Ace Hardware

Easy Returns Vendor Direct Return Policies Some products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace Hardware 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our Customer Service page. To view Vendor Direct Return Policies, click here. 30 Day Return Policy The policies below, including 30 Day Return Policy, apply to purchases on acehardware.com only. Each Ace Hardware store has its own customer service and return policies. Please consult your local store for details. Where to Return: We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223. Funds Returned: If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud. It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. Buy One Get Another (BOGA) & Bundle Returns:: Please note that all BOGA/Bundle merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns: If your transaction receipt does not identify a return value for each BOGA/Bundle item, you must return all items you purchased or otherwise received in connection with a BOGA/Bundle offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA/Bundle items will not be refunded. If your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return. How to Return: You may return most items within 30 days from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly. Return Exceptions: Exceptions to the 30 Day Return Policy includes the following: Gift Cards cannot be returned for any reason. Trading cards are considered final sale. Returns or exchanges are not accepted. Outdoor Power Equipment (such as generators, tillers, edgers, mowers, string trimmers, blowers, tractors, chainsaws, snow blowers) and Grills & Smokers may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, uninstalled, and in its original packaging. Outdoor power equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer's policies. Authorized service center information can be found in the owner's manual or contact Customer Service at 888-827-4223 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer's specified warranty is not voided. Clearance items are final sale. Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses cannot be returned. We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited. If you wish to return a Delivered, Assembled and/or Customized Item: Tinted liquid interior or exterior paint is a Customized Item. Tinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors. Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized. Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective. If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable. If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized. Return Instructions Where to Return: We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223. How to Return: You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days from your original purchase date, please contact the manufacturer directly. Return Credit Funds Returned: If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse. Vendor Direct Return Policies Some products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace Hardware 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our Customer Service page. Included Vendors STIHL Products Champion Power Equipment Classy Caps Fortress Building Products Hanover Outdoor Products Little Giant Ladder Systems Products MR COOL Products CRAFTSMAN Welded Garage Storage - Stanley Black and Decker Globe Electric Company USA Inc. Generac Power Systems Chilewich Big Green Egg Mockins STIHL Products Where to return: Original store purchased/picked up from. Return policy: See the Ace Hardware 30 Day Return Policy Return Notes: Stores that do not carry STIHL branded products will not be able to accept returns on these items. See Return Exceptions section above for additional information. Champion Power Equipment Where to return: Items shipped directly from Champion Power Equipment should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Champion Power Equipment. Return Policy: Prior authorization from Champion Power Equipment must be obtained before making a return. Return Instructions: Champion Power Equipment will issue the RMA if there is an equipment issue that cannot be resolved over the phone or with a service center. Return Notes: Customer forfeits any shipping cost(s) the return requires. Any outdoor power equipment cannot be returned once fuel or oil has been put in it, even if it has been drained of these materials. Contact Information: 877-338-0999 or [email protected] Classy Caps Where to return: Items shipped directly from Classy Caps should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Classy Caps. Return Policy: Prior authorization from Classy Caps must be obtained before making a return. Return Instructions: Classy Caps will issue the RMA for returns shipped directly from Classy Caps. Return Notes: Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information:[email protected] Fortress Building Products Where to return: Items shipped directly from Fortress Building Products should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Fortress Building Products. Return Policy: Prior authorization from Fortress Building Products must be obtained before making a return. Return Instructions: Fortress Building Products will issue the RMA for returns shipped directly from Fortress Building Products. Return Notes: Customer forfeits any shipping cost(s) the return requires. Customer may be charged up to a 25% restocking fee. Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information: 866-323-4766 or [email protected] Hanover Outdoor Products Where to return: Items shipped directly from Hanover Outdoor Products should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Hanover Outdoor Products. Return Policy: Returns are accepted for 30 days from date of receipt. Contact Information: 877-397-5144 or [email protected] Little Giant Ladder Systems Products Where to return: Items shipped directly from Little Giant Ladder Systems should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Little Giant Ladder Systems. Return Policy: Returns are accepted for 30 days from date of receipt. Prior authorization from Little Giant Ladder Systems must be obtained before making a return. Return Instructions: Little Giant Ladder Systems will issue the RMA for returns shipped directly from Little Giant Ladder Systems. Return Notes: Customer forfeits any shipping cost(s) the return requires. If the return request is placed after more than 30 days, there will be up to a 35% restocking fee. Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information: 800-453-1192 or [email protected] MR COOL Products Where to return: Items shipped directly from MR COOL should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to MR COOL. Return Policy: Returns are accepted for 30 days from date of receipt. Prior authorization from MR COOL must be obtained before making a return. Return Instructions: MR COOL will issue the RMA for returns shipped directly from MR COOL. Return Notes: Customer forfeits any shipping cost(s) the return requires. Customer may be charged up to a 15% restocking fee. Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information: 270-366-0457 or [email protected] CRAFTSMAN Welded Garage Storage - Stanley Black and Decker Where to return: Items shipped directly from CRAFTSMAN Welded Garage Storage / STANLEY BLACK & DECKER should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to CRAFTSMAN Welded Garage Storage / STANLEY BLACK & DECKER. Return Policy: Returns are accepted for 15 days from date of receipt. Prior authorization from CRAFTSMAN Welded Garage Storage / STANLEY BLACK & DECKER must be obtained before making a return. Return Instructions: CRAFTSMAN Welded Garage Storage / STANLEY BLACK & DECKER will issue the RMA for returns shipped directly from CRAFTSMAN Welded Garage Storage / STANLEY BLACK & DECKER. Return Notes: Customer forfeits any shipping cost(s) the return requires. Customer may be charged up to a 10% restocking fee. Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information: 800-833-4405 or [email protected] Globe Electric Company USA Inc. Where to return: Items shipped directly from Globe Electric Company USA Inc. should not be returned to your local Ace Hardware store. Return Policy: Prior authorization from Globe Electric Company USA Inc. must be obtained before initiating a return. Contact Information: 888-543-1388 or [email protected] Generac Power Systems. Where to return: Items shipped directly from Generac Power Systems should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Generac Power Systems. Return Policy: Returns are accepted for 30 days from date of receipt. Prior authorization from Generac Power Systems must be obtained before making a return. Return Instructions: Generac Power Systems will issue the RMA for returns shipped directly from Generac Power Systems. Return Notes: Customer forfeits any shipping cost(s) the return requires. Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information: 888-436-3722 or [email protected] Chilewich Where to return: Items shipped directly from Chilewich should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Chilewich. Return Policy: Returns are accepted for 30 days from date of receipt. Prior authorization from Chilewich must be obtained before making a return. Return Instructions: Chilewich will issue the RMA for returns shipped directly from Chilewich. If returning floor mats, re-roll with the fabric side facing out. If returning placemats, lay flat. Return Notes: Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information: 706-695-3501 or [email protected] Big Green Egg Where to return: Original store purchased/picked up from. Return policy: See the Ace Hardware 30 Day Return Policy Return Notes: Stores that do not carry Big Green Egg branded products will not be able to accept returns on these items. See Return Exceptions section above for additional information. Mockins Where to return: Items shipped directly from Mockins / LMS Manager should not be returned to your local Ace Hardware store. Instead, these products must be returned directly to Mockins / LMS Manager. Return Policy: Returns are accepted for 15 days from date of shipment. Prior authorization from Mockins / LMS Manager must be obtained before making a return. Return Instructions: Mockins / LMS Manager will issue the RMA if there is an equipment issue that cannot be resolved over the phone or with a service center. Return Notes: Customer forfeits any shipping cost(s) the return requires. Products must be returned in new and unused condition to include all original parts, and in the original packaging (packaging must be in new condition). Contact Information:[email protected]