Hm Ca

RetailCA

Retailer Information

Company Name

Hm Ca

Legal Name

Hm Ca Inc.

Business Category

Retail

Headquarters

CA

Status

Active

Return Policy

Official Return Policy URL

Visit the retailer's official return policy for the most up-to-date information.

https://www2.hm.com/en_ca/customer-service/returns.html

* Using main website URL

Policy Details

Return Window

30 days (exceptions for holiday purchases and special collections)

Fees

None

Conditions
  • Good condition
  • Not damaged
  • Not soiled
  • Not washed
  • Not altered
  • Not worn
  • All labels and tags attached
Exceptions
  • SALE items (with red sticker/red price)
  • Hosiery
  • Underwear (excluding bras)
  • Women's swimwear bottoms without the hygienic seal
  • Opened cosmetics
  • Earrings
  • Gift cards
  • Restricted items online
Contact Information

For more information about returning a restricted item, click here.

Full Policy Text

HOLIDAY RETURN POLICY All items purchased between Saturday, November 1, 2025, and Thursday, December 25, 2025, may be returned with a valid receipt, through Saturday, January 31, 2026, for a refund to the original payment method. Merchandise being returned with an H&M gift receipt or purchased with an H&M gift card will be issued a refund in the form of a merchandise credit. Merchandise cannot be exchanged or returned without a valid receipt. Our regular 30-day return policy will apply to any purchases made on and/or after Friday, December 26, 2025. Please note: All Glenn Martens x H&M items must be returned within three days in-store and seven days online. RETURN POLICY If you are not satisfied with your order you have 30 days after receiving it to make a return. Items must be in good condition with all the labels attached. For more information check our terms and conditions. Returns to our online warehouse are $3.99. Returns in-store are always free! For more information about returning a restricted item, click here. RETURN AN ONLINE PURCHASE Return Policy All Lorena Saravia x H&M purchases must be returned within three days in-store and seven days online. H&M will refund most items within 30 days of delivery or purchase (online returns must be postmarked within 30 days), provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, with the following exceptions: We will not accept returns or exchanges for online orders or store purchases after 30 days. SALE items (with red sticker/red price), hosiery, underwear (excluding bras), women's swimwear bottoms without the hygienic seal, opened cosmetics, earrings, and gift cards are final sale. Returns and exchanges will not be accepted. Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. These are subject to the same return policy as full-priced items. We do not accept returns of restricted items online. Read more about restricted items. Gift cards are Final Sale. Special collections and designer collaborations may be subject to a return policy which differs from our standard return policy above. A small number of products cannot be returned to store. Should you try to return one of these items, our store staff will support you in other ways to place your return. Return in store Return online products FAQ What items are considered Final Sale? I don’t have a return label or return form. How can I send a return? How do I return my store purchase? WHAT DO I DO IF I WAS SENT TWO DIFFERENT PACKAGES OR ORDERS AND WANT TO RETURN SOME ITEMS? How do I cancel my return request? Purolator does not service my area

Return Policies Guide

Comprehensive return policy information for major retailers worldwide.

Contact

For questions about return policies, please contact the individual retailers directly.

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