Kroger

GroceryUS

Retailer Information

Company Name

Kroger

Legal Name

The Kroger Co.

Business Category

Grocery

Supermarket, Pharmacy, Fuel Centers

Headquarters

Cincinnati, Ohio, US

Status

Active

Founded

1883

Online Presence

Omnichannel

Store Count

2,719

Revenue

$148.3 billion

Stock Ticker

KR

The Kroger Co. is an American retail company that operates supermarkets and multi-department stores throughout the United States. Founded in 1883, Kroger is the largest supermarket chain in the US by revenue and the second-largest general retailer.

Return Policy

Official Return Policy URL

Visit the retailer's official return policy for the most up-to-date information.

https://www.kroger.com/i/terms/return-policy

Policy Details

Return Window

30 days

Receipt Required

No

Original Packaging

Not Required

Fees

None

Refund Methods
  • Original payment method or Store credit
Return Methods
Conditions
  • Unused condition
Exceptions
  • WIC purchased items (refunds)
  • Baby formula purchased with WIC (returns)
  • Tobacco, Beer, Wine and Alcohol (governed by local law)
Contact Information

Not Specified

Full Policy Text

Kroger Co. Family of Stores Company Return Policy Effective July 13, 2020 All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase. Returns with receipt: There are two receipt options: paper receipt or digital receipt Returns will be refunded to the same payment method that was used to make the purchase. Example: Credit Card, EBT/SNAP Card or Cash. Check purchases should be given back as Cash. Returns without a receipt: Over $10.00 will receive a Kroger Co. Family of Stores Merchandise Gift Card. The return slip must be signed by all customers with returns over $10.00 Under $10.00 the customer will receive cash for their returns WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item. Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula. Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product). Return of Tobacco, Beer, Wine and Alcohol is governed by local law
Kroger Return Policy - Return Policy Viewer