Kroger
Grocery • US
Retailer Information
Company Name
Kroger
Legal Name
The Kroger Co.
Website
https://www.kroger.comBusiness Category
Grocery
Supermarket, Pharmacy, Fuel Centers
Headquarters
Cincinnati, Ohio, US
Status
Active
Founded
1883
Online Presence
Omnichannel
Store Count
2,719
Revenue
$148.3 billion
Stock Ticker
KR
The Kroger Co. is an American retail company that operates supermarkets and multi-department stores throughout the United States. Founded in 1883, Kroger is the largest supermarket chain in the US by revenue and the second-largest general retailer.
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://www.kroger.com/i/terms/return-policyPolicy Details
Return Window
30 days
Receipt Required
No
Original Packaging
Not Required
Fees
None
Refund Methods
- ✓ Original payment method or Store credit
Return Methods
Conditions
- •Unused condition
Exceptions
- •WIC purchased items (refunds)
- •Baby formula purchased with WIC (returns)
- •Tobacco, Beer, Wine and Alcohol (governed by local law)
Contact Information
Not Specified
Full Policy Text
Kroger Co. Family of Stores Company Return Policy
Effective July 13, 2020
All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase.
Returns with receipt:
There are two receipt options: paper receipt or digital receipt
Returns will be refunded to the same payment method that was used to make the purchase. Example: Credit Card, EBT/SNAP Card or Cash. Check purchases should be given back as Cash.
Returns without a receipt:
Over $10.00 will receive a Kroger Co. Family of Stores Merchandise Gift Card. The return slip must be signed by all customers with returns over $10.00
Under $10.00 the customer will receive cash for their returns
WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item.
Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula. Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product).
Return of Tobacco, Beer, Wine and Alcohol is governed by local law