BJ's Wholesale Club

What is BJ's Wholesale Club's Return Policy? BJ's selects the highest quality merchandise for our Members and stands behind the products we sell. If you are not completely satisfied with a purchase made online or in-Club, BJ's will give you a refund or exchange within the return guidelines below. Return Policy Category Returnable Within General merchandise ? (except as otherwise indicated in this table, including the Note section) 1 year Undamaged televisions, home theater displays, computers/laptops, tablets, electronics, patio sets, electric bikes and electric scooters 90 days Televisions, home theater displays, computers/laptops, tablets, electric bikes and electric scooters found to be damaged upon initial inspection are returnable with their original packaging and accessories 14 day Non-Returnable by Product Types: Trading cards of any kind (e.g., Pokemon, sports cards), whether opened or unopened Lottery tickets, cigarettes, tobacco products and alcohol Gift cards Opened DVDs, computer software and video games Fireworks, or items with gas, oil or fuel added Massage chairs that are opened Products under a manufacturer's warranty which have service center only restrictions (please see below for additional information) Prescription eyewear and contact lenses (see below for additional information on BJ’s optical returns) Non-Returnable by Purchase Condition: Items purchased as part of a special event Bulk purchases of ten (10) or more units of the same item purchased online in the same transaction where the total price exceeds $1,000 Items purchased from resellers (and not in BJ’s clubs or on BJs.com or the BJ’s app directly) Items for which the member cannot provide proof of purchase Non-member returns without a receipt Items marked as ineligible for return or exchange in club, on BJs.com, or in the BJ’s app Items marked as final sale Not returnable Note: Returned items must be in new condition with accessories intact The terms of this return policy, including all limitations on returns, apply whether you are requesting a refund or an exchange BJ’s reserves the right to reject the return of any items that contributed to a redeemed reward or discount, including a fuel discount in connection with BJ’s Fuel Saver program Items purchased using a SNAP/EBT account must be returned within 90 days of purchase, and the returned item(s) may only be refunded to the SNAP/EBT account or exchanged for the same item. No cash refunds, credit or gift cards are allowed BJ's cannot cover the cost of shipping for products returned due to buyer's remorse All refunds will be issued based on the original form of payment Alcohol product sales are final and may not be returned Need to make a return? Tilted white storefront icon on a red circle background In-Club Return To return an eligible item in-club, bring it to the Member Services Desk and our team will be happy to help with your return or exchange. Items purchased through ExpressPay must be returned in-club. Tilted white shipping box on a red circle background Ship It Back To return an eligible item purchased on BJs.com, log into your online account and select “Start a Return” under Order History. Items purchased through ExpressPay must be returned in-club. White headset icon over a red circle background Contact Us Need help or have more questions? BJ’s Member Care is here to help with your return or exchange. Manufacturer's Warranty Products under a manufacturer's warranty which have service center only restrictions are not returnable to BJ’s. Please contact the manufacturer for assistance. Examples of affected products include: Awnings Boats Gas-powered outdoor equipment Generators Fireworks or items with gas, oil or fuel added Furniture sets purchased over one year ago Mattresses that are out of the plastic covering or opened Outdoor recreational equipment and furnishings including: pools, screenhouses, sheds, spas and saunas, swing sets and trampolines Frequently Asked Questions How do I return BJ’s Optical? How do I return an electronic item? How do I return tires? Can I return items after one year? We will not accept returns on items purchased more than one year ago. Last updated: June 12, 2024