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Returns: How to return a product to IKEA Want to return a product? No problem! You have 365 days and various options to return your product. Return to the furniture store No waiting time: Book an appointment Simply make an appointment at your IKEA store, come by at the booked time and it's your turn. No appointment necessary You can of course return your product without an appointment. It's best to prepare your return online beforehand; this will make it faster for you. Return by mail Smaller products can be returned via DHL parcel for just €2.90. Until we receive and register your return, it remains your responsibility. Therefore, you should pack it securely and keep the postal receipt until the package arrives with us. The package must be no larger than 120x60 cm, 60 cm high and weigh no more than 30 kg. Return via collection Large and heavy products can be picked up by a freight forwarding company for a fee. The collection will take place on the date you selected, and the collection costs will be deducted from your refund. The collection costs for up to 3000 kg are €75. Things to consider when returning the item - After your purchase, you have 365 days to return your products; we will refund you the full purchase price. - The product can be new and packaged or opened and assembled - the main thing is that the product is unused and undamaged. - Please bring your original proof of purchase (receipt, delivery note or invoice), either in paper or digital form. - You can return the product to any IKEA store, regardless of where in Germany you purchased it. - Your statutory right of withdrawal and your statutory warranty rights remain unaffected by this right of return. Products that IKEA does not accept returns - Used, dirty, stained, damaged or altered products are excluded from our return policy. - Cut-to-size goods (e.g. fabrics, kitchen worktops) - Green plants - Second Chance Market Articles Complaint: How to complain about a product at IKEA Do you want to make a complaint? Please accept our apologies that something was not right. Regardless of whether you purchased your IKEA product or IKEA service online or in an IKEA store, we want to help you quickly. Source: IKEA Germany URL: https://www.ikea.com/de/de/customer-service/returns-claims/ Scraped: December 2025