Home Depot Ca

Flexible & Easy Returns Learn more below about how you can return items purchased in-store or online at any Canadian Home Depot store, or how you can arrange to have your online order picked up by contacting Customer Support. You may be able to start your return online for eligible products — visit your Order Details page to check for a return option. Please note that some items may be ineligible for return, may be subject to a reduced return period, or be subject to certain return conditions. See Return Policy Exceptions for full details. In-Store Purchases Items purchased at one of our Canadian stores can only be returned in-store. For fast, easy returns, keep your receipt. It not only ensures you get the proper credit for your purchase, but it also helps our associates process your return quickly. Returns with a valid sales receipt within 90 days of purchase will be exchanged or refunded in the same tender as the original purchase. In-Store Returns Returns with an original sales receipt within 90 days of purchase or 365 days of purchase if made with a Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account** Any purchase made by credit card will be refunded to the original credit card. Any purchase made by cash will be refunded in cash. Any purchase made by debit card will be refunded to the original debit card. Any purchase made by a cheque that has cleared the 15-day waiting period will be refunded in cash. Any purchase made by a cheque that has not cleared the 15-day waiting period may be refunded as a store credit. Any purchase made online by gift card will be refunded to the original form of payment. Any purchase made in store by store credit, gift certificate or gift card will be refunded as store credit. **Subject to the Return Policy Exceptions below. Returns with an original sales receipt after 90 days of purchase or after 365 days of purchase if made with a Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account** A store credit or credit to a Home Depot Commercial Credit Card, or The Home Depot Commercial Revolving Charge Account may be issued for the original price. **Subject to the Return Policy Exceptions below. Returns without a sales receipt If you made your purchase in the past 90 days by credit, debit, or cheque we may be able to look up your receipt for you. If you made your purchase in the past 365 days with a The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, we will be able to look up your receipt for you. If we are unable to look up your receipt because you did not pay with one of the options listed above, a store credit or credit to your Home Depot Commercial credit account may be issued based on the lowest selling price. We require an acceptable form of government-issued photo identification (see below for more details) for non-receipted returns and returns generated from purchases made with store credits. These returns are subject to verification system approval. Information collected in connection with purchase transactions and merchandise returns will be used by The Home Depot for the purpose of fraud detection and making return authorization decisions. Online Purchases For your convenience, items purchased on homedepot.ca can be returned to any of our Canadian stores within 90 days of purchase, subject to the Return Policy Exceptions below. If your online purchase was made with a The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to return the items to any of our Canadian stores to receive a full refund, unless otherwise noted below. All existing Return Policy rules apply. Bring the item(s) and your Order in Transit email to your local Home Depot store for credit to your original tender or a Home Depot store credit. If PayPal was used during your purchase, your PayPal account will be credited for the return amount. Merchandise must be returned in unused, like-new condition. Please see Return Policy Exceptions below for further details. You may also submit returns online (for eligible products). Visit your Order Details page to check for a return option. You have 90 days from the date of purchase to start a return (some exceptions apply). See Online Returns section below for more information. Online returns can also be made by contacting our Customer Support within 90 days of purchase only, regardless of payment method. An online purchase made with a Home Depot Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account cannot be returned via phone past 90 days from date of purchase. We'll arrange for your item to be picked up and returned, as well as provide you with a return authorization number (RA#). Online Returns Which products are eligible to return online? Most products delivered with Standard Shipping and Ship to Store can be returned online. If you don't see an option to start a return from your Order Details page, that product isn't eligible to be returned online, but you can likely return at your local Home Depot store. How do online returns work? Visit your Order Details page and look for the option to 'Start Return' at the bottom of the page. If you have a Home Depot account, you can also access your order details by signing in and selecting your order from the order history page. If you have more than one product eligible to return, select the products and quantities you would like to return. Once you've completed the return information, you will see a return number and step-by-step instructions on the return confirmation page. This information will also be emailed to you. How do I package the product(s) I'm returning online? When you submit your online return, you will see detailed return instructions, which are also available through the return confirmation email. Print return label(s) — if you're returning more than one package, there will be multiple labels to print. Package your product(s) based on the itemized list on the label(s). Tape label(s) to your sealed package(s) and check that there are no old tracking labels visible. Refer to the return instructions in your email for details about package drop-off or pick-up. Can I change my pick-up address? Yes, please contact Customer Support for assistance. Can I reschedule my courier pick-up date/time? Yes, please contact Customer Support for assistance. What happens if I'm not home for the courier pick-up? If the courier arrives and no one is home, they will leave a notice on your door with courier contact information. Please reach out to them to reschedule the pick-up. When will I receive my refund? Your refund will be processed after we receive and inspect your package(s). The refund will be applied to the original form of payment. If you paid with a gift card, you will be issued a new e-gift card. Certified reconditioned merchandise Reconditioned merchandise damaged or lost in transit may not be replaced depending on availability of items in like condition. Where the merchandise is eligible for return, refunds will be provided in such cases. Please follow the return instructions listed above. Damaged items and shortage claims Please report damaged or missing items within 3 days of delivery by calling toll free 1-800-628-0525. Items that use flammable liquids or gases Please note items that use flammable liquids or gases cannot be returned via courier or LTL because they create a safety hazard. For example, if you fill your leaf blower with fuel, it cannot be returned by mail even if you drain the tank before shipping. Please visit one of our Canadian stores to return or call 1-800-628-0525 for instructions. Return Policy Exceptions Some Special Order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee. See the service desk for details. We require an acceptable form of government-issued photo identification (see below for more details) for non-receipted returns and returns generated from purchases made with store credits. These returns are subject to verification system approval. Information collected in connection with purchase transactions and merchandise returns will be used by The Home Depot for the purpose of fraud detection and making return authorization decisions. Gift cards, gift certificates and store credit cannot be exchanged or returned for cash, credit or cheque. Custom window coverings cannot be returned unless identified as “Guaranteed to Fit”, in which case such window coverings can be exchanged. Limited to four window coverings per household. Exchange must be the same product and colour. Additional charges may apply if there is a price difference between old and new window coverings. Exchange must occur within 30 days of delivery or pick-up. Holiday décor items, air conditioners, generators, furniture, televisions, printers, computers and gas-powered equipment must be returned within 30 days of purchase with a receipt. Returns including refunds, exchanges or store credit will not be issued without a receipt. Items returned after 30 days from original purchase or without a receipt may be sent out for repair as customer-owned merchandise. Battery and corded equipment, (including snowblowers) must be returned within 30 days of delivery or in-store purchase. Any product damage and/or defects must be reported within 30 days. Used lawn tractors, lawn mowers, snow throwers and gas-powered equipment (excluding generators) will be repaired, if possible, in accordance with the manufacturer’s warranty through a manufacturer authorized service contractor. Please contact Customer Support for further information. Major appliances are non-returnable. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Damages must be reported within 48 hours of delivery. After 48 hours, you may visit your local store or call 1-800-759-2054 for assistance. Yard to You bulk landscaping products must be returned within 30 days of delivery. We can only accept returns of unused products and the packaging cannot be damaged (split/ripped). If packaging was damaged at delivery, please contact Customer Support at 1-800-628-0525. Donations to The Home Depot Canada Foundation cannot be refunded. For items purchased as part of a Free or Discounted Item with Purchase promotion (In-store/Online): All eligible purchased item(s) and the discounted or free item(s) must be returned together in order to receive a full refund. For partial returns, where some of the eligible items are returned, the refund value will be calculated based on each eligible item’s percentage of the total purchase value for the offer. Non-Returnable Items Gift cards, gift certificates and store credits Custom-made products and custom-tinted paint department products (unless identified as “Guaranteed to Fit” for window coverings) Standby generators Wallpaper Spas, hot tubs Utility trailers Cheque Acceptance Policy Cheques must be made payable to The Home Depot and contain pre-printed information. Returned cheques are subject to a service charge of $25 or the maximum amount allowed by law. Cheques returned for insufficient or uncollected funds, combined with the service charges, may be debited electronically from your account or collected using a bank draft from your account. Acceptable Forms of ID You may be asked to present an acceptable form of government-issued photo identification for purchases and/or returns. Acceptable forms of ID include unexpired federal- or provincial-issued photo ID including driver’s licence, military ID and passports. Your ID number/province will be collected and used for the purpose of fraud detection and making return authorization decisions. This data is transferred to and accessible by The Home Depot’s third-party return verification system outside of Canada (including in the United States) and may be accessible under foreign laws. As a security measure, your ID number is electronically converted into a substitute number. This substitute number and province are the only data retained and used from the ID. To learn more, visit our Privacy & Security Statement. Other Terms & Conditions Cash and cash equivalent purchases, exceeding $1,000, may be refunded as mail cheques sent from The Home Depot’s corporate office. Receipts for purchases made with credit, debit or cheque within the last 90 days may be located in our system. Ask about receipt look up. The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. Purchases made at Homedepot.com or other Home Depot companies may not be returned at The Home Depot Canada, unless the item is stocked or sold in the returning store. Items purchased at The Home Depot U.S., The Home Depot Canada or The Home Depot Mexico may not be returned across borders. Store credits cannot be used to purchase gift cards. The Home Depot U.S. store credits are not accepted in Canada. Store credits can not be used for online orders on HomeDepot.ca. Purchases made with a Customer Agreement must be cancelled from the store they were purchased from. Purchases made with a Customer Agreement can be returned to any location in Canada. Questions? If at any time you have questions about returning an item purchased on homedepot.ca, please call Customer Support at 1-800-628-0525.