Hugo Boss

Free Returns Free returns We are pleased to offer a 30 day return period for new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the HUGO BOSS online store. A prepaid shipping label is included with all orders to send back your return. If you cannot locate your prepaid label please click this link to print your own REQUEST RETURN LABEL. If you need additional assistance please reach out to [email protected] for additional assistance with your return. Returns made within 30 days of the delivery date will be eligible for a full refund to the original form of payment. Drop off your return package at either a UPS Drop Box, a UPS store, or at any other location that has regular UPS pick up visit ups.com for locations. Please note to use our prepaid UPS labels shipments must be sent from the United States. Once your return is received and processed at the warehouse, an email notification will be sent to the email address on the order. You may also return merchandise by selecting an alternative shipping carrier; however, HUGO BOSS will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to HUGO BOSS RETURNS, 200 Richards Run, Burlington, NJ 08016 If you would like to return items that were shipped in multiple packages or return multiple orders in the same return package, please indicate this clearly on the packing slip and include this in the package. If you receive an incorrect item or if the merchandise is damaged or defective, please contact the HUGO BOSS Customer Service Center immediately by calling 1-800-HUGOBOSS or by emailing [email protected]. Unfortunately, we cannot exchange, replace or credit altered merchandise. Merchandise returns purchased from the HUGO BOSS Online Store with PayPal may only be returned to the online store via the free prepaid shipping label included with your original order. Our HUGO BOSS stores are unable to process refunds for purchases made with PayPal back to your PayPal account and can only be processed for store credit or exchanged for the full amount of the item(s).