Dicks
Sporting Goods Retail • US
Retailer Information
Company Name
Dicks
Legal Name
Dick's Sporting Goods
Business Category
Sporting Goods Retail
Athletic Equipment, Apparel, Footwear
Headquarters
Coraopolis, Pennsylvania, US
Status
Active
Founded
1948
Online Presence
Omnichannel
Revenue
$12.3 billion
Stock Ticker
DKS
Dick's Sporting Goods, Inc. is an American sporting goods retail company headquartered in Pittsburgh, Pennsylvania. Founded in 1948, it is the largest sporting goods retailer in the United States.
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://www.dickssportinggoods.com/s/return-policyPolicy Details
Return Window
90 days
Receipt Required
No
Original Packaging
Not Required
Fees
None
Refund Methods
- ✓ Original payment method for most purchases; store credit for purchases made using third-party marketplaces, non-DICK'S branded gift cards, Affirm, AfterPay, Klarna, PayPal, exchanges with multiple tender types; gift card for returns with gift receipt
Return Methods
Conditions
- •Clean
- •Resalable condition
- •Unused condition (for some items)
- •With tags (for some items)
Exceptions
- •Final sale items
- •Trading cards
- •Custom/Personalized/Special Order Items
- •Autographed Collectibles and Memorabilia
- •Items Requiring Fuel or Gasoline
- •Airbeds
- •Gift cards
- •Bikes (used or missing original labels/tags)
- •Used Baseball/Softball Bats
- •Factory Seal Broken/Opened Packages (Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks, Portable Lavatories, and Whoop Fitness Trackers)
- •Refurbished products (Hyperice, Theragun)
Contact Information
Not specified
Full Policy Text
DICK'S Sporting Goods, Calia, VRST and Golf Galaxy offer a 90-day return policy on most products. DICK'S Sporting Goods Warehouse and Going, Going, Gone! locations offer a 30-day return policy on most products.
Returns with valid proof of purchase will receive a refund to the initial form of payment for most purchases made by cash, credit card, debit card and DICK'S gift card. Some purchases are not eligible for a refund to your original payment method. Store credit will be provided back for purchases made using a third-party marketplace, such as DoorDash, Uber Eats and Instacart. A DICK'S gift card will provided back for purchases made using a non-DICKS-branded gift card, Affirm, AfterPay, Klarna, PayPal, exchanges, where multiple tender types are used during the initial purchase, and other circumstances where a refund to your original payment method is not possible or feasible. Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or return barcode.
Returns without a Valid Proof of Purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. Store credit may be used for in-store merchandise purchases only.
Information regarding return activity and from IDs (if applicable for returns without a Valid Proof of Purchase) will be held in a company-wide database of customer return activity.
To be eligible for a refund, products must be in a clean and resalable condition. Certain items specified below may not be returned once they have been opened.
For items excluded from returns, the manufacturer's contact information may be provided upon request.
Returns with a gift receipt will be offered a gift card or an even exchange.
Returns, where a Scorecard Reward or coupon was redeemed, will result in an adjusted refund amount.
Items requiring repairs should be returned to the manufacturer or an authorized service center.
The following identification is accepted for returns: U.S. or Canadian Driver's License, U.S. State ID, U.S. Military ID, or U.S. Passport.
DICK'S Sporting Goods, Calia, VRST and Golf Galaxy reserve the right to limit returns or exchanges regardless of proof of purchase.
We are committed to the accuracy of our scanner pricing system. If a customer is charged a higher price at the point of sale for an item advertised by us or displayed in-store at a lower price, the lower price will be honored.
Product Exclusions and Restrictions
Final Sale
Trading Cards
Custom/Personalized/Special Order Items
Autographed Collectibles and Memorabilia
Items Requiring Fuel or Gasoline
Airbeds
Gift Cards
Bikes
Typically cannot be returned. There is a 24-hour bike-sizing/color verification grace period that allows our Athletes additional time to inspect and verify the size and color of the bike. The 24-hour Size/Color Inspection Verification Return Policy is limited to inspecting the bike for size verification and color only - bikes that are used during the 24-hour window or bikes that do not have all original labels and tags cannot be returned.
Under the 24-Hour Size/Color Inspection Verification Return Policy:
Unused bikes purchased and assembled in-store may be eligible for return up to 24 hours after purchase.
Unused bikes purchased via Curbside Pick Up or Buy Online, Pickup In-Store Pickup programs, and assembled in-store may be eligible for return up to 24 hours after pickup.
Unused bikes that are shipped to home and assembled in-store may be eligible for return up to 24 hours after pickup.
Unused bikes that are shipped to home and not assembled and still in the box may be eligible for return up to 24 hours after delivery.
Bats
Used Baseball/Softball Bats are not eligible for return. Returns are accepted only if the bat is unused.
Factory Seal Broken/Opened Packages
The following items cannot be returned if the package is opened or the factory seal is broken: Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks, Portable Lavatories, and Whoop Fitness Trackers.
Rapsodo
items may only be returned in-store.
Peloton
Peloton Cardio Equipment (Bike, Bike+, Treadmill): If item was delivered within the last 30 days, please contact Peloton for return information. For items delivered more than 30 days ago, but purchased less than 90 days ago, please return to a Dick's Sporting Goods store.
Other Notables
Electronics must be returned in the original packaging with all accompanying manuals, parts, and accessories.
Hyperice has a 30-day return policy on all opened products, excluding refurbished products.
Theragun has a 30-day return policy on all opened products, excluding refurbished products
Certain returns will be handled under the manufacturer's warranty or return policy.
Pre-owned items, demo items, refurbished items, and Nike Adapt Shoes may be exchanged in the same condition as they were sold within seven (7) days of purchase with a valid proof of purchase (order number, order confirmation email, an original sale receipt, or pack slip or return barcode). All exchanges are subject to approval.