Ahold
Grocery • NL
Retailer Information
Company Name
Ahold
Legal Name
Ahold Delhaize N.V.
Business Category
Grocery
Headquarters
Zaandam, NL
Status
Active
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://www.ah.nl/klantenservice/retourneren-en-terugbetalenPolicy Details
Return Window
14 working days
Fees
€25.00 (for multiple items collected)
Conditions
- •Products must be returned within 14 working days of delivery
- •Items must be unopened
Exceptions
- •Fresh produce
- •Frozen items
- •Magazines
Contact Information
ah.nl (website to find stores with ah.nl service points and contact customer service)
Full Policy Text
Want to return something? No problem, as long as you keep the following conditions in mind:
Products must be returned to us within 14 working days of delivery.
Unfortunately, we cannot take back opened packages.
Fresh produce, frozen items and magazines are excluded from returns.
Want to return multiple items? You can, but only via a separate collection order. This must be arranged in advance with our customer service and will only be done in exceptional circumstances. We charge an additional €25.00 for a collection order in addition to the standard service fee. This covers the costs of collecting and returning the items.
You can also return items free of charge to a store with an ah.nl service point. The same terms and conditions apply. Go to ah.nl/winkels and filter by 'ah.nl service point' to find the nearest store with this option.