Anthropologie

Returns & Exchanges Returning Online Orders Returning & Exchanging Online Orders Return or exchange online orders by mail or at a store! Start your online return or exchange here. To locate your order number, simply review your order history. A $5.95 fee will be deducted from your refund for most mailed returns. If you prefer to return your item(s) at a store, you can find the nearest store location here. Returning In-Store Purchases Returning In-Store Purchases In-store purchases must be returned to a store location. Locate a store near you to confirm business hours. Please note: Merchandise purchased at our stores cannot be returned via mail or to our warehouse. Returning Furniture Returning Furniture Unlimited Furniture Delivery items in a saleable condition may be returned or exchanged within 30 days from the date of delivery. For item care and maintenance, visit our Furniture Guide or contact our furniture specialists to begin your return. Returning an international order? Visit Returns & Exchanges Outside the US for more information. Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date. Our Return Policy Returning or Exchanging Online Orders To return or exchange merchandise purchased on anthropologie.com, our iOS app, or by phone, follow the easy steps below! Please note, merchandise purchased in our stores can only be returned to a store. Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Shipping fees are non-refundable. Anthropologie is not responsible for non-Anthropologie items shipped back to us in error. 1. Locate Your Order If you have an Anthropologie account, sign in, select Order History, then locate and select the order you wish to return or exchange. Guest orders and orders received as gifts may be found by checking your Order Status. Begin Online Return or Exchange 2. Start a Return or Exchange & Print Your Return Label Once you've located your order, select Start a Return or Exchange and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced. 3. Affix Return Label Affix the return label to your package, and be sure to remove (or cover) the original shipping label. For a faster refund, your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually. Schedule a Complimentary UPS Pickup If you prefer to use your own carrier, please use a trackable and insured shipping method. Anthropologie is not responsible for shipping fees or lost returns. Don't forget to obtain a tracking number and a receipt from the carrier for your records. Exchanges We offer the exchange options listed below. Exchange for the Same Item in a Different Size or Color Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping for your new order. Select "Begin Online Return or Exchange" below. Exchange for a Different Item If you’d like to exchange your order for a different item(s), please visit your Order History and select “Start a Return or Exchange”. Once you have finished the return process for the selected item(s), feel free to continue shopping and place a new order for any newly selected styles! Exchange for a damaged, missing, or wrong item(s) We apologize for any issues with your order. Please submit a claim to initiate a free replacement here. Begin Online Return or Exchange Refund Process Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder). A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift Card purchases will be refunded in the form of a merchandise credit. Returning In-Store Purchases Returns are complimentary at all US and Canada stores. Visit our Store Locator to find the store(s) nearest you. All items can be returned to stores with the exception of Curated by Anthropologie merchandise, Unlimited Furniture Delivery items, and wedding gowns and bridal sets unless they were originally purchased at a store location. Please see below for more information on these exception policies. Refund Process Most returns will be credited back to your original method of payment within approximately 1-3 business days. It may take up to two billing cycles for the credit to appear on your monthly bank statement. Gift card purchases will be refunded in the form of merchandise credit. Exchanges Exchanges can be made in our stores within one year of purchase or delivery date of shipped items. Returning Furniture & Select Decor Furniture & Select Décor Unlimited Furniture Delivery items in saleable condition may be returned or exchanged within 30 days of the delivery date. Unlimited Furniture Delivery items must be shipped back via our delivery service and cannot be returned to a store. Select upholstery is subject to a 25% restocking fee, as well as applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page. For fabric care and item maintenance, visit our Furniture Guide for answers! After Your Delivery: Questions & Concerns We hope everything goes perfectly, but in the event that it doesn't, please contact our Furniture Specialists to report any damages or issues. For White Glove Delivery, the delivery team should contact our Furniture Specialists before leaving. For support after unpacking doorstep or oversized UPS items, contact our Furniture Specialists immediately to report any damages or concerns. Please refer to the Returns & Exchanges section for our complete return policy. How to Return Furniture If your item(s) arrived via delivery service, please contact our furniture specialists to schedule a complimentary return pickup. Your method of payment will be refunded once your items are processed at our warehouse. The initial Unlimited Furniture Delivery fee is non-refundable. If your oversized item(s) arrived via UPS, please contact our furniture specialists to get a return label. A $5.95 shipping charge will be deducted from your refund. Exchanges Contact our furniture specialists for assistance to complete your furniture exchange. Exchange orders may be subject to an additional flat-rate shipping fee. Returning Wedding Gowns and Bridal Sets We'll gladly accept unworn, unwashed, and unaltered eligible merchandise for return or exchange. Merchandise must be free of stains, pet hair, floor debris, and pin marks. All original tags must be attached and items must be returned in original packaging. They may not be returned to stores unless originally purchased at a store location. Made-to-order gowns are final sale and cannot be cancelled, returned or exchanged. Wedding gowns are subject to a $25 restocking fee, as well as applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page. To start your return or exchange, either sign into your Anthropologie account, select Order History, then locate and select the order you wish to return or exchange. Guest orders and orders received as gifts may be found by checking your Order Status. Returning Gifts or Registry Purchases You can return online orders by mail or at a store, as long as they are accompanied by an original sales receipt or are eligible for AnthroPerks lookup. Use the Start A Return Or Exchange link located in the footer on our website. Enter the order number and the billing zip code that was used to place the order. The order number can be found on the shipping label on the outside of the packaging. If you're unable to locate this number, please contact us with the gift giver's name and/or email address and we'll be happy to help. Make sure to select the e-merchandise credit option and enter the email address you wish for it to be sent to once the return has been received. In-store purchases may be returned to any store location for merchandise credit. Locate a store near you near you to confirm business hours. Please note that merchandise purchased in our stores cannot be returned via mail. Returning Curated By Anthropologie Purchases Merchandise sold and shipped by our selling partners must be returned to the selling partner. Seller return policies may vary and can be found on the product page under Shipping & Returns and in your Order History after an order is placed. Merchandise cannot be returned or exchanged in store or mailed back to Anthropologie. A prepaid return label will be included with most purchases. If you need help making your return, please visit your Order History and reach out to the seller via the messaging center. Visit Curated by Anthropologie FAQs for more information. Anthropologie Footer Sign Up for Email Receive early access to new arrivals, sales, exclusive content, events and much more! 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