Adidas

Athletic Apparel & Footwear • DE

Return Policy

Official PolicyLast verified December 4, 2025

Adidas accepts returns within 60 days with your receipt, though personalized items, final sale goods, and opened hygiene products cannot be returned.

Return Window

60 days

Fees

None

Receipt Required
Yes
Return Methods
In storeBy mailOnline
Original Packaging: Required

Refund Methods

original payment method

Exceptions & Non-Returnable Items

  • •Personalized items
  • •Final sale items
  • •Opened hygiene products
Full Policy Text
Adidas Germany Return Policy Return Period: 60 days from purchase date Return Conditions: - Items must be unworn and unwashed - Original tags must be attached - Items must be in original packaging - Receipt or proof of purchase required Return Methods: - In Store: Return to any Adidas store in Germany - By Mail: Use the prepaid return label included with your order - Online: Initiate return through your Adidas account Refund Processing: - Refunds processed within 10-14 business days after receipt - Refund issued to original payment method - Shipping costs are non-refundable Exceptions: - Personalized items cannot be returned - Items marked as final sale are non-returnable - Hygiene products (socks, underwear) cannot be returned if packaging is opened Contact: For questions about returns, contact Adidas Germany customer service at +49 (0) 9132 84-0

Retailer Information

ID
adidas-de
Legal Name
Adidas Inc.
Business Category
Athletic Apparel & Footwear(Footwear, Apparel, Equipment)
Headquarters
Herzogenaurach, DE
Status
Active
Founded
1949
Online Presence
Omnichannel
Revenue
$25.4 billion
Stock Ticker
ADS

Adidas AG is a German multinational corporation that designs and manufactures shoes, clothing and accessories. Founded in 1949 by Adolf Dassler, it is the largest sportswear manufacturer in Europe and the second largest in the world.

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Adidas Return Policy: 60 days, Fees, Exceptions