Amazon Canada

Amazon Canada Return Policy We want you to be completely satisfied with your purchase. Amazon Canada offers a comprehensive return policy designed to ensure customer satisfaction. RETURN WINDOW Items can be returned within 30 days of the original purchase date. The return period begins from the date of purchase for in-store purchases, or from the delivery date for online orders. RETURN CONDITIONS To be eligible for a return, items must meet the following conditions: • Items must be in original condition • Original packaging required • Receipt or proof of purchase required • Items must be unused and undamaged RETURN METHODS Amazon Canada accepts returns through multiple convenient methods: • In Store: Visit any participating Amazon location • By Mail: Use our prepaid return shipping labels • Online: Process returns through your Amazon account REFUND METHODS Refunds will be processed using one of the following methods: • Original payment method (most common) • Store credit for account holders • Exchange for equal value (when available) FEES AND COSTS • No restocking fee for most items • Shipping costs may apply for certain returns • Original shipping charges are non-refundable EXCLUSIONS The following items cannot be returned: • Final sale items cannot be returned • Personalized items are non-returnable • Perishable goods cannot be returned • Digital downloads are non-returnable CONTACT INFORMATION For questions about returns or to initiate a return: Customer Service: 1-800-181-2869 Email: [email protected] Online: Visit your Amazon account under "Your Orders" EFFECTIVE DATE This return policy is effective as of October 4, 2025, and applies to all purchases made on or after this date. For the most up-to-date return policy information, please visit amazon.ca or contact customer service.