Alibaba
E-commerce • CN
Return Policy
Official PolicyLast verified March 26, 2026
Alibaba-cn does not require a receipt or original packaging for returns, though the specific return window and refund details are not provided.
Return Window
Not specified
Fees
Not specified
Receipt Required
NoReturn Methods
Not clearly stated in official source
Original Packaging: Not required
Refund Methods
Not specified
Contact: Not specified
Full Policy Text
After-sales Service/Order Refund
Order Refund
Why the refund I received for Trade Assurance order is insufficient?
What is the refund policy of Mercado Pago?
(MX-Local) What are the after-sales refund rules for Mexican local-to-local orders?
How long does it take for me to receive the refund for Trade Assurance order?
What should I do when I receive a prompt saying 'Review and refund features are currently unavailable on mobile site, please visit PC site to access'？
How to initiate a partial refund while continuing with the order?
How can I get the payment processing fee returned when I apply for refund?
How long does it take to receive a refund for the Easy Return order？
Which payment methods will be refunded via TT (wire transfer)?
Why the processing fee paid cannot be refunded?
Retailer Information
Retailer Information
- ID
- alibaba-cn
- Legal Name
- Alibaba Group Holding Limited
- Website
- https://rule.alibaba.com
- Business Category
- E-commerce(B2B Marketplace, Cloud Computing, Digital Payments)
- Headquarters
- Hangzhou, Zhejiang, CN
- Status
- Active
- Founded
- 1999
- Online Presence
- Omnichannel
- Revenue
- $134.6 billion
- Stock Ticker
- BABA
Alibaba Group Holding Limited is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology. Founded in 1999 by Jack Ma, Alibaba is one of the world's largest e-commerce and cloud computing companies.