Banana Republic

eturn or Exchange mobile icon Did you purchase online? bag icon Did you purchase in store? gift iconReturning or exchanging a gift?Please select the purchase method from above. Return Policy Quick Facts Free Returns and Exchanges In store, or Using a prepaid return shipping label or third-party drop-off QR code (online purchases only) 30 Days to Return or Exchange From delivery date for online purchases, or Purchase date for store purchases. Full details can be found on ourReturn Policy FAQ page. Do I need a label and packaging? Items purchased through a 3rd Party Seller needs to return through the 3rd Party seller. Select the Online Purchase Channel for more details. Old Navy Kid's Guarantee Ordered on TikTok? Start your return in the TikTok app. Find out more from our Return Policy FAQs. Return Policy FAQ Here's a quick overview of how our brands handle returns and exchanges. Note that they can only be made at the brand of purchase (ie, Gap items can't be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory). For step-by-step instructions on how to return or exchange an item purchased online or in-store, please see "How to Return or Exchange" or select a link at left. For more information regarding a refund or credit, please see "Refunds and Credits" or scroll to the bottom of this page. Brand Banana Republic plus sign - expand content30-Day Window for Returns and Exchange plus sign - expand contentProduct Eligibility and Limitations plus sign - expand contentFree Shipping and Exchanges plus sign - expand contentReturn Method plus sign - expand contentRefunds and Payment plus sign - expand contentMore Information