American Eagle

Enable Accessibility Accessibility Statement Extra 10% off all AE & Aerie in the app with code: OMG10 Download the App Details Go to Shop AE homepage. Go to Shop Aerie homepage. Account Favorites 0 Checkout Search 0 Checkout Today's Offers New Women Men Jeans Shoes & Accessories Loungewear & PJs Aerie Clearance The page navigation is complete. You may now navigate the page content as you wish. Skip to main content Return, Refund And Exchange Policy 100% Happiness Promise Return Policy Get what you want, and return what you don’t. If you're not completely happy with a purchase, it can be returned for a full refund within 30 days of the purchase date, or returned for merchandise credit within 60 days. Enjoy an extra 7 days to make your return for online purchases. Returned items must be unworn, unwashed, undamaged, with all labels and tags attached and hygienic liners in place for swimsuits and underwear. Purchases made online are not eligible for returns until the full order has shipped. If there appears to be fraud or abuse, we may not accept your return. Items marked Final Sale cannot be returned or exchanged. Extended Holiday Return Policy With the original proof of purchase or gift receipt, merchandise purchased online or in stores Oct. 24 – Dec. 31, 2024 may be returned through Jan. 15, 2025, or 30 days from the date of purchase, whichever is later. In-Store Returns Whether you bought your items online or in any of our stores, you can return or exchange them at any AE, Aerie, Offline, or AE Factory store. It’s fast and free! Choose how to get your refund: Exchange your item(s) for any item(s) of equal or lesser value. If you don't have proof of purchase, you can exchange your item(s) for a different size. A full refund to the original form of payment used for the purchase. Proof of purchase is required, such as a receipt, invoice, order history page, or order email. Merchandise credit in the form of an AEO Merchandise return card. Find a Store Online Returns If you received items by mail, it's easy to send them back! Use our online portal to print a shipping label or get a digital label to scan at USPS. Online returns are $5, or free for Real Rewards Level 3 Members and Credit Cardmembers, as well as for Aerie bras, bralettes, swimsuits, and third-party footwear. In-store purchases cannot be returned online and must be returned in store. Choose how to get your refund: Instant Credit in the form of an AEO e-gift card emailed to you as soon as you initiate the return – available to all Real Rewards members. A full refund to the original form of payment used for the purchase, available 5-7 days after your return is processed, depending on your financial institution. Merchandise credit in the form of an AEO Merchandise return card Start a Return FAQ Is there a time limit on returns? Are there any return exceptions? Can I still return items if I lost my receipt/invoice? Does my email confirmation count as an invoice? What if my items are damaged? Can I buy something online and return to a store? Can I return clearance or sale items? Can I return Aerie items to AE or vice versa? What happens if I take the tags off or wash the item? Can I still return/exchange? When will I receive my refund? What is the difference between a gift card and an AEO Merchandise return card? How do I exchange an item? Can I return an order I purchased with Afterpay? What do I do If I suspect fraudulent activity? Can I return an item I ordered in-store for home delivery using cash or a debit card? Help Topics Customer Service Contact Us Write Us Orders and Returns Track Order Returns + Exchanges AEO Price Adjustment Policy Shipping + Handling Cancelling Your Order Pricing + Taxes/Duties Store Pickup Payment Options Real Rewards My Account Real Rewards FAQ Real Rewards Program Details Real Rewards Terms & Conditions Real Rewards Credit Cards Program Details Pay My Bill Emails, Texts, and Advertisements Texts Emails Advertisements Size Charts Women's Men's Aerie Product Care Symbols U.S. + Canada Care Labeling International Care Labeling Korea Care Labeling AEO Inc. + Legal About Aeo Inc. About Jay Schottenstein Privacy Notice Privacy Requests Real Rewards Information Web Accessibility Statement California Disclosures Terms of Use Brand Protection Promotion Information AEO Security Responsible Disclosure Want an extra 25% off? Refer a Friend! Let us know how we're doing. Give Feedback Gift Cards Give them what they really want. Real Rewards Earn $5 rewards, shipping perks & more. Real Rewards Credit Cards Take an extra 30% off* your first purchase when you open and use a Real Rewards credit card! Pay Bill | Check If You Prequalify Mobile App Shop & get exclusive deals right from your phone. Blog: AE | Aerie Style tips, DIY ideas & more. Store Locator Track Order Book a Stylist Appointment AE Creator Community Sign Up For Email Sign Up for Texts Shoprunner: Free Two Day Shipping About AEO Investors Careers Site Map Product Collections Chat with Us Contact Us Help Return Policy Feedback $USD Follow Us #AEJeans #AerieREAL Terms of Use California Disclosures Data Request Privacy Notices Notice at Collection Your Privacy Choices Brand Protection Affiliate Program Accessibility Statement © 2025 AEO Management Co. All Rights Reserved