Dollar Tree

Return Policy Click on the questions below to find answers and help. If you can’t find your specific question or need more help, click on the “I Need More Help” button at the bottom of the page to contact us for more assistance. What is Dollar Tree's merchandise return policy? At Dollar Tree, we want our customers to enjoy their shopping experience and be completely satisfied with their purchase. For in-store purchases: If you are not satisfied with merchandise purchased in one of our stores, please speak with a store associate. With the original receipt, items can be exchanged for another item, or a refund will be issued in the original form of payment. Without the original receipt, items can be exchanged at the current scanned price. Refunds and exchanges are not provided for gift cards or prepaid financial cards. For online purchases: All sales are final for orders placed at DollarTree.com. However, if your order is incomplete or your items arrived damaged, call 1-877-530-TREE (8733) with your order information and our Customer Order Support Team will assist with a resolution. For Online Purchases, Call Customer Order Support: 1-877-530-8733