Decathlon France

Decathlon Returns and Exchanges Everyone has the right to take the time to change their mind! Exchange or return items up to 365 days in store or on the decathlon.fr website. Is your purchase registered on your Decathlon account? You have up to 365 days without any proof of purchase. Access my account You don't have a Decathlon account? You have 30 days upon presentation of your receipt. Create my account Product sold by one of our partners Return shipping costs for products sold by our partners are free for 30 days from the date of receipt of the order. I am returning a Decathlon product In store Returns and exchanges in store are valid on products sold by Decathlon in our stores and on www.decathlon.fr (for products sold by our partners on decathlon.fr, information is provided by the partner). 1. I go to the reception desk of my store 2. I exchange or return my product For purchases made outside of France, returns are limited to DECATHLON brand products. The return amount will be converted into euros according to the exchange rate in effect on the day of the return. On decathlon.fr, online returns and exchanges are valid for products sold by Decathlon on www.decathlon.fr. Return shipping is free. https://www.decathlon.fr/ 1. I log in to my account in the “My purchases” section and then I click on Track my returns in the “My returns” section 2. I pack my product, download, print, and affix my prepaid label to my package. 3. I drop off my package in my mailbox, at the post office, or at a Colissimo collection point. If my product weighs more than 30 kg, please contact our customer service department at 09 69 32 33 22 to arrange for your equipment to be collected from your home. 4. I receive my exchanged product or I am refunded I am reviewing the return policy In the event of a lack of conformity or a hidden defect found in the product, the standard 2-year legal guarantee applies. Some products may be covered by a commercial guarantee exceeding 2 years. The duration of this guarantee is specified on the relevant product page on our website or in the product manual. Please consult our refund policy and our general terms and conditions of sale. The legal guarantee Commercial warranty refund procedures General terms and conditions of sale Our team reserves the right to refuse returns in the following cases: The product is damaged The product was used for an inappropriate practice. The product is dirty or customized The product cannot be resold second-hand or given away as is. Decathlon reduces its environmental impact and offers Repair when possible. Find the list of services and prices for our workshops in store or on our website: After-Sales Service Assistance Find the conditions for second-life products here. Customer Service Assistance Conditions for second-life products. I am returning my product sold by a partner To return a product sold/shipped by a partner: • Sold and shipped by one of our partners: use the prepaid label included in your package. If you cannot find this label, please contact our customer service. our customer service. • Sold by one of our partners and shipped by Decathlon: you will automatically receive, after delivery of your order, an email/text message from our carrier with the procedure to make your return. If you have not received this email/text message from our carrier, please contact our customer service. our customer service. Your return in 4 steps: 1. I carefully place the items (new and unused) to be returned in their original packaging. 2. I fill out the return form and slip it into my package 3. I affix the prepaid label (provided in my package) to the packaging. For products weighing over 30kg, I contact customer service at 09 69 32 33 22 to arrange for home collection. 4. I drop off my parcel at a post office or collection point. As soon as our partner receives it, you will receive an email, and we will process the refund. Additional useful information: When you return products to our partners, return shipping is free for 30 days from the date you receive your order. Exchanges and refunds are processed within 14 days of receiving your product. To request an exchange, return the unsuitable product and place a new order.