Birkenstock
Wellness & Comfort Footwear • US
Retailer Information
Company Name
Birkenstock
Legal Name
Birkenstock Inc.
Website
https://www.birkenstock.comBusiness Category
Wellness & Comfort Footwear
Headquarters
US
Status
Active
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://www.birkenstock.com/returnsPolicy Details
Return Window
30 days
Fees
None
Conditions
- •Items must be returned in original purchase condition and packaging
- •Products purchased on www.birkenstock.com/ca must be returned online at www.birkenstock.com/ca/returns
- •Cannot be returned to a Birkenstock store or authorized retailer
Exceptions
- •Products purchased from a Birkenstock authorized retailer or another online retailer
- •Non-Birkenstock items sent to Birkenstock by mistake
Contact Information
855-999-4166 or [email protected]
Full Policy Text
RETURN POLICY
BIRKENSTOCK.COM/CA RETURNS
RETURN POLICY
Items may be returned in original purchase condition and packaging within 30 days of delivery.
Products purchased on www.birkenstock.com/ca must be returned online at www.birkenstock.com/ca/returns. They cannot be returned to a Birkenstock store or authorized retailer.
Footwear and accessories may be returned or exchanged, in original purchase condition and packaging, within 30 days of delivery.
If you would like to return an item, please go to www.birkenstock.com/ca/returns and follow the instructions.
After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
If you mistakenly return an item to Birkenstock that is not an authentic or authorized Birkenstock product, please reach out to our Customer Service team at 855-999-4166 or via email at [email protected] as soon as possible. While we will make every effort to help locate and recover the incorrectly returned item, Birkenstock is not responsible for replacing, returning, or providing compensation for any non-Birkenstock items sent to us by mistake and cannot be held liable for such mistakes.
AUTHORIZED RETAILER RETURNS
Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/ca or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.