Boulanger

How to return a product purchased on boulanger.com if you are not satisfied? If the product you received does not meet your expectations, you can decide to return it within 15 days of receiving it. Free in-store returns - Simple and fast No prior application is necessary! Go to the Boulanger store of your choice with your invoice, the product in good condition in its original packaging, accompanied by its accessories. Return by mail You can request a return of your order from your customer account, in the sectionMy shopping is finished. Our advisors will process it quickly and send you instructions to finalize your return. You will then need to return the product in good condition, in its original packaging with its accessories. Return shipping costs are your responsibility in case of cancellation. Return of a bulky product You can request a return of your order from your customer account, in the sectionMy shopping is finished. Our advisors will process it quickly and contact you to schedule the collection of your product at home. Discover here the full return procedures. Return within 15 days Not satisfied with your product purchased in store or on boulanger.com? You can choose to return it within 15 days of receiving it. You can exchange your product or request a refund. Is your product defective, broken, the wrong product, or incomplete? Please contact us at 3011 or via email/chat. Upon presentation of photos, customer service will offer you the best solution. Return of a small product Return of a bulky product I am returning my product purchased on boulanger.com or on a Boulanger partner site. Whether new or refurbished, if the product you received does not meet your expectations, you can return it within 15 days of receipt. Free in-store returns Return your product to the Boulanger store of your choice, with its packaging and accessories. Find my store Return by mail 1. Have your invoice ready and choose the contact method that suits you: delivery today By phone 7 days a week, from 8am to 10pm (except the 1st) January, May 1st and December 25th) Contact us Delivery as early as tomorrow By form* Fill out the form Delivery within 2 to 5 days By mail/email By mail : Boulanger Customer Service, 1 avenue de la Motte, 59810 Lesquin Contact us by email You can also inform Boulanger of your intention to withdraw by sending the withdrawal form located in Appendix 1 of the General Terms and Conditions of Sale. Boulanger will acknowledge receipt of your withdrawal request by email. 2. Return your product Ship your product and accessories to the following address within 14 days : SAV BOULANGER.COM Return Center Parcolog 2 - Platform 01 252 Boulevard Eugène Thomas 62110 Hénin Beaumont Return shipping costs are your responsibility. I am returning my product purchased in store. Whether new or refurbished, if the product you received does not meet your expectations, you can return it within 15 days of receipt. Free in-store returns Return your product to the Boulanger store of your choice, with its packaging and accessories. Find my store Have your invoice ready and choose the contact method that suits you: delivery today By phone 7 days a week, from 8am to 10pm (except the 1st) January, May 1st and December 25th) Contact us Delivery as early as tomorrow By form* Fill out the form Delivery within 2 to 5 days By mail/email By mail : Boulanger Customer Service, 1 avenue de la Motte, 59810 Lesquin Contact us by email You can also inform Boulanger of your intention to withdraw by sending the withdrawal form located in Appendix 1 of the General Terms and Conditions of Sale. Boulanger will acknowledge receipt of your withdrawal request by email. I am returning a product purchased on the Boulanger Marketplace Whether new or refurbished, if the product you received does not meet your expectations, you can return it within 15 days of receipt. How to proceed? 1. Go to the seller's marketplace page to find out about their return policy OR 1. Go to your Boulanger customer area 2. Select your order and click on "Send a message to the seller" 3. The seller will respond within 2 business days with the return instructions.