Costco Ca
General Retail • CA
Retailer Information
Company Name
Costco Ca
Legal Name
Costco Wholesale Canada Ltd.
Website
https://www.costco.caBusiness Category
General Retail
Grocery, Electronics, Pharmacy
Headquarters
Ottawa, ON, CA
Status
Active
Online Presence
Omnichannel
Parent Company
Costco Wholesale Corporation
A membership-only warehouse club that provides a wide selection of merchandise, groceries, and services to its members.
Return Policy
Official Return Policy URL
Visit the retailer's official return policy for the most up-to-date information.
https://www.costco.ca* Using main website URL
Policy Details
Return Window
Unlimited, except for electronics (90 days)
Receipt Required
No
Original Packaging
Not Required
Fees
None
Refund Methods
- ✓ Purchase price refund
Return Methods
Conditions
- •Satisfaction guaranteed
Exceptions
- •Cigarettes and alcohol (where prohibited by law)
- •Custom Installation Services (except for warranty repair/replacement)
- •Airline and Live Performance Event items
- •Gold bullion, gold bars, silver coins and silver bars
- •Shop Cards
- •Gift Card and Ticket items
Contact Information
Costco Technical and Warranty Service representatives available for technical support and warranty information
Full Policy Text
What is Costco’s return policy?
What is Costco’s return policy?
On Membership: We will refund your membership fee in full if you are dissatisfied.
On Merchandise: We guarantee your satisfaction with every product we sell and will refund your purchase price, with the following exceptions:
Electronics: Costco will accept returns within 90 days from the date of purchase for televisions, major appliances*, projectors, computers, cameras, Aerial Cameras (drones), camcorders, digital music players, tablets, smart watches, Cellular Phones (return details will vary by carrier service contract) and other electronic products identified by Costco from time to time.
Our Costco Technical and Warranty Service representatives are available to assist with technical support and warranty information for many of the products above. You’ll find a list of eligible items here.
Diamonds: When returning items containing a 1.00 ct diamond or larger, Costco warehouses will require additional time to verify the diamond, in which case a refund will be approved upon positive verification. This process will require approximately 2 to 5 business days.
Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
Custom Installation Services: Custom products ordered or installed according to our members’ personal and unique specifications cannot be returned or refunded, except for warranty repair/ replacement due to failure to meet specifications and otherwise to the extent required by law.
Airline and Live Performance Event items are non-refundable.
Gold bullion, gold bars, silver coins and silver bars are non-refundable.
Shop Cards are non-refundable.
Gift Card and Ticket items are non-refundable.
Costco may in the future restrict its return policy regarding these and other products. Restrictions will be shown at the point of purchase
*Countertop microwaves excluded