Journeys
Youth Footwear & Culture • US
Retailer Information
Company Name
Journeys
Legal Name
Journeys Inc.
Website
https://www.journeys.comBusiness Category
Youth Footwear & Culture
Headquarters
US
Status
Active
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://www.journeys.com/returnsPolicy Details
Return Window
365 days
Fees
$7.99 (for prepaid label)
Conditions
- •New condition
Contact Information
Visit any Journeys store or use the Store Locator; For mail returns, send to Journeys Order Returns, 635 Genesco Parkway, Lebanon, TN 37090
Full Policy Text
Returns & Exchanges
What is Journeys’ refund and exchange policy?
Journeys gives you 365 days to decide! We accept returns or exchanges on merchandise in new condition, with original packaging and valid proof of purchase (such as a receipt or online order confirmation), within 365 days of purchase. Shipping charges are non-refundable.
In-store: Visit any Journeys store with your item(s), original packaging, and proof of purchase. Use our Store Locator to find a location near you.
By mail (online orders): Start your return or exchange and create a prepaid label here. A $7.99 fee will be deducted for using the prepaid label. Please allow 2–4 weeks for processing.
By mail (store purchases): Fill out the Return/Exchange Form and ship your item(s) to:
Journeys Order Returns
635 Genesco Parkway
Lebanon, TN 37090
We recommend using a trackable shipping method.