reason for the return

Receipt Required
No
Return Methods

Not clearly stated in official source

Original Packaging: Not required

Refund Methods

Original payment method

Contact: Contact us through the "My Account" page or by contacting us
Full Policy Text
For purchases made from the LG online shop, you have 15 days from the delivery date of the product to initiate a return. You can request a return through the "My Account" page or by contacting us, and we will be happy to assist you. Please note the following: - For large appliance returns, including TVs with a screen size larger than 55 inches, a restocking fee of 15% will be deducted from the refund amount. - For all other small-sized returns, the shipping cost to return the item to our warehouse will be deducted from the refund amount. - The refund will be issued using the same payment method you used during the purchase process. - It may take up to 2 weeks from the time we receive your order to process the refund, and a restocking fee might be applied based on the reason for the return."

Retailer Information

ID
lg-us
Legal Name
LG Electronics USA, Inc.
Business Category
Electronics(Home Appliances, Consumer Electronics, HVAC)
Headquarters
Englewood Cliffs, New Jersey, US
Status
Active
Online Presence
Omnichannel
Parent Company
LG Electronics

A subsidiary of LG Electronics, specializing in consumer electronics, home appliances, and mobile communications.

Share

Lg Us Return Policy: 15 days, Fees, Exceptions