Kroger
Grocery • US
Return Policy
Official PolicyLast verified March 26, 2026
Kroger accepts returns within 30 days without a receipt, though some items like alcohol, tobacco, and certain WIC-purchased goods are excluded.
Return Window
30 days
Fees
None
Receipt Required
NoReturn Methods
Not clearly stated in official source
Original Packaging: Not required
Refund Methods
Original payment method or Store credit
Conditions
- •Unused condition
Exceptions & Non-Returnable Items
- •WIC purchased items (refunds)
- •Baby formula purchased with WIC (returns)
- •Tobacco, Beer, Wine and Alcohol (governed by local law)
Contact: Not Specified
Full Policy Text
Kroger Co. Family of Stores Company Return Policy
Effective July 13, 2020
All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase.
Returns with receipt:
There are two receipt options: paper receipt or digital receipt
Returns will be refunded to the same payment method that was used to make the purchase. Example: Credit Card, EBT/SNAP Card or Cash. Check purchases should be given back as Cash.
Returns without a receipt:
Over $10.00 will receive a Kroger Co. Family of Stores Merchandise Gift Card. The return slip must be signed by all customers with returns over $10.00
Under $10.00 the customer will receive cash for their returns
WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item.
Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula. Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product).
Return of Tobacco, Beer, Wine and Alcohol is governed by local law
Retailer Information
Retailer Information
- ID
- kroger-us
- Legal Name
- The Kroger Co.
- Website
- https://www.kroger.com
- Business Category
- Grocery(Supermarket, Pharmacy, Fuel Centers)
- Headquarters
- Cincinnati, Ohio, US
- Status
- Active
- Founded
- 1883
- Online Presence
- Omnichannel
- Store Count
- 2,719
- Revenue
- $148.3 billion
- Stock Ticker
- KR
The Kroger Co. is an American retail company that operates supermarkets and multi-department stores throughout the United States. Founded in 1883, Kroger is the largest supermarket chain in the US by revenue and the second-largest general retailer.