Alibaba
E-commerce • CN
Retailer Information
Company Name
Alibaba
Legal Name
Alibaba Group Holding Limited
Business Category
E-commerce
Headquarters
Hangzhou, CN
Status
Active
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://rule.alibaba.com/rule/detail/2049.htmPolicy Attributes
Return Window
Unknown
Restocking Fee
Unknown
Contact Information
Unknown
Full Policy Text
After-sales Service/Order Refund
Order Refund
Why the refund I received for Trade Assurance order is insufficient?
What is the refund policy of Mercado Pago?
(MX-Local) What are the after-sales refund rules for Mexican local-to-local orders?
How long does it take for me to receive the refund for Trade Assurance order?
What should I do when I receive a prompt saying 'Review and refund features are currently unavailable on mobile site, please visit PC site to access'?
How to initiate a partial refund while continuing with the order?
How can I get the payment processing fee returned when I apply for refund?
How long does it take to receive a refund for the Easy Return order?
Which payment methods will be refunded via TT (wire transfer)?
Why the processing fee paid cannot be refunded?