Alibaba

E-commerceCN

Retailer Information

Company Name

Alibaba

Legal Name

Alibaba Group Holding Limited

Business Category

E-commerce

Headquarters

Hangzhou, CN

Status

Active

Return Policy

Official Return Policy URL

Visit the retailer's official return policy for the most up-to-date information.

https://rule.alibaba.com/rule/detail/2049.htm

Policy Attributes

Return Window

Unknown

Restocking Fee

Unknown

Contact Information

Unknown

Full Policy Text

After-sales Service/Order Refund Order Refund Why the refund I received for Trade Assurance order is insufficient? What is the refund policy of Mercado Pago? (MX-Local) What are the after-sales refund rules for Mexican local-to-local orders? How long does it take for me to receive the refund for Trade Assurance order? What should I do when I receive a prompt saying 'Review and refund features are currently unavailable on mobile site, please visit PC site to access'? How to initiate a partial refund while continuing with the order? How can I get the payment processing fee returned when I apply for refund? How long does it take to receive a refund for the Easy Return order? Which payment methods will be refunded via TT (wire transfer)? Why the processing fee paid cannot be refunded?

Return Policies Guide

Comprehensive return policy information for major retailers worldwide.

Contact

For questions about return policies, please contact the individual retailers directly.

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