Ashley Furniture

Online Purchase Return Policy Standard Shipping Items We accept the return of Standard Shipping item(s) within 30 days of delivery. Return shipping or pickup fees may apply. To report delivery damage or make a return, contact Guest Experience. Items must be returned in their original condition with all accessories and parts. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following our receipt of the returned item(s) for any credit or refund to display on your credit card statement. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any. ITEMS MAY NOT BE RETURNED IN STORES. White Glove Delivery and Doorstep Delivery For Items Ordered Online ⁠Please inspect your items on delivery or pickup. For White Glove and Doorstep Delivery, you MUST contact Guest Experience within three (3) business days of delivery if your item is damaged or defective, and we’ll work with you to repair or replace the item, however NON-DAMAGED AND NON-DEFECTIVE ITEMS MAY NOT BE RETURNED. For White Glove and Doorstep Delivery items where a manufacturing defect is discovered after three (3) business days of delivery, consult the manufacturer’s warranty, if any. Return Requirements ⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery). ⁠We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery. Mattresses and Foundations ⁠Returns on mattresses or foundations are controlled by the manufacturer’s warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns. Exchanges/Refunds ⁠The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement. In-Store Purchase Return Policy: If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store’s phone number is located on your receipt or on our store locator.